H&T Pawnbrokers Reviews 

The payment portal is a joke. I have been in endless error loop while trying to make a payment. Just awful

Straightforward process for currency, friendly and efficient, what more do you need.

I was beyond impressed by the service I received. The lady who served me had such amazing energy. She was incredibly friendly, professional, and genuinely helpful from start to finish.

I just wanted to thank the person who served me! Casia (it might be spelled Hasia, apologies) at the branch in Deptford, was so knowledgeable, warm, personable and kind. From the very beginning she answered all of my questions and talked me through the process. She made my day and I can’t thank and recommend her customer service enough!

Lovely kind understanding gang .

Excellent service and staff are always so helpful, first class

Excellent service at Surrey Queys branch

H&T always offer me great deals, I've been a true customer for 15years

Excellent service from Kishan in your Sutton, Surrey branch - will be recommending your store to friends and family ✨️

Staff 👍
Experience 👍
Services 👍👍
No Doubt with their services.
Visited Sutton branch with my old jewelleries and they helped me to sort it out and quote me a good price.
Colleague named Kishan served me and he was very kind and helpful.
Much appreciated.

I have been a customer of HT pawnbroker for years. On Friday the 6th of March 2026 between 1300 and 1345 I walked into on of your retail shops in Standish Wigan to buy some jewellery.

The lady asked me to remove my hat in order to buy the product. I had a surgery and could not remove it. I just replied that I wanted to buy a product.

She then asked the manager and he refused to sell me unless I removed my hat so security cameras can take a photo of my face. I said no they refused to serve me and I left. You can check the cctv.

You cannot assume that customers are criminals once they step into your shops.

That is racism and horrible customer service to customers who want to buy from you,after paying taxes with honest hard working money.

I shop all around London area but never experienced that racist behaviour ever. Quite the opposite staff were really friendly.

I then went to another shop and purchased a product.

If I was the owner of that business I would have sacked those uneducated and low level people.

People buy from,retail,shops for:
Anonymity
Supporting retail business
You can buy cheaper.online by 10percent.

Shame on that shop.

Customer service fantastic

Kind and helpful staff and a quick decision on the item I brought in....Many thanks to everyone there.

Excellent staff who were very friendly and helpful

Highly professional and trustworthy service.

I loved the service & communication done by Jolanta at store. She explained me everything in detailed & anwered all the questions quickly.

Travelled to the Dunstable Store yesterday. The staff memberNancy, was very organised, very good attention to detail and obviously has alot of experience. She offered me a very good price for my jewellery and I will definitely return to this branch in the future. Thank you Nancy Heather Knight

Great customer service from Clare Jones, who explained the process. Weighed the coins and offered a price based on the weight.
Agreed the price and Clare tested for confirmation they were silver. One crown size coin failed the silver process.
Reweighed the coins and offered new price. Agreed and cash paid there and then. No pressure from Clare to purchase throughout the process. Will use again

Service was outstanding! Scott was absolutely amazing, he gave me some great advice and was really kind.