hap Solutions Reviews 

It was awesome

You also Find a solution all my Minor problem when I come to you with them, which is good for both parties No problem, too small no problem too big it always gets solved today. Thank you.

Closed my account without any explanation. After emailing back a forth for a month they didn’t even consider what i said and just stuck to the words of someone else. Bar Manager are rude and don’t respect the staff. Got called racial slurs but mangers.

They are prompt in responding to emails, always available to take your calls and provide answers to your questions.

It's good platform

The company support team is helping, and prompt.in their response

Whilst on my shifts I received news that my child's father had passed away and your colleagues Rachel Schofield from your support team made sure I was ok and the company sent their condolences. Also the staff Team at Stirling summer Sessions gigs Ross Steve Mike and the rest of the team were very professional and supportive. Couldn't fault them .

Feedback on every message was important to me. It shows the willingness to provide an assistance on the threads of query.

It was pleasant, and simple, I think that the digital way makes the process much faster and I liked it, you also have all the open communication channels to resolve doubts quickly, efficiently and effectively.

Great group, great and prompt customer service.
Happy to work with them.

I have had a very good experience with everything and everyone at hapgroup.

Worst agency
Never give the shift,
Only showing gender equality.

Don't waste time

was quick and easy

Very swift and diligent response to an enquiry with a polite follow up email showing understanding of the situation. Very friendly and efficient experience. Thank you!!

Good it was really helpful

Brilliant team members. Lovely venues and set up. Good communication, clear advise for staff.

My experience was great because my conversation with the representative went smoothly and she was polite.

*First of all, don’t be conned by the good reviews, most are visibly fake*

Now tried to confirm my shift for two different festivals without success. Sign-up suggests you just call anytime between 3-5pm on a designated day to confirm a shift you have been provisionally allocated. So first time round I call at 3:15pm and am placed on hold for 45 minutes, then it automatically hangs up, putting me at back of the queue. I call back, just to wait on hold another hour and then be hung up on, so I give up. I write to HAP only to find out they massively overbook and confirm shifts on a first come first serve basis. No regard for my time or even letting me know my place in the queue.

I try again for another festival with this in mind, calling at 2:58. Make it to 3:15 on hold before being automatically hung up on again. At that point, having again lost my place in the queue, it’s too late. I dial back and wait the remainder of the time until 5, with no success.

Horribly mismanaged check in service with no regard for people’s time and poor communication.
Give it a go if you want, but I was incredibly unimpressed and ultimately wasted about 5 hours of my time between sign up and waiting on hold without success despite doing everything I was told and calling early.