Jenny and Poppy had a lot to contend with both weather and people wrangling wise this week. They both performed really well often with limited sleep changing conditions the weather and the dem... Toon meer
Bedrijf heeft geantwoord
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The shifts promised were not given as people had to go home before even working 6 hours, and also forced to take a break when it was not 6hrs yet. It took too long to get allocated to work stations, o... Toon meer
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Overall the shifts were great, got breaks and food tokens, and the atmosphere was mostly all fun. I never got shouted at but I did witness someone else get shouted at by a manager in front of staff an... Toon meer
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Generally, creamfields festival was a wonderful experience. My shift manager Emma was wonderful and I enjoyed working with her all through the event. The team mate in the Bar was great. Addition... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Arc is a nationwide event and hospitality staffing agency. Our vision is to shape the world of flexible work into a better place for all. We believe at the heart of great events are great people. Our number one priority is finding, assessing and training the best people with the right skills and attitude to fit seamlessly into any team or event and make customers happy. The two service solutions we offer are: Top-up staff – gives the maximum amount of flexibility to the client as they only pay for hours worked and there is no obligation to use Arc at any point. Managed service – allows clients to outsource some or all of 1. Recruitment, 2. Staffing, 3. Payroll and/or 4. HR Support operations to Arc.
Contactgegevens
Arc, Avenue HQ, 17 Mann Island, L31BP, Liverpool, Verenigd Koninkrijk
- ashleighcoleman@wearearc.co.uk
- www.archospitality.co.uk
3,8
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163 reviews
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Arc are very professional and speedy…
Arc are very professional and speedy excellent
22 september 2026
Review zonder uitnodiging
Antwoord van Arc
Hello,
Thank you for taking the time to share your feedback with us, it's wonderful to see how highly you speak of your experience.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Really good 1st time in a box
Really good 1st time in a box. Were briefed they were difficult clients. (I think lady owner had a few moans & groans). Also 1 lady drunk far too much champagne & thought no one else would like some! Also could have done with 1 more large serving spoon for serving mash (did ask in kitchen but told there wasn’t any).
10 september 2026
Review zonder uitnodiging
Antwoord van Arc
Hello Stephanie,
Thank you for sharing your feedback.
It's great to see how much you enjoyed your time in a box and thank you for handling everything professionally.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
This was my favourite shift to date
This was my favourite shift to date - loved the bar set up, loved that we could see the stage and that we could see the crowd dancing. I liked that we also had a couple of tills for cash.
Negative - having to use mental maths to add up absolutely everything. I don’t have a problem with mental maths as I’m older but it does leave much more room for error.
4 september 2026
Review zonder uitnodiging
Antwoord van Arc
Hello Ruth,
Thank you for taking the time to share your feedback with us!
I am pleased to see that you enjoyed this shift so much and were able to enjoy some of the event itself being so close to the stage.
I understand your point regarding accuracy when using mental maths.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
The admin team were very supportive
The admin team were very supportive, especially when I had an issue with my tent and was stranded. Jenny, Poppy and Maurice were particularly helpful and responsive, I appreciated their support even when they didn’t have to.
Communication throughout the event was clear, and the shifts were well organised, with clear start and finish times, making it easy to manage expectations and plan accordingly.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello Precious,
Thank you for taking the time to share your feedback with us.
I am sorry to see that you had an issue with your tent during the event, but it's nice to see that our on-site operations team stepped up and helped you rectify it.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Great experience at Montgomery bar
Great experience working with Paige at Montgomery bar, it went well as she and ger crew organised it well.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello,
Thank you for taking the time to share your five-star feedback with us following your shift!
It's great to see how much you enjoyed working at the event alongside our team.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
My 6th year working creamfields with…
My 6th year working creamfields with Arc and have always had a good experience.. couldn’t fault them.. 90% of the time you can pick which bar you would like to work and also pair with a friend. Look forward to next year as the mud hasn’t put me off 🙌
31 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello,
Thank you so much for leaving such a fantastic review!
It's great to see that you have returned to work at Creamfields for the sixth time! We do our utmost to pair friends together as we believe it makes the experience better for our Team Members!
Let's hope for a sunnier Bank Holiday for 2027!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Great place to work
Everything thing has been great so far with arc. Very helpful and clear about expectations.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello Ryan,
Thank you for rating us 5 stars!
I am pleased to see just how much you are enjoying your experience working with us.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
False promises of long shifts
The shifts promised were not given as people had to go home before even working 6 hours, and also forced to take a break when it was not 6hrs yet. It took too long to get allocated to work stations, on a day it took me almost 45mins to get in and allocated then get to my work station. There was not enough chicken and mayo sandwich, if almost everyone love it get more then !!!!!!!
29 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were frustrated with aspects of the shift.
We appreciate your comments regarding the time taken to get staff allocated to their workstations and the availability of food, however, we have no control over the onsite catering options.
We understand that delays at the start of a shift can be frustrating, particularly when you are ready to get started. Staffing requirements can vary depending on the needs of each event, but we understand the importance of clear communication around these arrangements.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Creamfields + Arc are a perfect mix
Creamfields + Arc are a perfect mix. Good shifts, great vibes and very well organised.
Camp site right next to Arc stage so easy access to the arena and a huge tent to shelter from rain with other members of the crew.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hi Jason,
Thank you for taking the time to share your five-star feedback with us!
I am pleased to see how highly you speak of your experience working for Arc at Creamfields. It really does make our day when we see our Team Members enjoying their shifts.
Let's hope for a less wet campsite next year!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
It was a good shift overall
It was a good shift overall. The team was friendly and supportive, and the work was well organised. I enjoyed the experience and would be happy to work at the venue again.
29 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello,
Thank you for taking the time to share your feedback with us! It's great to see that you enjoyed the shift and our friendly team.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
My colleagues and manager were helpful
My colleagues and manager were helpful in explaining what to do and the day went smoothly for the most part.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello,
Thank you for taking the time to share your feedback.
I am pleased that your team and manager helped to make the experience much more enjoyable for you!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
My shifts got cut short so I lost a…
My shifts got cut short so I lost a total of 10hrs working. Arc had overbooked people.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello Francesca,
Thank you for taking the time to leave your feedback.
We’re sorry to hear that your shifts were cut short and understand how frustrating it would be to lose working hours you had expected to complete.
As with temporary event work, shift requirements can sometimes change depending on the operational needs of the event, and shifts may therefore be reduced or finished earlier than originally anticipated. We understand, however, that this can be disappointing when you have made yourself available to work.
We appreciate your feedback and will continue to provide as much clarity as possible around shift requirements and any changes that arise. Thank you again for taking the time to share your experience.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
They put a certain time for the shift
They put a certain time for the shift, but tell us to go home earlier than the initial time, that is misleading, very misleading, it cost me other jobs that i could have gotten better time and money, do better!
30 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello Olivia,
Thank you for sharing your experience. We appreciate that having hours reduced after committing your availability can be disappointing.
With temporary and event-based work, staffing levels can be adjusted according to the requirements of each event, meaning that shifts can occasionally change or finish earlier than initially planned. We appreciate that this can be frustrating, particularly when you were expecting to work the full shift.
We value the feedback and will continue to work on communicating any changes as clearly as possible. Thank you again for taking the time to leave your comments.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Great Team
Great Team, managers were great and on point! Made it very clear and easy to follow and the staff that you work with are also great. I will be looking forward to working again for you guys!
30 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello Lemar,
Thank you for taking the time to share your five-star rating!
I am pleased to see how highly you speak of the team you worked with and the managers who helped you.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
New experience
Thoroughly enjoyed the work. It was completely new to me, but it was a good experience. Eve was fantastic all weekend.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello Sophie,
Thank you for taking the time to share your feedback with us!
I am pleased to see that you enjoyed your first shift with Arc, it's always nerve-wracking when it's something new but I'm glad to see that the team helped you through.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
I loved everything working in festivals…
I loved everything working in festivals with ARC poppy was really really helpful and understanding
The only issue I faced is related to food specially lunch I would be more happy if have given us like food vouchers by bar Managers
That's the only thing I would recommend thank you
It was really great working with Arc
28 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello,
Thank you so much for taking the time to share your feedback with us!
I am pleased that you loved working with us and found our On-Site Staffing Manager, Poppy, to be super helpful.
Thank you for your feedback regarding lunch. Unfortunately, the catering arrangements are outside of our control.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Generally
Generally, creamfields festival was a wonderful experience. My shift manager Emma was wonderful and I enjoyed working with her all through the event. The team mate in the Bar was great.
Additionally, the arc team are such a wonderful people, they listened and resolve issues ASAP.i would definitely love to work with them again.
Thank you
29 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello Harrison,
Thank you for taking the time to share your feedback with us - it's lovely to see your five-star rating!
I am pleased to see that you enjoyeed working at Creamfields - despite the weather - and how highly you speak of your shift manager, Emma.
Thank you for your kind comments on our team, I will be sure to share with them.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Jenny and Poppy had a lot to contend…
Jenny and Poppy had a lot to contend with both weather and people wrangling wise this week. They both performed really well often with limited sleep changing conditions the weather and the demands of the festival.
The festival itself was a slightly chaotic affair but largely because the best laid plans often go astray and this weekend was primarily about being adaptable to changing circumstances for all of us.
Did all 4 days and the level didn’t drop any of the days.
Thanks to them both.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello Edward,
Thank you for your five-star review!
It is lovely to see your kind words of praise for Jenny and Poppy on what was a challenging weekend with the weather! I will ensure that your kind words are shared with the team.
Thank you for sticking with it and completing your shifts - we really appreciate it!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Not a positive experience
We worked creamfields with Arc for the weekend.
Everything felt unorganised and rushed. My parking pass was not entered on the system, on arrival had to do a lot of back and forth after filling out the form before my arrival. Shifts were changed last minute, and felt rushed to start. We were told prior to arrival we would be provided breakfast lunch and dinner. We did not bring anything for ourselves to eat because of this. On arrival, then told we would not be provided breakfast, therefore had to spend money on expensive food we could have brought for ourselves if this was communicated. Constantly given wrong directions by various creamfields staff which made us late and often lost. We didn’t feel our welfare was catered for whilst on shift, nowhere to eat our food when it was raining as there was no welfare tent whilst working, only provided a 20 minute break on a 10 hour shift, for constant repetitive work on our feet is not enough. Let alone enough time to find a vender, queue up and eat our food. I also felt the lack of security controlling queuing for the bars was not good enough, the majority of the time customers would form a wall in front of the tent and become rowdy, which further contributed to the work environment.
30 augustus 2026
Review zonder uitnodiging
I didn't know that the entire field was…
Upsetting and disappointing - I didn't know that the entire field was going to be that muddy, if I got told and had known, it would've been better. Also, the weather - the lightning strikes and the rain pours down, I couldn't stay longer because I was about to catch a cold, all my clothes were soaked wet, there was a leak from the ceiling and we couldn't turn the light on due to the electricity hazard, I thought it was so dangerous. Therefore I decided to call someone that I couldn't stay longer.- I know the client is important but given the circumstances maybe the agency should have told us in advance to prepare well in case for anyone first time being there rather than saying you are disappointed and there will be a penalty because I couldn't stay longer at the shift. I strongly believed I did the right thing for myself and technically the fault was on the organisation. I am sure you'd be able to see the point. Thanks for the food voucher though. The people working with were nice.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Arc
Hello Claudia,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience.
We completely understand that the weather conditions on the day were difficult, particularly with heavy rain and lightning. Where there are genuine safety concerns, these are taken seriously and we would never expect anyone to put themselves at unnecessary risk.
That said, as this was an outdoor event, wet and muddy ground is unfortunately a foreseeable possibility, particularly when poor weather is forecast. Staff are advised to prepare appropriately for outdoor festival conditions, including suitable footwear and clothing.
We’re pleased to hear that you found the people you worked with to be friendly, and we’re glad the food voucher was helpful. Thank you again for your feedback.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
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