Hapi Reviews 

232
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I met Pratik today on site. He was extremely helpful and answered all questions I had with such ease and enthusiasm. Thank you! He recommended the Hapi Benefits app and the features on there. I tol... Toon meer

Beoordeeld met 5 van de 5 sterren

Rich F came to site over various shifts and hours to cover the maximum number of available people. He conveyed the message regardless of some individuals language difficulties. The colleagues reported... Toon meer

Beoordeeld met 5 van de 5 sterren

We were really pleased to have Lorna in the building for the week. From day one, she was fantastic with the team, taking the time to speak to people directly at the frame, which saved them having t... Toon meer

Beoordeeld met 5 van de 5 sterren

Karl has visited Chalfont Lodge on two occasions - he has been brilliant in explaining and sharing all the benefits that our staff are eligible for in a simple language via Hapi App Positive feedba... Toon meer


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

232 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 55% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,7

Alle reviews

(232)

100 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Terrible App each time I try to…

Terrible App each time I try to purchase Vouchers it keeps saying they can't process it because of billing address error this is nonsense details is all the same

21 januari 2026
Review zonder uitnodiging
Logo Hapi

Antwoord van Hapi

Hi Mark,

Thank you for taking the time to leave us a Trust Pilot review, and we're really sorry to hear that you've had issues with purchasing vouchers through our app.

To discuss this further and so we can get more information relating to your query and help you get this resolved as soon as possible, our customer support team is always here to help — please feel free to get in touch directly through webchat or via telephone on 01908 605 000.

Kind regards,

Customer Relations Team

Beoordeeld met 1 van de 5 sterren

I accidentally purchased the wrong gift…

I accidentally purchased the wrong gift voucher (Nandos instead of Tesco) and immediately requested cancellation/refund - Nandos terms and conditions allow refunds if voucher is unused. Hapi benefits agreed they would refund and ‘raised a ticket on my account’ as I am gluten free and live 100 miles away from Nandos, they said once Nandos confirmed to them it was cancelled I would get a refund processed. I then requested Nandos to cancel for refund which they did. When I contacted Hapi benefits again they said they were still awaiting confirmation from Nandos, so I went back to Nandos who told me they have had no contact from Hapi benefits at all requesting this. I then asked for a data request from Hapi benefits and to chase up my refund, as I did not believe they ever sent an email to Nandos. To this day - they have never sent my data request which is now reported to ICO, nor have they refunded me (I have had no voucher and no promised refund for my purchase for over a month). My bank is now investigating for a chargeback.

I have used this company for years as a loyal regular customer, so it’s very disappointing to be misled and chasing what they owe me for so long.

9 december 2025
Review zonder uitnodiging
Logo Hapi

Antwoord van Hapi

Hi Ema,

Thank you for taking the time to complete a review, and we are really sorry to hear the experience you have had regarding your Nando's voucher.

I can see that this was requested by our hapi team in December following your request, but last week received notification that Nando's are unfortunately unable to provide a refund for the purchase due to their terms and conditions. Our complaints team are reviewing your request further and contact you once we have an outcome or resolution.

Kind regards,

Customer Relations Team

Beoordeeld met 5 van de 5 sterren

Patricia my helper was a Billiat…

Patricia my helper was a Billiat example to any body thinking of becoming one she was 100% brilliant in her job and should be an example by the way she works to others cannot praise her enough worked way beyond her working hours and I wasn't rushed in any way just a brilliant example Thanks a million Pat

15 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Hapi app is worthless

I bought an £85 voucher for Sainsbury's while I was at the till. I was charged, but I didn't receive any voucher. Is the second time this happens to me. I am never going to use the everyday discounts again. Not worth the stress and the time. The worst app ever.

14 december 2025
Review zonder uitnodiging
Logo Hapi

Antwoord van Hapi

Hi Cristian,

Thank you for taking the time to leave a review, and we're really sorry to hear about your experience when purchasing your Sainsbury's voucher.

If you haven't received the voucher, it may be because the transaction didn't go through successfully, and the amount is pending with your bank and due to be released. To discuss this further and so we can get more information relating to your query, our customer support team is always here to help — please feel free to get in touch directly through webchat or via telephone on 01908 605 000.

Beoordeeld met 5 van de 5 sterren

Ben Althrope visited our site today

Ben Althrope visited our site today. He was happy and helpful. Very informative and knowledgeable with products. Helped me switch my policy to adapt to my needs. Very happy with service

11 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

So called Hapi Benefits app

So called Hapi Benefits app, reccommended by company doesnt work at all. opposite of hapi. standing in the store trying to get my discount and it didn't work and staff don't know about it. none of em work

27 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tobi was a great guy

Tobi was a great guy. He managed to speak to all my colleagues really efficiently and with respect and also had no effect on the operation.

14 oktober 2025
Review zonder uitnodiging

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