Hapi Reviews 

Jordan M helped me with the happy app and filled me in with everything.

Jayden was very helpful with me today when it came to setting up my plans and helping me with getting set up on the Hapi app.

Jack did not interfere with the working day much and knew the products very well.
Much better than the last representative.

Really friendly representative, think he said James W. was his name, answered any questions I had about the service and my entitlements

I had an issue with the log in for my account which took a while to sort - the staff were so helpful and Najat on Customer Services deserves a special mention - really professional and nothing was too much trouble. She kept me informed throughout.

Informative and helpful benefits

Jordan M, was very helpful with my self explaining the advantages I can have with DHL.

I was locked out of my Hapi account
David was at my easy jet checkin and was very helpful in recovering my account and updated to the new version very pleased I can log in again
Very professional and informative David was great

Rich F came to our care home .Was really helpful to staff in regards to benefits cover and they all really liked and appreciated all his help.

Rich F attended our care home today to help with benefits for the staff.

Jordan M helped me setup the hapi app today, will be looking forward to the benefits 👍

James was very helpful and explained everything to me and I signed up, very happy

James was great to talk to. Helped me with 2 x claims, made me at ease whilst explaining the process and helped me through the questions. Would recommend 👌

James was really informative and helpful when setting up and arranging my plans. Talked me through all the different plans and their benefits

Lisa is perfect , Mary Poppins, thanks for helping me with all my claims . You never know when you need it and I did .
Thanks Lisa

I’m extremely disappointed with Personal Group and their Hapi app. They advertise a 27% discount on Odeon cinema tickets, but this is completely false and misleading. The vouchers don’t work as promised — instead of saving money, you are forced to pay more on top of the voucher price. So not only do you not get the advertised discount, you actually end up being charged extra.

When I raised this with their support team, I was met with inconsistent excuses and evasive answers from different staff members. Rather than fixing the problem, they seemed to justify these deceptive practices with a whole host of different comical reasons, which points to a systemic issue with their offers.

I have reported this to my company’s HR team and my bank. This situation should never have escalated this far.

I’m writing this review to warn potential users and HR decision-makers: do not trust the advertised discounts or vouchers on the Hapi app, especially for Odeon tickets. Always check the real cost yourself. Their so-called “discounts” are misleading and end up costing you more.

Mosa, hope that’s how you spell your name. Brilliant guy succeed in getting me back on the app after months of trying problems with account/registration, thank you so much.

Rich F came to assist our team members with this amazing App. He is very knowledgeable and had patience in abundance -- helped with all our questions. This App has so many amazing benefits. Thank you for your time and flexibility to cover all shifts

Charlotte was brilliant with my team - very helpful , thanks ☺️

Rich F came to Reading Multi user to show night shift. Very engaging with all colleagues. Ran through everything very well and mixed in some great humor too.