No order received, and no response to emails and telephone calls. More than a month has passed since I placed my order.
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Lees wat reviewers zeggen
I left a bad review as I didn’t receive my gummies , however they have arrived and are a good product so hence the change in number of stars
They refuse to provide lab analysis of their HHC vapes
Bedrijf heeft geantwoord
Excellent quality, top notch products & service. Carefully packed and fast dispatch to the other side of the Europe, arrived in less than a week. The vape pens I ordered are flawless, they have ver... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are entrepreneurs with vast experience in the medical cannabis field. After years of research and several major medical cannabis developments, we have decided to put our knowledge and practice to use to provide you with the highest quality products.
Contactgegevens
Carrer Vilafranca 33, 08024, Barcelona, Spanje
- +34930464979
- support_eu@happygardencbd.com
- happygardencbd.com
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UPDATE: Logistics bottleneck & lack of tracking resolved with full refund (Order #126836) | עדכון: צוואר הבקבוק הלוגיסטי נפתר בביטול וזיכוי מלא
[English]
UPDATE (September 22, 2026):
Following a formal statutory cancellation notice under Section 14C of the Israeli Consumer Protection Law, Happy Garden and their payment processor PayU Poland acted promptly and responsibly: the order was officially cancelled, and a full refund of ILS 550.00 was issued directly to my credit card (confirmed by PayU). I appreciate the management stepping in after my formal escalation to take accountability and resolve the issue.
ORIGINAL EXPERIENCE:
As a returning customer who previously ordered multiple times, my experience with order #126836 (placed September 15, 2026, ILS 550) suffered from serious fulfillment friction. Charges were processed via Ecolife sys s.r.o. (Czech Republic) through PayU Poland, but for about a week (4 business days) no shipping or tracking update was provided, which created uncertainty.
CONCLUSION:
While Happy Garden needs to significantly improve their shipping transparency and tracking updates to avoid customer friction, their final resolution was fair, lawful, and complete. Once escalated, they respected consumer rights, cancelled the transaction, and processed a full refund.
For fairness: the site states an estimated delivery time of about 21 business days with possible delays, and that window had not yet passed when I cancelled. They refunded me in full anyway.
---
[עברית]
עדכון (22 בספטמבר 2026):
בעקבות הודעת ביטול סטטוטורית כדין לפי סעיף 14ג לחוק הגנת הצרכן, הנהלת Happy Garden וספק הסליקה PayU פולין פעלו באחריות וביעילות: ההזמנה בוטלה במערכת, והונפק זיכוי כספי מלא על סך 550.00 ₪ ישירות לכרטיס האשראי שלי (באישור PayU). אני מעריך את לקיחת האחריות של ההנהלה ואת סגירת הנושא בהגינות לאחר פנייתי הרשמית.
החוויה המקורית:
כלקוח חוזר שרכש בעבר מספר פעמים, בהזמנה מס' #126836 (מיום 15/09/2026) נוצר צוואר בקבוק לוגיסטי משמעותי. התשלום נסלק דרך חברת Ecolife sys s.r.o. מצ'כיה ו-PayU פולין, אך במשך כשבוע (4 ימי עסקים) לא סופק מספר מעקב פעיל של חברת בלדרות. במהלך תקופה זו לא התקבל עדכון על יציאה למשלוח, דבר שיצר אי-ודאות.
סיכום:
על אף שהחברה נדרשת לשפר מהותית את השקיפות, זמני השילוח והוצאת מספרי המעקב, בשורה התחתונה הנהלת החברה כיבדה את החוק, לקחה אחריות מלאה על העיכוב וביצעה השבת כספים מלאה ומיידית לצרכן.
לשם ההגינות: באתר מצוין זמן אספקה משוער של כ-21 ימי עסקים עם אפשרות לעיכובים, וזמן זה טרם חלף כשביטלתי. למרות זאת, החברה זיכתה אותי במלואו.
No order received
No order received, and no response to emails and telephone calls. More than a month has passed since I placed my order.
Great experience!!
Excellent quality, top notch products & service. Carefully packed and fast dispatch to the other side of the Europe, arrived in less than a week.
The vape pens I ordered are flawless, they have very smooth draw, nice flavor and work as expected - without clogging or any other problem. I highly recommend HG and will definitely place a new order again!
Happy Garden products
Happy Garden products and especially the CBD Isolate & Vitamin C Gummy Bears, really helped me with relaxing and focusing. I was able to concentrate better on my daily tasks at work and be patient and productive.
I highly recommend them.
La mejor marca de CBD
La mejor marca de CBD, tenía muchos problemas de estrés e insomnio y desde que he empezado a utilizar sus productos me han cambiado la vida!!
Comprar mejor en su web. Atención de 10.
Compré un vaper de su marca en otra web y no sabía si yo lo hacía mal o era un problema del aparato. Les dije que la tienda no le contestaba a los emails, ellos me respondieron por whatssap dándome indicaciones y al ver que no funcionaba, me mandaron uno gratis con un pedido que les hice a ellos directamente desde su web el día de antes.
Rápidos, amables y resolutivos. El vaper y su contenido maravilloso para mis dolores y mi ansiedad. Seguiré comprando. Gracias!
Overall bad experience with this company.
I placed an order for some HHC, 10 minutes after placing the order i decided to cancel the order by sending the company an email to: contact @ happygardeneu com, writing multiple times to cancel the order but instead of reading my mail then they fast forwarded the order and sent it through mail the next day (i suspect they read the email but instead of canceling the order then they just wanted the business transaction to go through).
So i eventually reach the support where i am very angry due to them not answering my request for canceling the order and now im in a situation where border patrol has seized my package because HHC is illegal in my country (which is also why i tried so hard to cancel the order before it went through, but you know, they sort of fast forwarded my order instead of canceling it).
I come in contact with support multiple times and i give them the choice to either compensate me with CBD products or they can refund me the money, they decide to compensate me in CBD products which were vape pens(CBD VAPE Peach Ring flavour 550 mg 1ml). They got me 3 of these to be exact.
- To begin with i was already very skeptical in terms of how clean these products were with contaminations, the ingredients, heavy metals and so on, i recognized how they dont state the obvious on the website with the ingredients of the vapes, i had to get the packaging in hand before i could see the full ingredients list which are: (CBD hemp extract, "natural" terpenes, Glycerine).
None of these ingredients are described as being organic which means they most likely got pesticide contamination and that also means heavy metal contamination.
I tried to look for the lab report but they dont test their products for the issues i just described.
On my third day of vaping i started feeling sick to my stomach and it only went away when is stopped vaping on the product.
So my final conclusion is that shopping with this website has been an overall bad experience.
I tried again to contact the customer support on email about me being sick from vaping on their CBD products and they just summed it up by saying that i was mentally ill and so on. So yeah, not cool at all.
They also said that if i write a bad review on trustpilot that i would be sued for defamation, i'd say bring it on.

Antwoord van Happy Garden CBD
Ordered cbd Gummies from this company…
I left a bad review as I didn’t receive my gummies , however they have arrived and are a good product so hence the change in number of stars
Best products I ever used
Best products I ever used. The quality and the prices are super!
what a difference!
Let me tell you, stress and anxiety were kicking my butt for a while there. I couldn't sleep, and I tried everything under the sun to calm down. Then I stumbled across the Happy Garden vape, and wow - what a difference!
I've been puffing on this little miracle for about 3 years now, and honestly, it's been a total lifesaver. The moment I take a hit, I can feel the tension melting away. And the flavor? So smooth, not harsh at all.
The best part is I can tuck it in my pocket and take it anywhere. Whenever life gets a bit much, it's right there to help me chill out.
Oh, and get this - their customer service is on point. Super friendly, and they ship crazy fast. I'm telling you, if you're at your wit's end trying to relax, give this vape a shot. It might just change your life like it did mine!
מזמינה קבוע את המוצרים של האפי גארדן…
מזמינה קבוע את המוצרים של האפי גארדן ומרוצה מאוד מהטיפות שמן והגומי
מוצרים משנים חיים ושירות מדהים
תודה רבה!! אין ספק שממליצה

Antwoord van Happy Garden CBD
El mejor vape de hhc que he…
El mejor vape de hhc que he experimentado hasta ahora.

Antwoord van Happy Garden CBD
Sueño profundo.
Me encanta este producto para conciliar el sueño, puedo dormir profundamente y me levanto con buena energía. Lo recomiendo 100%.

Antwoord van Happy Garden CBD
They refuse to provide lab analysis of…
They refuse to provide lab analysis of their HHC vapes

Antwoord van Happy Garden CBD
Incidencia resuelta rápidamente
Hemos tenido una incidencia (tumbona defectuosa) y nos han solucionado el problema inmediatamente.
Estamos muy agradecidos
The oil helped me handle my anxiety…
The oil helped me handle my anxiety attacks and stress, I'm using it for 3 months now and very happy with it

Antwoord van Happy Garden CBD
Good service GREAT PRODUCTS
Tried cbd products for a while and i can say that for me this is the best cbd oil and i love their gummies.
Very nice effect for the products after using on a daily basis for a while you can definwtly feel some mood imrpovement and better recovery from exercises.
5 stars

Antwoord van Happy Garden CBD
Excelent service and amazing customer…
Excelent service and amazing customer relations,The products are really good and have become a key part and game changer in my battle against pain due to lung cancer.

Antwoord van Happy Garden CBD
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