Harland Clarke Reviews 

I've ordered through Harland Clark for my business for over 11 years and haven't had any issues. Either they sold to someone else, or they've fired all of their staff and outsourced. Either way, you cannot reach a human being. Over 40 minutes on hold (as I write this) the second time I called, as I chose the option to receive a call back the first time and didn't receive one (that was a week ago). It's sad to go from wonderful customer service to whatever this company has become.

My order of checks had the word town misspelled on the checks as toqn rather then town. On the envelope they used to mail the checks to me the word town was spelled correctly. When I tried calling them to correct it on the checks their automated phone system appears designed to make it very difficult to talk to a person. Then I was on hold for about 20 minutes and finally was told they could not fix it. I was told I had to have my bank contact them to fix it but the bank told me that would mean I was placing an additional order of checks.

#1 Harland Clarke put my credit card number on checks in place of address 1st line.
#2 The order delivery took a long time, much longer than Checks Unlimited.
#3 I had ordered 3 batches, attempted resolution resulted in only one batch corrected.
#4 Very hard to communicate with or follow order.

60 checks for $50. Ridiculous. And the checks arrived with a mistake in the phone number. Called customer service and was unable to talk to a warm body because there were no options other than recorded messages. Called my bank and let them know since they were the ones who ordered the checks and they said they were aware of this business not answering the phone.

I've ordered checks from this company for over 40 years with no problems.
160 checks were like $11 for years.
For the last twenty years, it's been $20 --$22 for 160 checks -

UNTIL the last 3 years.
Checks were still $22 - but for only 120 checks.

Tracked shipping was always optional.

THEN - suddenly, 'tracked shipping' was automatically added.

THEN it changed to only 120 checks for $30!

NOW - it's 31.82 for only 80 checks?!!

No explanation - you can't get a human being.
The automated order line just tells you this is the number of checks you'll get & this is the price & apparently 10 bux of that is a bogus tracking fee.

So I'm done with this & will be ordering checks elsewhere.

But apparently friends - this is exactly what they're hoping.
They WANT to go out of business!

I don't know why they don't have the testicular fortitude to just do so, rather than sit back & see who'll keep hangin' on.
But HC is not the only check provider - so, . . . adios.

Sat on hold for over 1-1/2 hours, but my call was important to them! Haha. Then they were supposed to call me back and that never happened. I placed an order online I change the address since we had moved. I tried over and over again to cancel the order that was incorrect with no response. Sounds like you have 5 people working for you. YOU NEED TO IMPROVE YOUR CUSTOMER SERVICE!!!!!!!!!!!!!!!!

I receive close to 300 parcels annually between work and personal. You know how many don't provide a free tracking number? 1! Harland Clarke!! And for personal checks, no less!

Ordered online through bank and were sent to old address even though order form was updated with new address. Copied order form for proof. Would not refund the $ 47. Found out they are more expensive then other venders online.

Excessive price increase. I ordered less checks (120 checks instead of my usual 200). Price went from $24.00 to $60.00, not including shipping. Should be illegal.

I didn't receive my order when I called customer service they told me to wait 19 days since its a bulk shipment, after 19 days i still didn't receive the order

Extremely disappointed I'm no longer able to order the checks I've been ordering for a long time from my bank. Harland Clarke is now only offering one style check and charging more for less. I don't know if other financial institutions are in the same boat, only being offered one style, but ready to bank elsewhere because of it!

This company has the worst customer service I’ve ever dealt with! They don’t respond to your emails and the phone is set up where no one answers and they keep referring you to your bank. But, the bank keeps referring you back to them! They stay in business because there’s no competition and all the credit unions and banks use them. I hope my checks last for the next twenty years, because I’ll never order checks from them again! -J.R

What a RIP OFF!!! Charging $19.98 to ship 20 checks! How can this company get away with this? A few stamps would do the job! Is this "shipping" a cost center?? Insane.

I would give less than one star. customer service does not exist after ordering. they lose shipments no phone number can be found to speak to a human this has happened to me more than once only phone numbers are for automated ordering or tracking orders

Absolutely horrible customer service! Mostly because it’s impossible to get anyone on the phone! I waited 3 times, sometimes over an hour and no answer. I finally emailed someone and a few days later they responded that they due to the personal nature of the checks, they can’t connect by email. I asked them to call me, but they just send the same reply again by email. I think of this like a scam where they don’t have any way to get ahold of them. Wish I would have looked at these reviews before I ordered.

Terrible customer service. Almost a month and no checks. They claim they were returned after I contacted them almost a month later looking for them, but the address is correct. Same address as previous checks delivered.
Dishonest, poor service. Not reputable

would like to give them a negative 10 star rating

I am writing this review while I am currently "on hold" with Harland Clarke for 42 minutes. I am attempting why the checks I ordered three weeks ago have not yet arrived. According to my order status, they should have arrived on 12/16/24, however they are still not here and there is no way to track them. They apparently have no interest in customer service (their "Trust Pilot" rating is only 1.4). I'm actually surprised it's that high. Worst customer service I have ever seen in my 75 years.....Update: my hold time is now
at 46 minutes!!!!

Time sensitive issue. Needed access to personal check. Called to see if we can expedite. Told me for 47.99 I can have an overnight delivery. Otherwise the normal delivery would be roughly in 7 days. Tracking shows the delivery to be on day 10 which is worse than the normal delivery. I am so glad I paid unreasonable amount so get the checks early. This company absolute does not care about you or your needs

Awful business. Null customer service. No check register. No cover to put in the checks. No one to call for help. I have no idea how much they’re paying the banks to work with them.