Claiming was very easy, I had a call within 30 minutes of submitting my paperwork to let me know that I'd missed a page. It feels like they're very quick and on the ball. Payment was in my account the... Toon meer
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I am so unpressed with all the help and understanding I have received through this process. I am visually and hearing impaired and find doing any paperwork a change the team have gone the extra mile... Toon meer
Bought reins and rugs from harry hall and returns are a rip off. Returned rug as too small charged £4 for return. Then returned rubber reins as not the same as expected thin pimples to be charged £4.2... Toon meer
Bedrijf heeft geantwoord
Wouldnt even give 1 star for quality product Bought the Ventomasta Combo Fly Rug with Waterproof Upper Section Blue around 2 weeks ago its coming apart at the seem and they say it's my fault not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Our equestrian clothing and horse riding products have been selected to appeal to all riders from beginner to experienced, creating a one stop shop for all your equestrian needs. Shop the latest and greatest brands including Harry Hall, Caldene, Tottie...
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Verenigd Koninkrijk
- harryhall.com
4,0
Goed
191 reviews
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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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A little disappointed with free gift
I was pleased to learn I'd get a free gift after taking out insurance. On looking at the gifts I was excited to see riding gloves as I could do with a new pair. However, there were only a few sizes available, mostly extra small and extra large. There were no small sizes available. Another gift option was a lead rope, in limited colours. Nice, but I didn't need one, and the colours didn't match any of my headcollars. I plumped for the free sample pack which contained a tape measure (I didn't need one), some sample Hilton Herbs lotions and some Hilton Herbs horse treats. I thought 'at least my horse gets a packet of healthy treats'. I was therefore a little disappointed to receive the gift. There must have been 5 treats in the pack and the sample sizes were small/single use! I would have been really pleased with some gloves and would have very much appreciated the free gift offer. Whilst I accept that it was a nice gesture from Harry Hall, I was not expecting to find the gift choices so limited.
22 december 2023
Review zonder uitnodiging
Antwoord van Harry Hall
Sorry you were unhappy with your free gift with purchase choices. Kind regards Team HH
I ordered a dog coat which was too big
I ordered a dog coat which was too big. Tried it on my labrador didn’t fit so put it straight back in original packaging with tags still on. because it had some white dog hairs on it they refused to refund me. Very very disappointed as it was literally put on my dogs back for 20 seconds! Previous to this i orderd from regatta. that particular coat fit but was poor quality and even after taking my dog out on it, they fully refunded me! would not use garry hall again
22 december 2023
Review zonder uitnodiging
Antwoord van Harry Hall
Hi Lucy, I am sorry to hear you are disappointed with Harry Hall's returns policy and that your item failed the quality checks on return. We have a returns policy in place, to ensure all our customers receive goods in an excellent condition. https://harryhall.com/delivery-and-returns. Kind regards HH
Sounds good providing you don’t try to claim!
The insurance sounds really good until you need to claim! Our horse was kicked and shattered his leg in two places! As if that wasn’t distressing enough Harry Hall refused to pay out as unbelievably they said he could have been treated! Seriously what a joke, nothing could be done for him as any horse owner would know!
1 december 2023
Review zonder uitnodiging
Antwoord van Harry Hall
Hi Bev, I am sorry to hear you are disappointed with Harry Hall. We are unable to locate any contact from you under your current policy. Please can we ask for you to contact our customer service team on 01274 711011 for us to investigate this. Kind regards HH
Always use Harry Hall insurance
Always use Harry Hall insurance, great value! Worth it!
6 december 2023
Review zonder uitnodiging
Antwoord van Harry Hall
Thank you for sharing your comments Clara, kind regards Team HH
Rang to enquire about insuring my…
Rang to enquire about insuring my horse, spoke to a very helpful lady.
Result both horses insured and i am sticking with the Harry Hall club, so many bargains
4 november 2023
Review zonder uitnodiging
Antwoord van Harry Hall
Thank you for your lovely feedback Vanessa, kind regards Team HH
The whole process was easy
I joined the Gold Club primarily for rhe insurance and the extras were a lovely bonus!
The whole process of joining was simple enough and the portal is useful however the only thing I would say is that I'm yet to see any insurance documentation and that would be useful and so useful claim numbers should they be needed.
4 november 2023
Review zonder uitnodiging
Antwoord van Harry Hall
Thank you for your lovely feedback Kirsty, kind regards Team HH
Amazing rug
Amazing rug, excelled quality and quickly delivered too.
3 december 2023
Review zonder uitnodiging
Antwoord van Harry Hall
Glad you enjoyed your rug Gemma, kind regards Team HH
Awesome 🙌
Excellent quality, faultless service, top draw all round. Very satisfied and I would highly recommend on every level 👌
30 november 2023
Review zonder uitnodiging
Antwoord van Harry Hall
Thank you for your lovely feedback kind regards Team HH
Could do better
I find the customer service team very abrupt, and they take a good few days to reply to messages.
14 november 2023
Review zonder uitnodiging
Antwoord van Harry Hall
We are sorry you were unhappy with our service, we aim to delight every customer with our immediate responses available in webchat and telephone but our emails do advise a 3 working day response. Apologies Team HH
Great value and quality products
Always super quick delivery and products are always great quality. returns are super easy too.
10 november 2023
Review zonder uitnodiging
Antwoord van Harry Hall
Thank you for your lovely comments Kind regards Team HH
Love Harry Hall
Thankfully never had to make a claim but whenever I've had to contact Harry Hall I've always spoken to friendly and helpful staff,ordering items is easy,product are good quality and good value for money
12 oktober 2023
Review zonder uitnodiging
Great Service Recovery…
I recently purchased two Masta Waterproof Horse Quarter Sheet Yellow. Unfortunately they did not arrive due to them getting damaged en route.
The team at Harry Hall turned this bad experience around and I have now received my Quarter sheets, just in time for my two to get clipped. Thank you
3 november 2023
Review zonder uitnodiging
Very good experience
25 september 2023
Review zonder uitnodiging
Great discounts with the membership
Great discounts with the membership
Quick delivery
16 augustus 2023
Review zonder uitnodiging
Very helpful staff on the phone
Very helpful staff on the phone, reasonable rider insurance and great perks with online shopping.
28 juli 2023
Review zonder uitnodiging
Always super helpful and quick to…
Always super helpful and quick to answer telephone queries. Really a pleasure to deal with and peace of mind for me.
17 juli 2023
Review zonder uitnodiging
Perfect!
Great range of products, amazing sales and quick delivery.
30 juni 2023
Review zonder uitnodiging
Straight forward and efficient.
Very easy to deal with and my query was dealt with efficiently via live chat.
27 juni 2023
Review zonder uitnodiging
I'd heard good things about Harry Hall…
I'd heard good things about Harry Hall but never taken the plunge myself until this year. I purchased a navy blouson yard jacket and had it personalised with a horse's head and our daughter's name. The item was excellent quality at a very competitive price, and the needle embroidered name was excellent. I was really impressed and I'm sure she will be too when she receives it for her birthday. Harry Hall, you did good 👍, so I'll be making you a regular browse as I'm sure there are lots more excellent items to be found
9 juni 2023
Review zonder uitnodiging
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