Haventree Bank Reviews 

252
•
TrustScore 3.5 uit 5

3,6

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

so I had a an issue wiht this bank like im waiting for my EFT transaction to be cleared and then when it was already cleared and my funds are already available.and im trying to to send a e transfer to... Toon meer

Beoordeeld met 5 van de 5 sterren

First, it’s a great opportunity that we’re approved. Paying mortgage together with property tax is a very easy for me. Second, I am also thankful and grateful that we were given considerations & gra... Toon meer

Beoordeeld met 5 van de 5 sterren

When no other bank institution would like to deal with me who had a finished consumer proposal history, Haventree bank was the only one that open their arms and accepted me as their client. 3 years... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

I've been with Haventree through multiple renewals, I have recommended them in the past, but, I'm not sure I'll stay for much longer. I renewed with a ridiculous interest rate that tacked on an additi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Hypotheek
  2. ook in
  3. Alternatieve financiële diensten
  4. Bank
  5. Financiële instelling
  6. Particuliere sector bank

Geschreven door het bedrijf

Haventree Bank is setting a new benchmark in today’s Alternative Lending space. We specialize in offering mortgage solutions for borrowers who do not satisfy the underwriting criteria of other mortgage lenders. If you are in business for yourself, have bruised credit or new to Canada, we can help! Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative residential mortgage programs and insured GIC deposits. We help hardworking Canadians from coast-to-coast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms. We are federally regulated by the Office of Superintendent of Financial Institutions (OSFI) and are members of Canada Deposit Insurance Corporation, Canadian Bankers Association, Payments Canada and Registered Deposit Brokers Association.


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

252 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,6

Alle reviews

(252)

51 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Mortgage renewal

Fast and reliable

9 maart 2023
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Antwoord van Haventree Bank

Hello Linda, thank you for sharing your experience with Haventree Bank. We’re pleased to hear about your positive experience. - Haventree Bank

Beoordeeld met 1 van de 5 sterren

Money Hungry/ Property Hungry

Well where do I begin.. everything was going good for a few years with the payments coming out once a month once certain day. As of February 2023 I missed one payment with them and I tried to contact them saying I was going to come up with the payment when I got my taxes and so on and appreantly they assumed that I'd missed the second payment in March and now everything is going to their law department and now they put a lein on my house only giving me 1 or 2 days to pay the the amount that they are asking. They don't care if families have young children they want their money right away. I'm trying to come up with solutions to pay my bills and take care of my family. I don't recommend this company to anyone since they liking screwing ppl over BIG TIME. They are trying to force me and my family out of the house to make them look better.

13 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Work got very slow for me so I ended up…

Work got very slow for me so I ended up one payment behind on my mortgage and was told it's been handed over to legal and they also stopped taking regular payments. Got a letter from their legal dept. Within 2 weeks saying I owed the 2 months now as well as another 2000 for fees. If not payed 2 days before I received the letter they would proceed with foreclosure. 2 weeks later was served with papers. They are not interested in working with or helping people at all. Only thing there concerned about is their bottom line. They are definitely preying on people's misfortunes. Would not recommend anyone using this company as a lender.

8 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

No Stress Mortgage Renewal

Mortgage Renewal couldn't have been easier! Very happy that we were able to renew our mortgage quickly by just signing and emailing back to Alnoor Nenshi. He quickly confirmed receipt and we received our Renewal Documents next day.

8 maart 2023
Review zonder uitnodiging
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Antwoord van Haventree Bank

Hi Elizabeth, thank you so much for taking the time to leave a review. We are pleased to hear about your positive experience with your mortgage renewal. We’re here to help! -Haventree Bank

Beoordeeld met 1 van de 5 sterren

I've had a couple weeks off work due to…

I've had a couple weeks off work due to back spasms. I broke our agreement missing two payments. Haventree Bank's penalty is 67% of the payment plus a $ 100.00 administration fee. If you miss a payment Haventree Bank will bury you in penalties. They've had a property maintenance company show up unannounced with a notice to call the maintenance company to let them know how many people live here. I got a call from them yesterday afternoon telling me I had to have $ 1,000.00 by end of day. I forwarded them a email showing I have been approved for a mortgage refinancing in 2 weeks by another lender and that the missed payments were included. Haventree had sent me a renewal a couple weeks ago several points higher than any other offer. I was told they couldn't wait 2 weeks for their money and that they will be foreclosing. Haventree Bank is a predatory company.

23 februari 2023
Review zonder uitnodiging
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Antwoord van Haventree Bank

Hello Richard, thanks for taking the time to leave a review about your experience. We have received your email and have escalated your concerns to the appropriate department.
As we take protecting privacy very seriously, someone in our management team will be reaching out to you directly. If you have any further questions, please feel free to discuss with them directly.
-Haventree Bank

Beoordeeld met 5 van de 5 sterren

Excellent job very professional way

It’s very nice talking to any one
Explanation very easy
Very kind people
Which is very hard to see this this days
Thank u

21 februari 2023
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Antwoord van Haventree Bank

Hi Ahlam, Thank you for your review! We really appreciate you taking the time to share your positive experience with our team. We’re here to help!
-Haventree Bank

Beoordeeld met 5 van de 5 sterren

My specialist was very helpful in the…

My specialist was very helpful in the renewal process.

13 januari 2023
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Antwoord van Haventree Bank

Hello Brian, thank you for leaving this 5-Star review! We’re happy to hear about your positive experience with us.
-Haventree Bank

Beoordeeld met 3 van de 5 sterren

Not happy with agents performance

The agent that handled my renewal was not very efficient. He sent me via email papers to sign and said that he was extending my deadline by one day. I have not had any contact with him at all prior to that email.
It took 16 messages back-and-forth before we got the paper signed properly.
It was the same way last year. The agent is not very proficient and knowledgable about sending emails and having them signed. I would prefer not to deal with that agent anymore. That’s twice that he had trouble communicating.
If you wish I can send you the emails that show you exactly what miscommunication was happening.

24 januari 2023
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Antwoord van Haventree Bank

Hello Suzanne, thank you for taking the time to leave your review and bringing this to our attention. This certainly is not the experience we wish for our valued clients. We have escalated your concerns to the appropriate department. -Haventree Bank

Beoordeeld met 5 van de 5 sterren

Amazing bank ty for helping out

2 februari 2023
Review zonder uitnodiging
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Antwoord van Haventree Bank

Hello Candy, thank you so much for taking the time to share your positive experience. Helping others is at the heart of who we are and we’re happy we’ve been able to help you. We’ve shared your feedback with the team to celebrate this positive review.
-Haventree Bank

Beoordeeld met 5 van de 5 sterren

Everything was done in a timely manner

Everything was done in a timely manner. Forms were easy to fill out and send back.

2 februari 2023
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Antwoord van Haventree Bank

Hello Judy, thank you for sharing your review. We are pleased to hear about your positive experience and that we were able to offer an easy process. We have shared this feedback with the team to celebrate a job well-done.
-Haventree Bank

Beoordeeld met 4 van de 5 sterren

Al was great to deal with.

5 februari 2023
Review zonder uitnodiging
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Antwoord van Haventree Bank

Hello Lori, thank you for taking the time to leave a review. We are happy to hear we were able to help you renew your mortgage. We have shared your feedback with the team to celebrate a job well-done.

- Haventree Bank

Beoordeeld met 3 van de 5 sterren

Respond quickly

Respond quickly
Rates are high

1 december 2022
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Antwoord van Haventree Bank

Hello Carol. Thank you for taking the time to leave a review. We are happy to hear we were able to help you renew your mortgage in this current challenging mortgage rate environment in Canada. We have shared your feedback with the team.
-Haventree Bank

Beoordeeld met 1 van de 5 sterren

I applied for an IT position

I applied for an IT position, through an agency, at the HeavenTree company and was very excited to join them for a life time career to put my 110% in. After completing 2 online IQ tests, passing a technical panel interview with 3 of their technical employees, passing a behavioral interview with their director of IT and going in for a face to face interview with their VP of IT whom persisted on providing two references immediately, they decided to not to hire me because I was not bilingual. In the job description it was indicating as "not mandatory". How professional these people are? Obviously none. Did they care about my time and effort? No. Are they trustable? Absolutely not. I would never recommend working for this company as they don't appreciate your time, efforts and interest in working for them. I was even humiliated for my 25 years of work experience on my resume by their VP of IT. Isn't that a discrimination? Yet still I kept my professionalism by respecting the VP by giving her outstanding complements on her career. Shame on her who treats people like dirt.

18 januari 2023
Review zonder uitnodiging
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Antwoord van Haventree Bank

We appreciate you taking the time to share your feedback with us. Just as we value our customers, we value our candidates, and this is certainly not the experience we wish for our candidates. We've escalated your concern to the appropriate department to help us improve our interview process and candidate experience.

There appears to be a miscommunication with your recruiter as bilingualism was not needed for this role. If you would like more insights on your application, please connect directly with your recruiting agency.

We appreciate your interest in joining the Haventree Bank Team and wish you all the best in your future endeavours.

Beoordeeld met 5 van de 5 sterren

I was very nervous because I'm not very…

I was very nervous because I'm not very computer savvy. But your Associates helped me effortlessly.

14 december 2022
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Antwoord van Haventree Bank

Hello Karre Christine, thank you for leaving this 5-Star review! We’re happy to hear about your positive experience with us. We’re here to help! - Haventree Bank

Beoordeeld met 4 van de 5 sterren

It was seemless to renew...although I…

It was seemless to renew...although I wish rates had been better. It helps we will get tge cash back signing bonus.

10 november 2022
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Antwoord van Haventree Bank

Hi Penny, thank you for sharing your review. We are pleased to hear about your positive experience and that we were able to offer an easy process.
- Haventree Bank

Beoordeeld met 5 van de 5 sterren

We are very happy with the service…

We are very happy with the service received from Haventree. We are now living in our dream home and couldn't be happier. The mortgage renewal process was made super easy by their representative Sergey. Thank you!

9 januari 2023
Review zonder uitnodiging
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Antwoord van Haventree Bank

Hi Christine, thank you for sharing your positive experience. We’re happy to hear that we’ve helped you get your dream home! – Haventree Bank

Beoordeeld met 5 van de 5 sterren

Mortgage specialist was helpful and…

Our Mortgage specialist Sergey Demediuk was very helpful and renewal was easy and fast. Thank you for looking further into the cash back offer with the finance department…very much appreciated!! We have always been happy with our experience with Haventree Bank!

12 december 2022
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Antwoord van Haventree Bank

Hello Susan, thank you so much for taking the time to leave us your review. We have shared your kind words with team to celebrate a job well-done.
- Haventree Bank

Beoordeeld met 5 van de 5 sterren

Mortgage Renewal had some how not seen the renewal…

I had some how not seen the renewal document. The Haventree team resolved the problem efficiently and professionally.

2 december 2022
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Antwoord van Haventree Bank

Hello Hardeep, thank you for sharing your experience with Haventree Bank. We’re pleased to hear about your positive experience.
– Haventree Bank

Beoordeeld met 5 van de 5 sterren

Representative was knowledgeable and…

Representative was knowledgeable and had answers right away

28 november 2022
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Antwoord van Haventree Bank

Hello Jason, thank you for sharing your experience with Haventree Bank. We are pleased to hear that we’ve answered all your questions. We’re here to help!
– Haventree Bank

Beoordeeld met 4 van de 5 sterren

Easy renewal

Quick and easy renewal

15 november 2022
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Antwoord van Haventree Bank

Hello Brad, thank you for sharing your experience with Haventree Bank. We are happy to hear that we were able to offer you an easy renewal process.
– Haventree Bank

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