Haybrook Reviews 

Hi there,
I was potential buyer for the property advertised by Haybroke. I offer highest price£262k however vendor's didn’t agree with that price as it still 8K behind from asking price and they have got ongoing purchase. I have been advised from estate agents whether I could increase my offer to £265 . Then I have increased up to £265k . I was waiting for the update of my offer. They said they couldn’t reach to the vendor. As I am keep calling them for update eventually they said my offer is with vendor however vendor waiting for few more viewing . Eventually on 09/09/2025 they said ( estate agent Hiilsbrogh)vendor now accepted another offer. They have not asked me whether I could increase my offer further as they have got new offer now. I have been with the property last one month,no one offers more than me.I have had my everything ready including mortgage. I think I have not been fairly treated and I have been just used for increased sales value of the property. I am absolutely frustrated.

Another event around mid 2024 for another property with Haybroke . That time estate agent was Chaple town branch. They said Two other potential buyers offer the same price and vendor has chosen someone else. Although I was with the property as soon it’s come to the market and one month later they decided someone else.

Sold a house with Haybrook
Wouldn’t recommend this company at all. They did next to nothing. Kept wasting our time with stupid phone calls. But when we phoned them nobody would get back to us and they would just fob us off. Sold a shared ownership house and the total cost of our share was £80k but they charged us £3.3k. Absolutely ridiculous. They guy called Chris who came to the house to take pictures said because we was only selling £80k said the fee wouldn’t be as high. What a lie that was. He always said we could contact him at any point. Never replied to an email. But when you didn’t reply to him he would be constantly phoning. Kept emailing asking for the same information. It’s was just a ball ache.

The worst experience ever in the UK! I rented with Haybrook and ended my tenancy in mid-August. Since then, I’ve been chasing my 5-week deposit and 10 days’ rent, and I’m still waiting.
Their staff are so tricky and not trustworthy—they keep making promises that the money will come, but nothing happens. It feels like they’re just playing games with tenants.
Honestly, I wouldn’t recommend Haybrook to anyone. Please be careful if you’re thinking of renting through them—you’ll regret it like I do.

Avoid at all cost! I echo so many other landlords comments on here. I began using them due to my failing health and really needed to step back from my 2 properties that I am unable to physically support as I have done in the past.

I really would prefer to leave constructive feedback however I can’t…in fact the initial meeting was great they lured me in with false pretences of great communication, support and dedication… that went straight out the window once my contract and payments started! You will be no more than “easy money” if you use them to fully manage your property. I used them for 18 months and have had enough so left them for another more reputable agent.

Their communication (or lack of) really is appalling, trying to get hold of anyone requires hours of persistence and waiting or being passed from pillar to post and getting nowhere! The service is absolutely shocking as a landlord but even our tenants were unhappy with the lack of communication and support they received.

Nothing gets done unless you chase and chase. And the service / maintenance they use rip you off, I have been charged well over the odds for services and to such a poor standard with faults still present after they have “fixed” the problem. Unless you chase and chase and fight tooth and nail, you get nowhere!

Most of the staff are inexperienced in my opinion and do not have the tools or know how to support, so their “fully managed” service is redundant and useless.. you still end up managing the property!

Please do your research on this company… there are other agents out there who are better equipped and aren’t a faceless company!

As a fellow business owner, I do not like leaving negative reviews like this as I know how damaging they can be. However, I have been left with little choice as the lettings company barely acknowledges my existence, despite the fact I have been paying for a "fully managed" service for the past few years.

I echo what many other reviewers have said. Nothing gets done unless you chase and chase. They have got me in trouble with my tenants and the local council for failing to manage the property as they should. Staff continually leave and there is never a hand-over it seems. Phones and emails are very rarely answered.

I could go on but I have wasted far too much time with this company already. Suffice to say, if you are thinking of giving them your hard-earned money, I would seriously think again....

Such polite staff. Highly recommend this service. A polite gentleman named Amar Sardar came and gave us a free valuation. He was very polite and professional.

I booked an online valuation and soon after I received a reply.
The evaluator Michael Naylor arrived on time. He was very pleasant, friendly and easy to talk to. Michael brought with him printed examples of recently homes sold that were similar to mine, which was encouraging.
I was given a valuation there and then which was also followed up with an email.
There wasn't any pressure after the visit from Michael to market my home with Haybrooks, which was a blessing.

Scam and mislead you over Fees. Increase charges when they want and when you do eventually get through to branch they do not help, do not reply to emails and just pass the buck to "Senior Management" who never contact you. Avoid this Agency if you want a fair service.

Haybrook Lettings—where professionalism goes to die and customer service exists only as a whispered legend, passed down like folklore by landlords who still foolishly believe in its existence. I pay full management fees for my property at Regent Court, expecting competence, only to receive a front-row seat to an elaborate farce.

For four years, they knowingly ignored a failed electrical test, allowing tenants to live in conditions that could generously be described as ‘shocking’—quite literally. And all the while, they diligently collected rent like a particularly brazen highwayman, unconcerned with the minor detail of legal safety obligations.

Attempts to contact them were met with the soothing indifference of their overflow service, which appears to be staffed entirely by ghosts. Even when exasperated tenants tried to arrange essential repairs themselves, they were met with the same eerie silence, as if Haybrook had collectively decided that ‘customer service’ was an outdated concept.

And just when you think the incompetence has reached its peak—the entire office quits en masse. An exodus so dramatic it could have been set to Wagner’s Ride of the Valkyries. A lesser agency might have attempted to fix its mistakes. Haybrook? They simply packed up and legged it.

But wait—there’s compensation! A whopping £100. Which, if we’re being generous, might just about cover the cost of the aspirin I needed to deal with this nonsense. It’s the letting agency equivalent of being mugged, only for the thief to kindly toss you a fiver on the way out.

But fear not, for amidst this theatre of the absurd emerges a solitary figure: David. A beacon of competence in a sea of ineptitude, he stands alone, much like the solitary lettuce that managed to outlast a Prime Minister. One can't help but wonder if David possesses superhuman resilience or if he simply hasn’t yet located the nearest exit. Blink twice if you're in distress, David. You’ve got about the same odds of turning this circus into a functioning operation as a single spoon bailing out the Titanic.

Moral of the Story?

If you want actual property management, look elsewhere. If you’d like an expensive crash course in frustration, Haybrook Lettings will be delighted to take your money.

Chloe Goodman telephoned me to ask what type of house I was interested in buying. She asked the right questions listened and had a very professional telephone manner.

Confirmed she will keep in touch with me when the right house comes up. Better experience than what I have received from Simon Blyth or Saxton Mee.

It was a fantastic experience from start to finish! Lucy Bingham was professional, knowledgeable, and always available to answer any questions. She made the entire process smooth and stress-free, going above and beyond to ensure everything was handled efficiently. Highly recommend their services!"

I was really happy with the service I received from Haybrooks estate agents.

Paige Marson dealing with my case and she was super speedy, helpful and efficient and really went out her way to help me in purchasing the property I wanted.

Very helpful and speedy and I’m very happy and grateful

From
Parisha Ruparelia

Thanks

Where to start.

Firstly, booked a place with the lettings office, completed all the information for renting a place in Sheffield... However was given incorrect information from their "Negotiator" who not only lied to myself, but led us down the line he had agreed our requests with the landlord. I even have it in writing from him.

As the landlord couldnt agree to terms, we was left having no where to rent, and having to start the whole process again.

I have since chased up for over 2 weeks monies owed which i had to pay as a holding deposit.. and after a number of chases mainly without response.. i spoke to someone today, who has told me that due to a system change, its been delayed and could be another few days.

This is no way to run an organisation... Very poor management from the negotiator, to property Manager, to Business partner.

I have found all 3 completely incompetent, and would not recommend working with this branch within Haybrooks. Not what i would expect from a nationwide company.

Got cold call from these randomly, don’t know where they got my number from, telling me my house was up for sale, when it wasn’t and have no intentions of it being for sale, fuming.
Woman at the other end of the phone couldn’t care less, what I want to know is, where did they get my private number from
If I ever put my house for sale it wouldn’t be with this company
Only gave 1* because I had to
AVOID AVOID AVOID

Based on our initial experience with Haybrook and Chris Hancock we have given 5stars.
We booked the home visit and valuation easily and Chris confirmed the meeting both verbally and by message to avoid any misunderstanding. Chris arrived promptly and was very polite and respectful of our feelings. He was well informed and answered all our questions without hesitation. We didn’t feel under any obligation but he gave us complete confidence in Haybrook estate agents with clear pricing expectations. Top bloke who assured us he would be our contact from starting the process to completion, which we liked. We would recommend based on our experience.

I had the misfortune of dealing with the Barnsley branch, expensive ,very little work carried out by the estate agent to justify the huge fee charged, very little communication, not even a thank you by them after my house sold, my advice go elsewhere as I found the staff to be unhelpful.

So I know no one has high hopes for estate agents but I really did not think they would be this unprofessional. I cannot imagine another agency not communicating with each other and be so disorganised as this branch. I called to put an offer in to a house and a gentleman took my details. Yet when my husband followed up with it, apparently I magically didn’t phone/ it didn’t exist.

If you ever have the displeasure to deal with Nicola Siddall please avoid. She only acts in the interest of the vendors and offers no solutions despite buyers being just as valuable in the process as vendors. She is just very rude in general and will badger you.
I guess be aware of all of this if you have to choose these estate agents. Take your business elsewhere otherwise or ask for another agent.

They do not deserve a STAR. If you want to live long without hypertension avoid this company. The rude lot of them are unprofessional. Lived in a property through them, had my fence collapse and sit on the floor for 6 months. They dont pick up or return calls. They act like they are doing you favours. They lie through their teeth. They truly are scum. I beg you, if you ever see them signposted on any property run as fast as your legs can carry you. I promise you your regrets start instantly.You’re better off being homeless than to rent through this terrible company. Utterly shameless. I hope they’re out of business soon. Run Run Run Run!!!!!!!!!!!!!

Unfortunately I cannot give 0 stars. No communication with tenants or myself as landlord, inadequate customer service, extremely high staff turnover with no onward personnel links. All in all a terrible experience. Please do not use.

2 years worth of failings

Staff leave and don’t pass on
We paid for a fully managed service renting out our property but had no one managing our property, made many formal complaints all emails ignored repeatedly.

Was paid significant compensation and promised things would get better they havnt and are now increasing fees Iv been told only 2 people manage 500 property’s and they can’t cope and staff leave weeks after starting

This company Lettings department is a disaster please do not use