Haybrook Reviews 

Haybrook Estate Agents are possibly the worst organisation i’ve worked with. I pay them every month to manage a home that I rent out. So far there has been five ignored emails & several phone calls each promising a callback which has never materialised. I am trying to handle taking possession back of my home, however I am unable to do this as no one will ever call me back or answer my emails. I have decided to escalate my complaint to the ombudsman as advised in their compliance procedure. This organisation has to be the most ineffective and unprofessional organisation I have ever had the misfortune to deal with.

I have lost all trust in this company, and I’m actively seeking to move away from any involvement with them in future.

Simon always goes above and beyond to help! We have been dealing with him regarding our house that we have rented out for over two years now and he’s been amazing!

A massive thank you to the team at Haybrook, Gleadless.

Bianca, Leah and Paige are outstanding and went out of their way to make the sale of my flat feel personal and like it mattered. Sounds like a given but it’s not, especially when you’re (sadly) now away from Sheffield!

100% recommend

Tried to arrange valuation for my property, first they called on the day to tell us they double booked and have to cancel, rescheduled for later date. Didn’t get confirmation, so burnt by previous episode called them up to double check. Didn’t get straight answers, promised a phone call back. Didn’t call back, chased again and still unable to tell me if rescheduled valuation was booked. Told them to cancel it all. If that’s how they treat the owners or potential buyers I don’t want them anywhere near! Unreliable and very disappointing. Would definitely not recommend!

Edit: Off course they will not recall, as it didn’t happen. Requested valuation on 05/01, booked for 6pm on 08/01/24, no confirmation, no show, last minute phone call explaining it wasn’t in the system and it was overwritten. Re scheduled for Friday 12/01/24 5pm, never got confirmation, chased with a phone call, couldn’t get to the branch, was promised a call back, never happened. Call the next day couldn’t get straight answer, ended up cancelling the whole thing. Informed tenant. Week later got a phone call stating that they showed up regardless of cancellation, couldn’t find the property. Three other agents didn’t have that problem. Utter lies! Also told when spoken to the tenant over the phone, she was weird. Maybe because I told her how incompetent you are and that I’ve cancelled the whole thing… Really?! Get a grip. My review still stands. Not interested in getting to the bottom of this, this experience was enough for me to make up my mind.

Wouldn't recommend haybrooks to mange your property. Rented a property for three years that haybrooks was supposed to manage for the private landlord, but never in the three years did they do any inspections ( never contacted) the only time we was contacted to let us know that rent was going up at end of September this year 2023.That was by phone call so we waited for confirmation (section 13)for the £50 increase by e-mail or post but never got either. At the end of September we handed 1 month's notice to leave at end of October, then second week in October we gets a letter saying we are in arrears with rent by £50. We were so angry about it especially when no one would answer any phone calls or e-mails, after my partner shouted down the phone leaving message ( will some one answer the phone) we got call 📞 😀. We found out that the person that told us about the rent increase had left the company, and they were nothing on her computer of any evidence of e-mail or letter of a section 13 rent increase Sent to us. My partner was told it would have to be written off, now 2 months later not got are bond/deposit back so its back to square one no one answers the phone nor are e-mails SO UNPROFESSIONAL.

From the time i walked into Haybrook crystal peaks i was made very welcome by Nicola Siddall and her colleagues i was kept informed of all the interest in the property concerned right up to the point of sale i cannot praise their professional manner enough

When it came to selling my house I Couldn't be more happy with the service from Haybrooks at Gleadless..
Bianca talked me through the whole thing so I fully understood what the process was..
The photos were taken and the house was on the market very quickly..
I'm a man who asks a lot of questions and the team at Haybrooks (Bianca, Leah, and Paige) were always willing to answer anything and everything I put to them!
I'm a stickler for good customer service and I wouldn't hesitate to recommend this team if you're buying or selling a property

We've been letting with haybrook now for over two years. Recently it came to light via a conversation with Katie Woodhead that Haybrook had been in conversation with our landlord about the fact we had been "uncommunicative" regarding a proposed 10/15% rent raise. This was not the case, we had evidence that the company had tried to contact us only once regarding a 5% rent increase 3 months prior to this (July 2023), to which we replied within the hour. We had no follow up or response to from haybrook regarding this matter until October 2023.

In the follow up email, Katie stated that our rent would be going up 10/15% if we did not respond before Monday (this was sent at 3pm on Friday. I don't doubt that this short time frame was unintentional). Again, we replied within one hour.

Luckily, we had our landlords phone number. We contacted him directly to query the sudden increase in rental price. He informed us that Haybrook had let him know we had been unresponsive, forcing him to pay for a costly S13 to force a rent increase. We explained the situation from our side, and he informed us that he wasn't surprised, and that he had noticed a real decline in the service provided by Haybrook as a landlord. We came to a rent increase agreement of 7% without Haybrook, and both the landlord and ourselves emailed Haybrook to inform them of this.

3 weeks pass before we get any response from Haybrook about this, despite our weekly follow up emails. We escalated the matter to the area manager who had the ombudsman look in to this. Haybrook then reported back to us with an apology, and that they had "made a mistake and had accidentally been contacting the wrong tenants about the rent increase and not us." Human error apparently.

In my opinion it is in the benefit of this company to create an antagonistic relationship between tenant and landlord so that they can maximise their profits by dealing with "problem tenants" on behalf of landlords.

We reported our fire alarm broken over a month before this incident which Haybrook didn't even acknowledge, we had to ask the landlord to send us a new one eventually. Haybrook never acknowledged this.

No one ever seems to answer the phone at the branch, and emails go for weeks and weeks without being responded to. It seems to me that this company do not benefit landlord or tenant...

The purchase to completion was 2 months longer than anticipated but not due to our estate agent Lola, she is very friendly and honest about what is going on. We felt that we could ring or pop in to see her and she was up to date with progress. I would like to thank her for her hard work and also the rest of the team at Hillsborough for helping us through the buying process.

Really good communication and professional work from Paige and her colleagues. I used Haybrook, Gleadless, to buy my flat 5 years ago and used them again to sell it. I am very glad that I did, Would recommend to anybody thinking of buying or selling in the area to use them.

Unfortunately a 1 star rating is too high especially for the property manager.too long to explain everything but unprofessional and liars and costs you money. And definitely ignores you .
So 0 stars for you . Worse agent management manager ever

Excellent service, very helpful and Laura was a delight throughout the process. Keeping us regularly updated at every stage and keen to help in any way.

I asked for a valuation from 3 different estate agents, Haybrooks being one of them but chose to go with another agent purely based on price. When I spoke with Haybrooks to inform them this, the agent then slagged off my choice stating they're cheap for a reason and wouldn't sell my house anytime soon, which is pretty pathetic and very unprofessional. I wont name and shame the actual person though.

I’m currently looking to purchase a property and have made several enquiries via Haybrooks, yet haven't heard anything back from them. They're just being very petty because I didn't choose them to sell my property. I guess there's a reason why estate agents are ranked among the top 10 least trusted professions in the UK.

I hired Halbrook to let my property 2 years ago. I then decided to withdraw bc I experienced them as utterly incompetent. I had to pay a steep penalty for withdrawing from their full management service but that worth it. Anything to stop the pain of dealing with their incompetence. Two years down the line and am trying to recover the deposit from them, my tenant left without paying her last month rent, and the incompetence or lack of effort to resolve issues in a satisfactory way, has multiplied by ten. Its been two months and I am no where near recovering my money. They finally sent me a statement charging for things that were not declared 2 years ago, charging further for withdrawing from their service, for which I have already paid a hefty sum and to ad insult to injury no answers my emails or phone calls so I'm getting no where. Avoid at any and all cost.

We have recently agreed a sale on our property after 6 days on the market. Bianca visited us initially for a valuation, she was polite, pleasant and above all professional from start to finish. Very knowledgable on the housing market & explained the process to us making it seem less stressful that we imagined. After deciding to go ahead Bianca returned to take photographs and complete relevant paperwork, whilst being extremely helpful with any questions we had. Bianca was on hand to answer queries regarding the offers made on the property for which we were appreciative of. All in all so far it has been a smooth journey thanks to the expertise of Bianca & team. Would recommend Haybrook for your next move. Thank-you … Debbie & Ian

Bianca Johnson came to my home on three occasions to arrange putting my house on the market. She arrived on time, was informative and not pushy. Gave achievable financial guidelines. The house
sold within a couple of weeks. Bianca has been helpful with 'phone calls and emails since the sale.

Dealt with Nicola Allen at the Swinton branch. Cannot praise enough. Absolute pleasure to deal with

poor service. not a good company to view with, too pushy and force a decision.
the online chat is worthless all you get is call the office.
if a house was listed with haybrook i would just write to the owner without involving them.

The experience with Haybrooks was fantastic from the first phine call enquiry regarding the sale of our rental property. Lola has been outstanding with advice, quick response to both email and calls, nothing has been too much trouble. It really has been a hassle free experience. Thank you so much. Keep up the good work. 👍

Haybrook sheffield Church street: so professional and extremely helpful with the application process. Lovely team. Sharon Owen really looked after me and found the perfect property for me. Couldn't recommend enough.