Haybrook Reviews 

I have been searching for property for quite sometime and still looking for one. However I feel that of all the agencies I have been dealing with Haybrook Gleadless branch it’s absolutely the best and this all because of a wonderful agent,Grace Calvert who is the nicest agent I have ever come across. She is extremely efficient,caring,helpful and knowledgeable and goes out of her way to insure you have a stress free visit and viewing. She is available for queries out of her work hours and is always cheerful and polite. She even managed to sort out an appointment that an agent from a different branch of Haybrook could not be bother to organise. I only pick properties now days that are within Grace’s branch! Five star for Grace and really do hope she will stay at her job in Sheffield till when I found the property I need. THANKS GRACE!🤗👍

Not at all ethical , attempt to gain commision by approaching other agents clients , suggesting they have a buyer who is most likley a " we buy any house at 80% value business "
Avoid.

My advise DO NOT use this company, they are totally unprofessional, never returned phone calls or emails, they are rude totally do not care about their clients. They have been holding onto our Tennant deposit for 7 months refused to give a reason. They really should be shut down for their total level of incompetent. And that is being kind.

Bianca, Leah and Paige went above and beyond in helping Mum with the sale of her house. Complications around having another property for Mum to move into meant she was potentially going to be homeless. They did all they could to help during this stressful period. Would definitely recommend and use again!

Absolutely terrible service from the Crookes branch of Haybrook.

I had an offer accepted to buy a flat, which fell through due to issues in the chain.

They withheld information from me about there being a probate transaction in the chain and also failed to explain when there were issues that resulted from this. I found out three months on, via conveyancers after I had already paid out for searches, survey and other costs.

Phone calls were not returned and I was left to find out that my purchase had fallen through by an email from the solicitors again, with the contacts in the office suddenly unable to take phone calls. When I left a negative review on here to start with suddenly they were able to use the phone again, trying to get me to remove my honest opinion.

I had been told at the viewing that the vendor would move out to live with family if necessary to allow the transaction to go through, to then be told this wasn't feasible and now be told he didn't have family he could stay with - obviously, one of these statements is not accurate!

I have spent weeks going back and forth trying to get my complaint resolved with them, each time being presented with a different version of events, rather than just accepting things were badly handled and trying to do what they can to put it right.

I accept things go wrong with property transactions, but this review and rating are my considered opinion of how Haybrook in Crookes chose to handle this.

Had the misfortune to rent a house through this estate agency. Unfortunately of course if you want to rent a particular property you have no option but to go with the relevant agent.

Six weeks after the end of my tenancy and I'm still waiting for the return of my security deposit, or even a notice of any deductions that they think should be applied. Which tbh I'd be really annoyed about if they tried to do so as I did lots of small routine maintenance myself.

Numerous emails have gone unanswered, trying to get hold of someone on the phone is nigh on impossible. When I do get through I'm informed there's a 'bottleneck' and they're dealing with it.
10 months into the 12 month rental period they arranged a 'mid-term' inspection - 5pm on a Friday afternoon. I took the afternoon off work to ensure I'd be back (I work all round the north of England), then they cancelled (via text, not even a phone call) with less than 2 hours notice. No further communication to reschedule the visit. Totally unprofessional.

In between myself moving out and the tenancy officially ending someone entered the property and removed a bunch of keys. I was not warned that anyone would be visiting, despite being told I would be given 24 hours notice of any visit as required by law.

I've now raised a complaint with the Tenancy Deposit Scheme but still haven't heard anything from Haybrook.

EDIT: It's now been 9 weeks since the end of my tenancy and still no communication from Haybrook as to the return of my security deposit. The house I rented has been re-let and seems to have been occupied for a few weeks now.
The four week period Haybrook has to respond to a 'deposit allocation proposal' from the Tenancy Deposit has now passed, with once again no communication from Haybrook.

EDIT #2. Twelve weeks since the end of my tenancy and still no reply as to the returning of my deposit, and apparently Haybrooks have also failed to reply to the Tenancy Deposit Scheme regarding the matter. I'm beginning to think the company is in financial difficulties and trying to hold on to people's security deposits to help their cash flow.
I've also noted that they only respond to positive reviews, not negative ones. Wonder why that is??

Sent an enquiry about an apartment within minutes of it posting. Called that same evening, twice the following day, and again on the next day. They did not make a single attempt to get back to us. On the 4th call we were told that it was "fully booked" for viewings and we "did not get our details submitted in time". Absolute rubbish. They never asked for any details and we submitted numerous enquiries. I dread to think what'd happen if you had any issues with your letting. Avoid.

Extremely poor experience with no alternative but to seek legal advice and escalate to the property ombudsman; worst still is this agency has no regard for the unnecessary personal stress caused

Weeks can go by without a single reply from this management company. Don’t bother trying to call – it's impossible to get through. You'll find out that the people managing your property have left only through out-of-office replies. My tenants have repeatedly complained about unresolved issues, and jobs that the company charges for go unaddressed for months.

I made an official complaint based on a years worth of evidence - they care not.

The company routinely blames staff turnover but refuses to accept any liability for their failures. Rent is often late, and I have had to inform them myself. They take 10% of your earnings but do 0% of the work.

To make matters worse, they recently updated their terms, changing the notice period from four weeks to a staggering four months if you try to leave.

This is a disgusting company that prioritizes profit over service. There are many better rental management companies out there – do yourself a favour and read the recent reviews. The Directors should be ashamed of these reviews but clearly do not care. Avoid this company at all costs.

No replies to anything. Chased up 4 times. Advised to come into branch to arrange a viewing due to high demand. Why bother using rightmove if you are going to be ignored and then fobbed off. Now expected to drive into Sheffield branch. Poor, poor customer service

Shame there isn't an option for no stars. No communication or even worse the wrong information give time and time sgain. Calls unanswered, un returned, emails never replied too. Very unprofessional emails recieved. Cannot understand how such a big company can get away with such shocking service. Will never deal with them again. Been so stressful trying to sort anything out I feel sorry for tenants and landlords being made to look bad through haybrook poor service

First experiences can be very stressful, but with the Haybrook team, it was easier than I expected

Steven was our Man, alongwith Nicola and Sharon are a very nice and approachable team, with advice, quick response to both emails and phone calls. Thank you very much !

Absolutely terrible company. Echoing the reviews below, they never reply to emails. You can never get hold of them via the phone. They are meant to manage our property, but they don’t. We can never speak to them, as there is never any way to contact them.
They are completely inept and thoroughly disappointing. The only consistency they have is that they are consistently lax.
Please avoid this company at all costs. I wish we had

As a landlord, I need rapid and often pertinent updates and information from Haybrooks to deal with urgent issues that the Tenant raises (mainly because Haybrooks can't be contacted by the Tenant!).

Leaking roofs, fence security, electrical and other major issues are all being ignored by this clown outfit. Double charges for safety checks that have already been done, reluctant rent rises that have been ordered well in advance not being actioned, placement of Tenants without even letting me met them prior to the Tenancy Agreement being signed, NEVER ANSWERING THE PHONES OR RETURNING EMAILS!!!! Fully managed payments every month go to these clowns and i've witnessed absolutely NO competence at all so far....and before this I used Purplebricks!!! These lot are far, far worse believe me.
End of the day, this is MY property that they're supposed to be managing and potentially vulnerable Tenants they are supposed to be looking after!!

Do not let your property out with this company at any cost. They are horrendous through and through. An unprofessional money making mickey mouse company who do absolutely nothing for the huge amount of money they take from you every month.
Unprofessional to say the least in more ways than one. Manager - Sharon ringing up at 10.00pm on a Sunday evening to discuss a contract??? Thought this was perfectly acceptable conduct. Stated she had a spare minute so thought it appropriate to call our home. Office staff never answer phone calls despite message after message being left. I would rather leave my property empty than deal with this joke of a letting agent. Please folks take my advice and don't let your property out with these money sharks. They are rubbish in every which way possible.

I cannot recommend the service enough. Professional friendly and reliable. Bianca was fantastic and listened to all my concerns. I'll certainly be recommending your service and will use your business for any future needs.

We were treated with respect and honesty and everything explained to us by Georgia at Crystal Peaks branch very professional, thank you

Christina has gone above and beyond throughout the process of putting our house on the market.
We feel confident and reassured about selling our property thanks to Christina’s wealth of experience and attentiveness throughout this process. We would highly recommend Christina if you are looking to sell or buy a property in the future. Her knowledge of locations alongside her friendly, personable manner make her the ideal agent to support one through this journey.

We regularly get Haybrooks spam through our door re getting the house valued. We have contacted once via email, to which we received no response in 2023. We recently arranged a valuation for 29/2/24 with the Haybrooks office via phone, prepared the house and waited in and no one from the office showed up. If the communication is this bad at this stage I have no idea how they have any business beyond this. We have just received further Haybrooks spam re getting the house valued ironically today (13/3/24).

We approached haybrook to deal with the sale of our property as we had had a difficult experience with another agent.
Bianca arrived with the biggest smile and all our worries disappeared.
Bianica put us right as easy and explained all very experienced and professional.
We sold our property with in days and are dealing now with solicitors we are using haybrook solicitors. And Bianca and the team are on hand to help.
Once we have completed we will write up another review. But many thanks to Bianca and the team doing a great job.
Would highly recommended.