Haybrook Reviews 

Paul came to value our house. He was professional, knowledgeable and very friendly. He sent the relevant information the next morning as said. Would recommend to anyone.

We currently rent a property through Haybrooks. We gave notice to terminate tenancy and leased with Haybrook Sales team to assist landlord sale of property.
All agents were polite, respectful, helpful, gave good notice for any visits required and responded to any enquires swiftly

I asked for a valuation from 3 different estate agents, Haybrooks being one of them. The valuer arrived as agreed and informed me that she was very inexperienced but would take down details and take photos which she would pass to her senior, who would contact me.
Weeks later and no contact was made. I therefore marketed my property with Blundells and the property sold in less than 2 weeks.
I’m currently looking to purchase a property and have made several enquiries via Haybrooks, emailing a request to view. No contact has been made. I therefore decided to go into my local branch last week and spoke with a gentleman who took all my details and agreed to arrange for me to view 3 properties tomorrow. I have tried to contact him several times and have left messages requesting a call back but have not received a call back. I kept the day free to view the properties as I need to buy quickly but assume that the viewings are not taking place tomorrow. I have no problem if the person has been unable to arrange the viewings but at the very least I could have been informed. This has definitely put me off wanting to purchase through Haybrooks as if they are this uninterested before you buy, what will the service be like once you have placed a bid. If the motivation isn’t there before they have your business then it sure as hell won’t be there after

The communication from Haybrooks Chapeltown is dreadful. In Chapeltown, there is a small team with a manager Emma, and Michael, the assistant manager. Michael sold my house, which wasn't a brilliant experience as he made minimal effort to write an appealing writeup to sell my property. However, this isn't my main complaint. I have a property rental business and looking to expand my portfolio. I reached out to Michael via email a couple of months ago to discuss my plans but didn't receive a reply. I bumped into him in the local Tesco car park a few days later, and I mentioned the email, which he confirmed that he had received, and he suggested he would reply.
I waited a couple more weeks and sent an email reminder but no reply. Then two weeks later, I sent a third email using the same email trail to ensure I sent it to the correct email address. Again no reply! I called their office and got through to their triage phone service. No reply! Then I finally got to the office and complained about the lack of replies. The lady I spoke to was Emily, who seemed offended that I dared to complain and reluctantly had the manager call me back. I talked through my requirements with Emma and asked her to get Michael to call me back. No reply! Today I called the office again and spoke to Michael. He said that he hadn't replied because I was rude to Emily!
Furthermore, my requirements didn't match his role within the business. I assumed that my looking to acquire several properties from an assistant manager responsible for selling properties on behalf of Haybrooks was a good starting point. However, I was wrong. Emma did give some helpful advice and suggested that their rental management was poor as Hillsborough managed it. She referred me to one of their competitors who solely deals with rental management in Ecclesfield.

I’m confused, I’ve used PurpleBricks to sell my house who have posted it on Right Move and On The Market yet I’ve had cold calls from Haybrook only two days after asking me to sell with them. It went live midnight in the Thursday yet one call came two days later on the following Saturday and another from a different person on the Monday. The confusion is that I thought cold calling on mobile phones was something that took place 20 years ago! At least it’s probably around that time it last happened. No other estate agent does this, why does Haybrook? Bad form….. check you’re going with a reputable company before using Haybrook. Not recommended.

Paul Dickinson of Haybrooks came to give me a valuation on my sisters house who has sadly passed away. He was so lovely and I really did have so much confidence in what he had to say. He put me at ease as he was so nice to talk to and very knowledgeable about the housing market and all that it entails.

Our house on sale with a different estate agent but keep getting calls every 2 days from haybrook asking if we want to sell with them I have said not atm our house only been up a couple of weeks then this morning 11th sept I got a call say I had requested a valuation on our house from them I never did this getting silly now haybrook know when you go with an estate agents that you are tied in for 20 weeks and believe me im not happy about that too 20 weeks not good anyway haybrook stop calling me I will contact you if I need to stop touting for business

We are selling our first property so were very new to the whole process and quite nervous.
Bianca came to value the property and we instantly knew they were the right people to help us.
We liked their honest approach and the flexibility they offer to people that are selling the property through them. The house has been on the market for a week and it's already sold for higher than the guide price.
Good advice throughout the viewing and bidding process and always happy to help with any queries we had.
We plan to say in our next house for decades but if I were looking to buy or sell a property, they would be the first people we would go to.

Cold calling me constantly, I’ve had them try and ring 6 times within two days. We aren’t even selling with them, they are a nuisance trying everything to put you off selling with anyone else. I’ve blocked their number but I still get texts when blocked numbers call and it’s beyond annoying. Bottom of the barrel - avoid.

It was a pleasure meeting Biannca. We are very pleased and very happy with how professional Biannca was and how knowledgeable she is.
Biannca explained everything to us that we needed to know. We will be very happy to ask Biannca to put our property on the market for us when we are ready.

Super happy with the service received! Joanne and Katie were exceptional with assisting us with buying our home. Great speed, attendance and excellent communication between all parties . A***

Constant harrassment with letters. Could care less then that a house has sold nearby. Received constamt stream of letters. Two emails and an angry phone call and the letterd keep coming. Emma Belcher Branch manager of Haybrook stop sending harrassing letters.

Me and my husband rented a house using Sheffield lettings.
We had a great experience and great service, mainly with our case dealt Chloe, she is absolutely amazing, nothing is too much trouble for her and she was there to answer all the questions or concerns we had.Thank you Chloe!!! Thanks to Sharron and Tom as well.

On the other side I do think up to 10 days to organise the payment to our bank account after the tenant has paid straight away is too much wait for the rent collection option that we have gone.

Although I had some issues and slow responses initially on my account. Tom Aspinall quickly picked up my queries, responded timely and provided solutions and clarity. His customer focus is great and I hope he continues to work on my account.

Tom Aspinal, the Senior property manager has been exceptional in his communication, response times and actions. A superb assert to the company.

We rented a property through haybrooks and in the follow up to our moving out process Ryan Waughdealt with us brilliantly, he was always there to help with matters and answer questions we had. Communication was always great and everything was dealt with by Ryan quickly and professionally.

We would like to say thank you to him for making sure everything was dealt with for us.

We would also like to mention Zoe who did viewings with potential tenants at the property we were moving from.
She was very professional and put me at ease throughout.

conflicting information with regards to releasing bond payments.
waited for well over a calendar month for them to get in touch but never did and was apparently my fault for getting it wrong.

Katie you have been most helpful in facilitating the recovery of charges from our vacating tenants.
You have advised and assisted us in every step to a successful conclusion.
You are an asset to your company.
Thank you.

It was an amazing experience with this team. I would like to thank Ryan Waugh and Chloe for helping me throughout this journey..

Christina Clarke at Haybrooke Banner Cross gave fantastic service, when selling my house. It was a very busy market and Christina was totally committed all through, keeping me alerted with all developments. She did an excellent job with the advert, doing the write up and taking the photos herself. I would totally recommend her.