Haybrook Reviews 

Very unprofessional work. Estate agent came out to speak with us and was badmouthing a conveyancing solicitors we are looking into. Very unprofessional to do. Would not recommend.

Dan at the Chesterfield branch was excellent,he replied to messages and calls exactly when he said he would.He was very honest when supplying information, unusual in this day and age.

We found Haybrooks to be professional,friendly & COVID friendly, especially Hayley easy to speak to always responded quickly & a credit to Haybrooks. We will recommend to family.friends & our clients. Thankyou .

Well, where to start?!!!
Got In touch with the gleadless branch via their contact pages and via Rightmove/Zoopla. Heard nothing after a week, emailed again, heard nothing, rang up the branch, polite and respectful on the phone, spoke to Tom. Tom said he would relay the message for me to view the property. I heard nothing! I rang Gleadless again, spoke to another man, similar sort of plan, I'll relay your message, again, surprise surprise! Nothing.
I was very interested in this property, so contacted them again via contact form, finally after about 4-5weeks of chasing they phoned and left a voicemail, saying I could view the property. Within 15 minutes, I phoned them back only to be told they had just received an offer on it, unbelievable!!!.
Anyway, being the optimist that I am, I enquired about another property, communication was quite swift this time and an appointment was made for today at 12:30pm, I arrived 5 minutes early and stood outside in 0°c alongside another viewer, no sign of Hayley, paced up and down to keep warm, rang the phone number I had received a message on from haybrooks the previous day, number unknown. Wow! Rang the branch to be told I'd got through to the concierge, he would pass on the message urgently. The other viewer rang the agents to be told Hayley was inside, so he knocked on the door, no response. No-one rang back, Hayley didn't ring, I wondered if she'd been hurt, so I knocked hard on the door and looked through the letterbox, no response, I decided to give her until 12:50 and then I was going. At 12:50pm I left and went home. 45 minutes after my appointment, I got a phone call from the office saying Hayley would phone on her mobile, he asked me how I was, I said cold, he laughed. Hayley phoned, but the line was dreadful, she said she'd been inside until 12:50 when she had to leave due to further appointments. If this was true, why didn't she answer the door? Why didn't she ring her clients and how the hell did she get out of the door and I didn't see her?
I am a very patient and tolerant woman, but my goodness, this service has been absolutely shambolic from start to end.
Unprofessional and unapologetic.

I was supposed to get paid on the 17th of December 2020, until now I am still chasing the accounts team to make a payment to me. I've been told numerous of times I will receive a call from the accounts team by the end of the day but I am yet to receive a phone call. The time of the year where people need to get paid the most, I am really disappointed with the services. Unreliable and disappointing.

Many thanks to Megan extremely polite helpful young lady , my confidence in Haybrookes has been restored after dealing with Megan , customer care is everything thanks Megan .

Katie was always lovely to deal with and always helped when issues arose. Always responded promptly and professionally. Great team at haybrook!

No communication from Katie or landlord regarding problems that need sorting, two been electrical issues which can't solve ourselves and repairs that just get ignored not had cooker for third week and can't open windows no keys god help us if they where a fire. Call yourself a property manager never rent from haybrooks again.

I have had a pleasant experience so far with Haybrook. Very efficient in finding me new tenants when my previous tenants moved on to buy their first home. Megan is my main point of contact and she is always quick at responding and dealing with any queries efficiently.

Great friendly service from both Megan & Katie. The advice and support they offer is much appreciated :)

I recently had an issue with a property manager from Haart and contacted Katie. She immediately responded, and with an incredible level of professionalism and understanding, went on to resolve the issue. I cannot express in this small box how grateful I am for Katies involvement and the steps she took to help. She single handily changed the view I had of the entire company from one I would avoid at all costs, to one I would be more than happy to deal with again. If everyone in Haart could be even 10% as good as Katie, they'd be the only business in the game.

I have to say a huge thank you to Katie who is just amazing, the service and professionalism in the way she handled a very delicate situation was second to none. She was very helpful and sympathetic to the problem we had and dealt with it to an extremely high level. A credit to the company. All the girls who I have spoken to when they answered the telephone have all been very friendly and polite. An excellent letting agents.

Recently moved with haybrook Megan and Katie was great, they got my repairs sorted straight away and answered all my questions. Both really polite and helpful.

I have been renting from Haybrooks for 3 years, and throughout this time Katie and Megan have been a joy to deal with: responding promptly to enquiries, always friendly, helpful, keeping me informed of what was happening. Requests for (inevitable) repairs were dealt with in a timely manner. They are both true professionals and a credit to Haybrooks!

We had excellent service from Haybrooks when the sold our flat. We were kept up to date throughout the process of the sale.

I am a contractor that has recently joined the panel at Haybrook and I can safely say they are a pleasure to work for.
Katie and Meg are on the ball with communication to myself and tenants, therefore I always know that a tenant has been spoken to prior to my arrival which makes everything run much smoother !
Thanks guys !

Zoe at Haybrook, provided an amazing service. She was always at hand to offer advice and walk me through all the steps to rent my property. She had a very warm and friendly personality which I’m sure helped me to let the property after the first round of viewings. Thanks!

Megan has been incredibly helpful over the last few weeks, especially when my referencing which was causing a few issues. She quickly answered any questions or problems I had in a friendly and professional manner. Many thanks for all hard work and great customer service.

Megan and the team at Haybrook have been fantastic with my move. Really helpful and friendly making the process simple and stress free.