Had to chase multiple times where order was m - item eventually delivered with scratches. Can’t be bothered to do anything about it - it’s a lawnmower and will end up scratched but not a great introduction to the ‘buying a new quality lawnmower’ experience.

One week after placing our order for a new mower it had arrived and we were mowing our lawn. Our new mower replaced our old Hayter which was 40 years old and still working.

Good communication. Haven't been able to use the mower yet because of all the rain!!

I chose Hayter because my family have always used them but I was sadly very disappointed. I appreciate the quality isn't what it used to be because companies have to stay competitive but I've had an oil leak since purchasing it. There was the promise of a gift at purchase but despite jumping hoops completing registration/application forms it never arrived despite chasing it for months. Hayter refer me to a "third party" promotion company who in turn refer me back to Hayter's "claims department". Very poor customer service for a top end machine for which I paid £1000 .

Delivery time was efficient and courteous. What was unusual was the grass collector had small piece of dried grass and other marks in and on it, not what would expect to come from the factory. Mower is very good to use although only use once, prompted for review same day as delivery and followed by reminder. Reviewnig a mower after at least a month of use would be more beneficial to potential buyers. However I found it easy to use, not heavy to manoeuvre and does leave a nice stripe finish

Great customer service. Lovely lawnmower.

I purchased a Hayter Hawk 36 in April 2024, and it has been a massive disappointment. The design of the wiring at the folding joint is fatally flawed. My first unit arrived with damaged wiring; the replacement developed the exact same issue quickly: worn exposed wires at the hinge.

The Failure: while mowing recently, the motor died suddenly after I simply emptied the grass basket. No stress was applied to the cable at that moment, yet the machine became a brick.

The Support (or Lack Thereof): Hayter’s customer service is non-existent. They directed me to local dealers, but every single dealer I contacted refused to service electric mowers, stating they only handle petrol models. I followed up with Hayter 12 days ago to report this dead end, and they have ignored me ever since.

The Attempted Repair: left with an overgrown lawn and no professional support, I was forced to attempt a repair myself. I identified the frayed wires at the hinge and soldered them back together. Despite this, the mower remains dead, suggesting a deeper electronic failure or a secondary fault triggered by their poor wiring design.

When you buy this machine, you are paying a premium price for a disposable product. Once it breaks, the service network evaporates and you are on your own.

I have just replaced my well-used 1987 Hayter Harrier 48 (it was still cutting grass yesterday) with a new Hayter Harrier 48 VS BCC. The new mower is quieter, faster and safer and hopefully will be the last mower I buy. I am very pleased with the quality and performance.It was easy to buy from Hayter direct and good technical advice to help purchase from the team.

Very pleased with the product and the service provided

very easy website to navigate and understand what each product is etc

Website easy to use and prompt delivery.

Good products and delivery

Great little mower
Website easy to follow
Ordering and delivery quick and easy
And price point just right based on what the mower has to offer

The mower was easy to set up and is easy to use. It is fantastic for stripes and the clippings are really fine which is perfect for composing. The only downside is the garden centre who took delivery from Hayter did not deliver it locally, which meant I had to get into car and needed help. Had it been delivered to my door I would have givens 5 star rating.

Good quality mower cover and nice fit. Quick delivery.

Easy online ordering.
Delivery via local dealer was fast.
But Hayters closest dealer as listed on their website was no longer a dealer and this entailed a frustrating hour or so as they switched delivery to the next closest. Once done everything happened smoothly.

i has been said that harris lawnmowers are the best money can buy . i have be watching them on you tube and was very impressed. m a jennings

Assembled Lawnmower and charged battery but not used yet. However, I have an unresolved issue regarding the promotional gift. My claim was rejected online. I spent 15 minutes on the telephone explaining the problem and was assured that I was entitled to the free strimmer and the details would be passed to the team for correction. This morning I received an email stating that Customer Services couldn't deal with this matter and I needed to contact the third party claims team. This I did by email and received an acknowledgement and advised that I would get a response in 72 Hours. Having brought this matter to the attention of Customer Services I would have thought you could have resolved matters internally without the need for me to repeat the problem again.