Hazelton's Gift Baskets USA Reviews 

Update:
Hazelton diplomatically responds to my review, while in the background, their customer service is unwilling to admit that their service was problematic. I do feel sorry for the customer service people who need to work in a company like this. I'm asking the person who replied to this review to check order no HU51284769 and respond to my email. I hope they do. There's is still time to listen to your customer's feedback. It's not about the refund, it's about your approach to customer experience and the gifting industry.

Initial Message:
Stay away!

I have ordered 9 items as Thanksgiving gifts for our employees. They delivered substitutes without notifying me due to the high volume of orders. The substitutes were so bad aesthetically that I was embarrassed. The team sent me pictures of the baskets. The items looked so low in quality and had nothing to do with the well-presented basket Hazeltons advertised on their website.
When I complained to customer service, they kept repeating that I'm not entitled to a refund and kept quotting their policy: If we realize a product you've ordered is out of stock or unavailable, the item(s) will be substituted with a similar item(s) of EQUAL OR GREATER VALUE; doing so ensures that your order is still delivered in a timely manner. Please understand that the UTMOST CARE and ATTENTION is given to orders to ensure they are as similar as possible to the one placed, despite the adjustments made.
Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly fluctuating on an ongoing basis after product details and photos have been published on our website.
Due to the high volume of orders being processed, we are not always able to contact customers ahead of time to advise them about substitutions."

DON'T EXPECT THEM TO DELIVER WHAT YOU ORDERED. DON'T EXPECT A REFUND. THEY WON'T NOTIFY YOU BEFORE CHANGING THE ITEMS. WILL YOU TAKE THE RISK?

Our out of town friends recently got engaged and since we couldn't be there for the engagement party, we wanted to send a nice bottle of champagne & flowers! Well... the flowers arrived moldy and half dead. It was such a disappointment and honestly so embarrassing. Not only for us but for Hazelton's too. Their customer service was just like "oops, you should have done next day delivery & this wouldn't have happened". I selected the day that I wanted it delivered and it arrived almost a week later... You would think a company that delivers FLOWERS would have this dialed in a bit more. Total waste of money, and just grateful our friends are easy-going people because that was totally gross and disappointing. Never ordering again :)

**Edit: I also have now received confirmation that the Champagne in the basket was not the one that I selected (Veuve Cliquot substituted for a generic Cava... not even a champagne & no where near the same price point as Veuve..) so that's just great! Really well done, Hazelton's, being open and honest and having ethics is totally something business shouldn't do!

1) great options
2) super friendly to use site
3) great tracking/updates of delivery
4) most importantly receipent loved it!

I was initially concerned about the delivery timing, but everything worked out perfectly! The presentation was beautiful and the products, wonderful. It was a fabulous surprise for my 87 year old mother on her birthday. I’m so happy to have a great option for ordering gifts from Canada to be delivered to my family in the States.

I’m really disappointed with my recent order from Hazelton’s Gift Baskets. The gift basket arrived damaged, and the presentation looked extremely sloppy — nothing like what was advertised. On top of that, many of the snacks inside looked and tasted cheap, which completely defeated the purpose of sending a “premium” gift.
What frustrated me even more was the customer service I was told that if they don’t have certain items in stock, they simply replace them with whatever they choose without notifying the customer first. That’s a terrible policy, especially when you’re paying a high price and expecting quality and accuracy. Overall, the basket I received felt low-quality, poorly assembled, and not worth the money. I wouldn’t order from Hazelton’s again based on this experience. They don't refund kept apologizing but no resolution was offered they should be reported for scamming people and stealing money

I give 4 stars because you replaced fresh fruit with a non fresh fruit item, without any explanation, Other than that it was a fast delivery and the recipients were very happy!

The gift basket arrived two days later than promised, and every item within it was swapped out with inferior brands. Even the hexagonal cutting board was swapped out for a rectangular one. This was a bad experience, and I would avoid this company.

The package arrived early and the recipients were thrilled with all of the items!

The recipients loved everything about the gift: the way it was delivered, the way it was packages and the quality of the items. They were truly impressed.
They especially loved the wine, so thank you for honouring my request to upgrade the wine, you chose a delicious one.
As for me, the website was easy to use and the fact that I could pick my own individual items to make up the gift was just what I was after.
The delivery was also done as promised and I was kept well informed of the delivery progress.
I will definitely use you again.
With much gratitude, Ileana

Completely misleading on their website about delivery times. I paid an exorbitant fee for 2 day delivery. I spoke with customer service and they changed their story every time about their definition of 2 day delivery (item ordered on Friday and was delivered on a Wednesday). They wouldn’t reimburse for the ridiculous express fee. Way to trick your customers and alienate a potential future purchase.

My friend absolutely loved her basket Thank you

Great website, easy ordering, top notch product in a beautifully full basket. Fabulously reliable delivery!

I provided the company with pictures and video. No place to upload pictures here. This wine, fruit, and cheese basket was for my Aunt who turned 100 on Halloween. The basket did not arrive on the date specified. I asked for a refund of 117.00 minus the bottle of wine. They want me to pay for the basket the items came in and two packages of crackers. My aunt can't eat the basket. And I wonder about the crackers self life. All the fruit and cheese was bad. They only want to refund $42.00. The company says the wine was $35 (overpriced). My Aunt wasn't able to enjoy anything from this basket. This was very disappointing. The company only cared about keeping as much of my money as they could. They didn't even offer to send a replacement. I would give 0 stars if I could. See family response below:

This is from the recipient of the basket and they provided as follows:

Hi Patty
I was not sure if I should let you know but after talking to Bruce that you should know the package you sent to aunt Mary- the fruit became bad and cheese also doesn’t look like editable.
Maybe you should ask for refund or credit from where you ordered from
Thank you for your kindness and thoughtfulness.
Mary said thank you 🙏🏽

Hazeltons is a fraud! Package was never delivered directly to the recipient. Instead, package was left outdoors in front of an unknown door at Mercy Hospital- St. Louis. Both, the courier and Hazeltons refuse to take responsibility on this issue. Hazeltons also refuse to refund me. It's like stealing from their customers. Never buy at Hazeltons Gift Baskets!

Seems like a nice basket. It was received on time.
However, shipping prices seem a little steep.

Recipient enjoyed their gift.
Ordering was easy and delivery was on time.

First time I buy your product and I was really happy. It was a birthday gift and my daughter in law was so happy with it.

Wonderful gift. It was a bosses day gift and it brought my boss to tears. Even had team members reach out asking where I got it from so they could order their own for future events and gatherings!

Great service, fast delivery and delicious cookies!