Healthcare Solutions Reviews 

242
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Quick shipping, good tracking. Very good prices. I like that. Makes it easy for a person in rural Alberta to have access to health and well-being solutions, especially when looking after elderly paren... Toon meer

Beoordeeld met 5 van de 5 sterren

A good range of visible options, but only in the south side store. Even though the north side is more convenient the range is poor. So I only go to the south side store now. I found the staff very he... Toon meer

Beoordeeld met 1 van de 5 sterren

Poor customer service. I purchased a wheelchair and I wanted a new one from the box. They promised me they would order a new one. I went there 3 times after they called saying my order was in and it... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The staff was very helpful in finding the item that I was interested in purchasing and they explained how to make use of the item. I was very pleased with the service that I received.

Bedrijfsgegevens

  1. Gezondheid en medisch

Informatie afkomstig van verschillende externe bronnen

One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

242 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 92% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(242)

104 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I have been ordering from this company…

I have been ordering from this company for many years. Love the stockings. They are the best This company is quick in shipping and always arrives in perfect condition. Thank you.

21 juli 2025
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Hi Barbara, thank you for your kind words and for being a long-time customer. We’re so glad you love the stockings and have had a great experience with our shipping. We appreciate your support!

Beoordeeld met 1 van de 5 sterren

Trust in Efficacy of your products

The Venago DVT device does not work properly especially for the left leg. The battery is poor and I have to keep charging it. In the brochure it says it works for 12-14 hours but this is not the case. The DVT device cost me over $500 but it cannot be returned.
I also purchased pressure sore padded cushions for the elbows. Your customer service Rep is fantastic but the pads are of low quality material and cannot be returned. They cost me $68.
I am beginning to lose trust with your products and your policies.
I hope you shall take this in the right spirit.

21 juli 2025
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Hi Zooni, we’re very sorry to hear about your experience with these products. We understand how frustrating it can be when they don’t meet your expectations. We’d like to look into this further and see what we can do to help. Please reach out to our store manager directly so we can review your concerns together.

Beoordeeld met 5 van de 5 sterren

Helpful staff

Excellent customer service and very knowledgeable staff.

21 juli 2025
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Hi Suzette, thank you for your kind words!

Beoordeeld met 5 van de 5 sterren

Good experience as usually been coming…

Good experience as usually been coming there for last 20 yrs staff is always amazing to myself warm welcoming

19 juli 2025
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Hi Harjitpal, thank you for being a loyal customer for so many years. We’re happy to hear our staff continues to make you feel welcome and appreciated.

Beoordeeld met 5 van de 5 sterren

good delivery

good delivery
part missing from bottle holder for walker

18 juni 2025
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Thanks so much for the 5-star review! If you haven’t already, please give us a call at 780-434-3131 so we can help with the missing part from the bottle holder.

Beoordeeld met 5 van de 5 sterren

Your delivery was quick and all…

Your delivery was quick and all products were included in one package.

17 juni 2025
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Thanks, Anne! We're glad to hear your delivery arrived quickly and everything was packaged together. Let us know if there's anything else we can help with.

Beoordeeld met 5 van de 5 sterren

Issues with online order

There were issues with the online order that I had placed with Healthcare Solutions. Crystal kept me aware of the timeline of when I would eventually receive the items that I had ordered online and the delays at their end receiving the items. Communication, very important

17 juni 2025
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Thanks for your patience, Daina. We're glad Crystal kept you updated, and we're sorry for the delays. Let us know if you need anything else.

Beoordeeld met 3 van de 5 sterren

The wait for help in the store was…long

The wait for help in the store was extra long.

They young woman helping us knew that I’m buying compression socks fr my mother for the first time. She did not tell us that my mother can try them right in your store. She just told us that the socks r final sale. U hv a special spot for trying them on.

17 juni 2025
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Thanks for your feedback, Todzia. We're sorry the wait in store was longer than expected, and that the try-on option wasn’t clearly explained during your visit. For light compression socks (like the 15–20 mmHg ones), we typically go by shoe size, and many customers don’t need a fitting room. We really appreciate you taking the time to share this. It helps us do better next time.

Beoordeeld met 2 van de 5 sterren

Did not have the products I wanted

Did not have the products I wanted. Some times you do sometimes you don’t.

17 juni 2025
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Thank you for sharing this with us. We’re sorry we didn’t have what you needed this time. Our stock can vary, but we’ll keep working to have more of what you’re looking for when you visit. Let us know if there’s something specific you’d like us to check for next time.

Beoordeeld met 5 van de 5 sterren

New c-pap set up.

Darin Harvey set me up with a new c-pap. He was thorough in his instructions and explained everything clearly. He was receptive to answering questions. I had a very positive experience with him.

12 juni 2025
Review zonder uitnodiging
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Thank you for the wonderful review, Linda!

Beoordeeld met 1 van de 5 sterren

I've been a customer for two years

I've been a customer for two years. I've oreder the sames supplies twice a month for my mom. I live in a different city so ordering is over the phone. When ordering I alway ask if the product is instock. And if not order and equivalent product. The last six months service has deteriorated to the point where I'm changing my supplier. I've been told the product is instock when its not, only to find out by checking on the order why it hasn't been delivered. A couple of times I've been told that their other store has the product and they will have the product transfered and ship everything together. When I see the delivered email I'm thinking everything has shipped, you would think. It turns out they only shipped from their store. When I see a second email two weeks later for delivery for the same order I find out the truth. My mom needs her supplies on a timely matter. She is at a state where she not tell me when things dont show up. The care faclity is keeping my informed as much a possible as to mom's supplies from this company. If this company did what it said it was going to do than there would be no issue. Unfortunately for me this company can no longer do this.

16 juni 2025
Review zonder uitnodiging
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Hi William - We’re really sorry to hear about your recent experience. We’re actively working on improving our stock information and appreciate you pointing out where we’ve fallen short. Thank you for your honest feedback.

Beoordeeld met 3 van de 5 sterren

so many visit uncalled for

I did not like being called in and making 3 visits to have to pay and get a refund each time.
The system may work different but it should be easy and i should only have to make 1 visit.

22 mei 2025
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Thanks for your feedback, Juliane. We're really sorry for the inconvenience and the extra trips you had to make. This definitely isn’t typical of how the process should go, and we understand how frustrating it is when things feel more complicated than they should be. We’ll be reviewing this to help prevent it from happening again. Thank you for bringing it to our attention.

Beoordeeld met 4 van de 5 sterren

I am still waiting for the assist a…

I am still waiting for the assist a tray that was included with our lift chair. So the 4 was a bit optimistic but the lift chair itself is amazing. I hope to see the tray table soon as my husband really needs it

21 mei 2025
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Hi Deborah, thank you for your feedback. We're so glad to hear the lift chair is working well for your husband. We completely understand the frustration with the delay, unfortunately, we’re still waiting for the tray to come in. We really appreciate your patience and will get it to you as soon as it arrives. Thanks again for bearing with us.

Beoordeeld met 1 van de 5 sterren

All is good

All is good
I think the bracelet is fine and your people were great

21 mei 2025
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Hi Lester, thanks for the kind words! Was there anything we could have done better? Let us know, we’re happy to help.

Beoordeeld met 5 van de 5 sterren

I had no problems

I had no problems. You had exactly what my mother needed and you delivered it quickly and without any issues. Thank you.

20 mei 2025
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Hi Joy, thank you for the great feedback! We're so glad we had what your mother needed and could get it to you quickly and smoothly.

Beoordeeld met 4 van de 5 sterren
Logo Healthcare Solutions

Antwoord van Healthcare Solutions

Thanks, Frances! We really appreciate that, and we think our team is pretty awesome too! Thanks for taking the time to share.

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