Health Genom Reviews 

Antwoord van Health Genom

7 jul 2026

Hello Natalia,

Thank you for sharing your feedback. We're sorry to hear about the difficulties you've experienced and understand how concerning this situation must be.

We'd like to clarify that the Terms of Subscription, which are presented and accepted during the registration process, include full information about the recurring payment policy. If a subscription is not cancelled before the renewal date, the next charge is processed according to the accepted Subscription Terms.

That said, we want to help review your specific case. Our Customer Experience team has already reached out to you by email to investigate the situation and assist you further. Please keep in touch with us there, including checking your spam or junk folder if you haven't seen our message yet, so we can continue working with you toward a resolution.💚

- Health Genom Team

Antwoord van Health Genom

21 jun 2026

Ciao Anna,

Grazie per aver condiviso la tua esperienza. Ci dispiace sapere delle difficoltà che hai riscontrato nel tentativo di annullare il tuo abbonamento.

Ci scusiamo sinceramente per la frustrazione e il disagio causati da questa situazione. Il nostro obiettivo è sempre quello di rendere la procedura di cancellazione il più chiara e semplice possibile.

Il nostro team ti ha già contattata e ha cercato di assisterti nella risoluzione della richiesta. Ti chiediamo gentilmente di controllare la tua casella e-mail, inclusa la cartella spam o posta indesiderata, poiché il nostro messaggio potrebbe essere stato filtrato lì. Ti saremmo grati se potessi continuare a comunicare con noi via e-mail, così da poterci assicurare che la questione venga gestita correttamente. 💚

- Health Genom Team

Antwoord van Health Genom

Geüpdatet op 28 mei 2026

Buongiorno,

grazie per aver condiviso il suo feedback. Ci dispiace sapere che la sua esperienza abbia causato frustrazione e preoccupazione.

Desideriamo chiarire che tutte le informazioni relative ai servizi selezionati, ai prezzi, alle condizioni di fatturazione e ai rinnovi vengono mostrate durante il processo di pagamento prima della conferma dell’acquisto. Eventuali servizi aggiuntivi o upgrade possono essere attivati solo dopo essere stati selezionati durante la registrazione, e gli abbonamenti ricorrenti si rinnovano automaticamente salvo cancellazione preventiva, come indicato durante il processo di acquisto e nei Termini di Servizio accettati al momento della registrazione.

Il nostro team di Assistenza Clienti ti ha contattato direttamente per esaminare il tuo caso e aiutarti a risolvere la situazione. Controlla la tua casella di posta elettronica (inclusa la cartella spam) per trovare il nostro messaggio.

Vogliamo assicurarci che tutto venga gestito correttamente e siamo qui per aiutarti.

- HealthGenom Team

Antwoord van Health Genom

7 mei 2026

Hello Katarina,

We’re sorry to hear about your experience and understand how concerning unexpected charges can feel.

We’d like to clarify that charges can only be processed after a user completes registration, selects a plan, and enters payment details. No payments are made without this confirmation step. That said, we take your concern seriously and would like to review what may have happened in your case.

It’s also worth noting that HealthGenom is a web-based service, meaning there’s no separate app to download. Access is provided through your online account, and a registration confirmation email with login details is sent upon signup.

Since we’re unable to identify your account based on this review, we kindly ask you to reach out to our support team directly at feedback@healthgenom.com. Please include any details that might help us locate your account (such as the email address used), and we’ll investigate this thoroughly.

- HealthGenom Team

Antwoord van Health Genom

13 apr 2026

Hello,

Thank you for sharing your feedback. We’re really sorry to hear how upsetting this experience has been and understand your concerns.

We can see that you’ve already been in contact with our support team regarding this matter. Please note that information about our subscription terms, including pricing, renewal conditions, and refund policy, is presented during the registration process before confirming the purchase.

That said, we will review your case once again to ensure everything has been handled correctly and transparently, and a member of our Customer Experience team will reach out to you directly with an update.

We appreciate you bringing this to our attention and giving us the opportunity to take another look.

- HealthGenom Team

Antwoord van Health Genom

Geüpdatet op 10 apr 2026

Hallo,

vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihr Eindruck so ausgefallen ist, und wir schätzen es, dass Sie sich die Zeit genommen haben, uns darauf aufmerksam zu machen.

Wir möchten klarstellen, dass alle Abonnementdetails sowie die Verlängerungsbedingungen während des Registrierungsprozesses vor der Zahlung angezeigt werden. Unsere Abonnements verlängern sich automatisch, sofern sie nicht vorher gekündigt werden, wie bei der Anmeldung und in den akzeptierten Nutzungsbedingungen beschrieben. Dennoch verstehen wir, dass dies möglicherweise unklar gewirkt hat, und möchten Ihren Fall gerne genauer prüfen.

Wir haben Sie bereits kontaktiert und um zusätzliche Informationen gebeten, um Ihr Konto zu finden und Ihren Fall gründlich zu prüfen. Wir möchten Ihnen wirklich helfen und die Situation für Sie klären, können aber ohne diese Details nicht weiter ermitteln.

Um die Angelegenheit voranzutreiben, kontaktieren Sie uns bitte direkt unter feedback@healthgenom.com. Geben Sie dabei bitte an, dass Sie von Trustpilot auf uns aufmerksam geworden sind.

Wir helfen Ihnen gerne weiter und kümmern uns umgehend um Ihr Anliegen, sobald wir die notwendigen Informationen haben.

- HealthGenom Team

Antwoord van Health Genom

16 mrt 2026

Bonjour,

Merci d’avoir pris le temps de partager votre expérience. Nous sommes désolés d’apprendre que votre expérience vous a laissé une impression négative et nous apprécions que vous ayez expliqué les points qui vous ont posé problème.

Notre service ne peut pas effectuer de prélèvements sans confirmation lors de l’inscription. Les paiements ne peuvent être traités qu’après avoir complété l’inscription, sélectionné un plan et saisi les informations de paiement. Le renouvellement automatique des abonnements est également indiqué pendant l’inscription et dans les Conditions d’utilisation acceptées lors de la création du compte. Cela dit, nous comprenons que des prélèvements inattendus puissent susciter des inquiétudes et nous aimerions examiner votre situation plus en détail.

La résiliation est normalement disponible directement depuis les paramètres de votre compte, et notre équipe d’assistance peut toujours vous aider si vous rencontrez des difficultés. Concernant les messages que vous mentionnez, ils ont pour objectif de fournir des informations liées au programme, mais nous prenons bien en compte votre retour.

Veuillez répondre à la demande d’informations envoyée via Trustpilot ou nous contacter directement à feedback@healthgenom.com
afin que nous puissions retrouver votre compte et vous aider davantage.

- HealthGenom Team

Antwoord van Health Genom

16 mrt 2026

Hello Kimberly,

Thank you for sharing your feedback. We’re sorry to hear that the experience did not meet your expectations and we appreciate you taking the time to describe the concerns you encountered.

Our programs are designed by professional nutrition specialists and are personalized based on the information provided during registration. We understand that individual dietary need, such as lactose intolerance, are very important, and we’d like to review your case to better understand why the plan may not have reflected your preferences as expected.

Regarding the charges, payments can only be processed after completing the signup process, selecting a plan, and entering payment details. Our plans renew automatically unless cancelled beforehand, as explained during registration and outlined in the Terms of Service accepted during signup. Still, the situation you describe doesn’t sound right, and we would be glad to look into it more closely.

Please reply to the Trustpilot information request, so we can locate your account and assist you further.

- HealthGenom Team

Antwoord van Health Genom

10 mrt 2026

Hello Jose,

Thank you for sharing your experience with us. Please note that no charges occur without authorization. Payments can only be processed after confirming a plan and providing payment details, so we’d like to review your case and ensure everything is handled correctly.

Please reply to the Trustpilot information request or contact feedback@healthgenom.com so we can locate your account.

Antwoord van Health Genom

10 mrt 2026

Hello Rita,

Thank you for sharing your experience with us. Please note that cancellation is always available directly from your account settings. If you experience any difficulty, our team can assist or process it for you. Our plans renew automatically unless cancelled beforehand, as explained during registration and in the Terms of Service accepted during signup. Still, we’d like to review your case and make sure everything is clear.

Please reply to the Trustpilot information request or contact feedback@healthgenom.com so we can locate your account and assist with your issue.

Antwoord van Health Genom

23 feb 2026

Hello,

Thank you for sharing your experience. We’re sorry to hear that the program didn’t meet your expectations and that the language and food options felt unsuitable for you.

Our plans are personalized based on the information provided during signup. We appreciate your feedback regarding product availability in your country, as this helps us improve clarity for future users.

Regarding the subscription, our plans renew automatically unless cancelled beforehand, as outlined during registration and in the Terms of Service accepted at signup. Cancellation can be completed directly through the account settings. That said, we’d like to review your case carefully to understand what happened with the cancellation and the recent charge.

Please reply to the Trustpilot information request or contact us at feedback@healthgenom.com with the email address linked to your account so we can locate it and review everything properly.

- Health Genom Team

Antwoord van Health Genom

23 feb 2026

Hello,

We’re really sorry to read how frustrated and upset you feel.

Subscriptions can only be activated after completing the signup process and confirming a selected plan with payment details. They also renew automatically unless cancelled in advance, as explained during registration. Cancellation is available directly through the account settings, and our support team can assist if there are any difficulties.

Regarding your concern about AI responses, automated messages are sometimes used to confirm receipt or provide basic information, but any case that requires individual attention is reviewed by a human agent. It’s never our intention to leave a customer without proper support.

We take statements about complaints to authorities seriously and would genuinely like the opportunity to review your case in detail to understand what happened and clarify the situation.

Please reply to the Trustpilot information request or contact us at feedback@healthgenom.com with the email address linked to your account so we can locate it and assist you further.

- Health Genom Team

Antwoord van Health Genom

23 feb 2026

Hello,

Thank you for sharing your feedback.
If you have received written confirmation of your cancellation, a new charge attempt would certainly need to be reviewed carefully. Subscriptions renew automatically unless cancelled beforehand, but once a cancellation is successfully processed, no further renewals should occur for the following billing cycle.

We’d really like to look into your account to understand what happened and check the status of your subscription and any payment attempts. That will allow us to clarify everything properly.

Please reply to the Trustpilot information request or contact us at feedback@healthgenom.com with the email address linked to your account so our team can review the details and assist you further.

- Health Genom Team

Antwoord van Health Genom

23 feb 2026

Ciao,

Ci dispiace leggere che questa sia stata la tua impressione.

Desideriamo chiarire che il nostro servizio funziona tramite abbonamento e che qualsiasi pagamento può essere effettuato solo dopo aver completato la registrazione, scelto un piano e inserito i dati di pagamento. Tutte le informazioni su prezzi e rinnovo automatico vengono mostrate durante l’iscrizione e confermate prima di finalizzare l’acquisto.

Gli abbonamenti si rinnovano automaticamente se non vengono annullati in anticipo, come indicato nei Termini di Servizio accettati al momento della registrazione. Il nostro obiettivo è garantire trasparenza sul funzionamento del servizio, così che ogni utente possa fare una scelta consapevole.

- Health Genom Team

Antwoord van Health Genom

29 jan 2026

Violeta,

we’re sorry to read about your experience. We take concerns about billing and subscription management seriously and would like to review your account to verify the subscription status and charges in question.

Please reply via Trustpilot with the email address used to register or your user ID, or contact us at feedback@healthgenom.com so we can locate your account and follow up appropriately.

– Health Genom team

Antwoord van Health Genom

29 jan 2026

Hello,

we’re sorry to read this. Subscription cancellation is available through the account, and we’d like to review your case to make sure everything is handled correctly.

Please reply via Trustpilot with your registered email or user ID, or email feedback@healthgenom.com so we can locate your account and assist you directly.

– Health Genom team

Antwoord van Health Genom

29 jan 2026

Hello,

we’re sorry to hear about this experience. If a subscription was cancelled and charges continued, that needs to be reviewed at the account level so we can confirm the status and what was processed.

Regarding the recipes, thank you for the feedback. We’ll pass this on to the team fopr future improvements.

Please reply via Trustpilot with the email address used to register or your user ID, or contact us at feedback@healthgenom.com so we can locate your account and follow up with an update.

– Health Genom team

Antwoord van Health Genom

30 dec 2025

Jani,

We’re sorry to hear about your experience and the trouble accessing your account. We want to look into this right away and make sure your subscription is properly handled.

During the holiday period when customer support inquiries volumes are higher and response times are longer, our customer service messages may include trained AI replies for common service or account questions, but any case like yours must be handled by a real person to ensure it’s resolved correctly.

Please share your registered email or user ID through the Trustpilot internal information form or contact feedback@healthgenom.com, so we can locate your account and assist you directly.

– Health Genom team

Antwoord van Health Genom

29 dec 2025

Ann,

We’re really sorry to hear about this situation. If cancellation confirmation was received but charges still continued, that shouldn’t have happened. We’d like to review your account to verify what went wrong and ensure no further payments occur.

Please share your registered email address or user ID via the internal Trustpilot form or directly at feedback@healthgenom.com, so we can look into this and correct it.

– Health Genom team

Antwoord van Health Genom

25 dec 2025

Kerry,

We’re very sorry to hear about your experience and completely understand your frustration. The program is designed to follow the preferences selected during registration, so if your dietary restrictions weren’t reflected correctly, that’s something we’d like to review. Also, we’d like to check why the cancellation didn't take effect and ensure no further charges occur.

Please share your registered email address or user ID via the internal Trustpilot form or contact feedback@healthgenom.com so we can verify your account and resolve this as soon as possible.

– Health Genom team