Hello I have no subscription and I have debits for 6 usd every month. Now I created an account to see if I can have more info or contact with the company, and I think I click for another subscri... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Non abbonatevi. Vi ritroverete dei servizi non richiesti,e neanche mai visualizzati,per i quali passeranno mesi con relativi addebiti prima di capire quale sia il motivo del pagamento ricorrente.... Toon meer
Bedrijf heeft geantwoord
Ho cercato varie volte di cancellare l'abbonamento ma senza risultato. Chiedo di volermi comunicare come fare altrimenti dovrò rivolgermi a chi di dovere. Per favore inviatemi i dati necessari alla... Toon meer
Bedrijf heeft geantwoord
Encore une appli qui vous propose de tester gratuitement ses services puis vous fait payer un un abonnement - aide sans support ni suivi - et qui ensuite ne vous communique aucune information sur l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Health Genom is a leading wellness platform offering personalized health solutions through its family of specialized brands, including Youth Genom and others. Designed to address diverse lifestyle and wellness needs, Health Genom combines expert guidance with tailored plans to empower individuals on their journey to better health.
Contactgegevens
Verenigde Staten
- feedback@healthgenom.com
- healthgenom.com
1,2
Zeer slecht
158 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very misleading
Very misleading. Tried several times to cancel, but to no avail. This is stealing my money. I'm very unhappy - I want no more payments going to this company. I never signed up for these amounts going and the website does not have any options to cancel your subscription. When asked to log in, it is not possible. When trying to change your password, it does not recognise you, and no reset details are sent to my email registered for this. It is very cunning to have money going out, without being able to cancel directly.
4 september 2025
Review zonder uitnodiging
Antwoord van Health Genom
Zenobia,
Thank you for your feedback. The issues you described are very concerning and require a closer look. We'd appreciate if you shared your account details so we can look into it and make sure it’s resolved as soon as possible.
We’ve asked for more information through Trustpilot to help us locate your account. If the request doesn’t reach you, please email us at feedback@healthgenom.com so we can follow up.
- Health Genom team
I have been trying to cancel my…
I have been trying to cancel my subscription. I just lost my job and can't afford the money coming out of my checking account. I have had 2 charges that I see on our bank statement that I don't know what they are for. One for $66.00 and one for $29.95. I haven't used the app and don't know what they are for. I can't seem to talk to anyone or cancel it. Terrible company!!!
3 september 2025
Review zonder uitnodiging
Antwoord van Health Genom
Janet,
Thank you for sharing your review. We’re so very sorry to hear about your situation. We want to make sure your account and charges are reviewed and handled properly.
We’ve sent you an account information request through Trustpilot to help us identify you on our system. If you don’t see it, please contact us directly at feedback@healthgenom.com so we can follow up with you.
- Health Genom team
impossible to cancel the subscription!
Very difficult to cancel the subscription! No clear instructions with screenshots available, no details on which page to look for the necessary section
3 september 2025
Review zonder uitnodiging
Antwoord van Health Genom
Olga,
Thank you for your review. We’re sorry to hear you had trouble canceling your subscription. Cancellation should always be possible, and we’d like to check your case directly to confirm everything is handled correctly.
We’ve requested your details through Trustpilot to help us identify your account. If you don’t see it, please contact us at feedback@healthgenom.com so we can follow up with you.
- Health Genom team
I was very disappointed
I was very disappointed in this company. They don't tell you it's going to cost way more. You sign up then there is the added cost of groceries list, coaches, etc. I emailed to cancel right away but was told to go through the app and a bunch of exit questions that are not even in your own words. SO MISLEADING.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Health Genom
Lourdes,
Thank you for sharing your review. We’re sorry to hear about your disappointment with our service. The base program is designed to work on its own, while additional add-ons are offered for those who want more support. That said, we’d really like to take a closer look at your case to see what went wrong and what can we do to correct the situation.
We’ve sent you a request through Trustpilot to help us locate your account. If you don’t see it, please reach out to us directly at feedback@healthgenom.com so we can follow up with you.
- Health Genom team
A total scam
A total scam. They claim under their Service Subscription Rules to charge a monthly payment of $USD66.00 when they are charging me weekly. Again they say it is simple to cancel - don’t believe it! There is no visible clear ‘Cancel subscription’ icon or anything. You simply have to spend hours trying to figure out how to get your money back or writing emails trying to communicate with someone!!! I will be reporting this scam organisation to the relevant digital authorities in Europe and Australia.
UPDATE
When contacting feedback via email - don’t expect a person, it’s AI. Be very careful when selecting a button - your card is instantaneously charged without any prior information of what you are enquiring about. In my case I was trying to find a way to Cancel by following their vague instructions and was charged! When I tried emailed my further complaint, I was told that as I had recently used their service, I wasn’t unhappy with it and it is faultless. All lies generated by AI. I’ve lost a lot of money for me - never again will I touch anything from the US. Don’t expect a refund at all!
25 augustus 2025
Review zonder uitnodiging
Antwoord van Health Genom
Evelyne,
Thank you for your review. We’re sorry to hear about the concerns you’ve had with billing and communication. That’s not the experience we want for our customers, and we’d like to review your case directly to understand what happened and address it properly.
We’ve sent you a request via Trustpilot to help us locate your account. If you don’t see it, please contact us at feedback@healthgenom.com so we can follow up with you.
Update: Regarding your recent edit, we can confirm that emails sent to feedback@healthgenom.com are handled by our team, not by AI. We have also checked and were unable to locate any email from you in our inbox. Please provide your email address through the Trustpilot details request so that we can reach out to you directly.
– Health Genom team
This company has no integrity
As far as I'm concerned the company are thieves. I joined the basic program because I wanted to see if it worked. Absolutely everything after that is a additional purchase. They only give you one recipe at a time or should I say for the day in the basic program. I emailed them within minutes of signing up and ask for a refund because this is not the program for me. Guess I didn't read the fine print Because unless they're program is faulty you don't get a refund. Plus I think they're out of the USA I should have known better I should have Googled them first. It's on me because they don't have a conscience. My husband and I are both on Social Security with no retirement but apparently they need the money more than we do. Shame on me for being so foolish. Shame on them for having no integrity and being thieves.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Health Genom
Sam,
Thank you for taking the time to share your experience. We’re sorry to hear the program did not meet your expectations. We’d like to review your case directly to understand what happened and make sure it is addressed properly.
We’ve sent you an information request through Trustpilot to help us locate your account. If you don’t see it, please contact us at feedback@healthgenom.com so we can follow up with you.
– Health Genom team
Fraudulent billing
Fraudulent billing, I have cancelled my subscription via the app but am still being charged. The app has no contact details so it is hard to contact the company direct. Incredibly complex diet, don’t bother.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Health Genom
Michelle,
We’re sorry to hear you’re having trouble with the cancellation process. We’d like to make sure this is resolved for you as soon as possible.
To do that, we’ve sent you an information request via Trustpilot so we can locate your account on our system. If the request isn’t visible, please feel free to reach out to us directly at feedback@healthgenom.com, and we’ll do our best to assist you.
– Health Genom team
SCAM that should be illegal
They lure you into an affordable program. If you want to cancel, it is impossible on their website. I sent a video proof to their customer "service" to cancel my account, which they ignored!! (Implying I am tooo stupid to cancel when I sent the video proof of their dark UX/UI. Instead they sent a link where I cannot even log in. This behavior is a violation of EU law and may also constitute an unfair commercial practice under Directive 2005/29/EC. I am filing a complaint today. This is SCAM.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Health Genom
Barbara,
Thank you for taking the time to share your concerns. We’re sorry to hear about the difficulties you’ve faced when trying to cancel your plan. We take situations like this very seriously and would like to review the details to provide a clear resolution.
We’ve sent you an information request via Trustpilot so we can verify your account and assist further. If you don’t see our request, please contact us directly at feedback@healthgenom.com, and we’ll be glad to follow up promptly.
– Health Genom team
frauda
Nothing was prezented about the program in the first comercials.
They don't santa to return payment, as they Say in the presentation, in 30 days. They blocked me, I can not access the program.
I will have to address the European forums for this fraud case
6 augustus 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Carmen. We’re genuinely sorry to hear about your experience and apologize for any frustration this may have caused. Our website a brief description of the program so each customer could learn more about the program we provide and we regret that this information wasn't clear before making a purchase.
To clarify, our 30-day refund policy has specific conditions that need to be met, including logging in and following the program for at least 10 consecutive days within the first 30 days. Unfortunately, it seems these conditions weren’t met in your case, and we apologize if this caused any confusion.
If you’d like assistance with access to your profile or any other issues, we’re more than happy to help. Please feel free to reach out to us at hello@healthgenom.com, we’ll prioritize resolving this for you.
Can i do 0 starts
Can i do 0 starts? Terrible. This is NOT an app, though they advertise it as such. The web- based is not easy to use. Cancelling the account is not easy, they keep trying to charge me after I have cancelled. SCAM.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Melissa. We’re genuinely sorry to hear about your experience and apologize for any frustration this may have caused.
To clarify, we currently operate through a web-based app that’s optimized for all devices, so there’s no need to download anything. That said, we understand how important convenience is, and we’re always working on ways to improve.
If your subscription was fully canceled, you should not be charged again. Please check whether it was paused instead of fully canceled, as a paused subscription automatically resumes after 30 days.
If you’d like assistance with cancellation or any other issues, we’re more than happy to help. Please feel free to reach out to us at hello@healthgenom.com, we’ll prioritize resolving this for you.
❌ Fraudulent and abusive billing
❌ Fraudulent and abusive billing – Beware!
I repeatedly tried to cancel my subscription, but the app has no “Delete” button as they claim. I sent multiple emails — they just reply with useless instructions.
What’s worse — this account was created for my minor son, and they continue to charge money from my card without consent.
I blocked my card and filed a complaint.
Do NOT trust HealthGenom. Their cancellation process is deceptive and possibly illegal.
3 augustus 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Parvin. We’re truly sorry to hear that you feel this way, and we apologize for the frustration you’ve experienced. We regret that you didn't manage to cancel the subscription after providing the instruction.
We do offer a clear and simple way to cancel your subscription, either through your account settings or by reaching out to our support team. If you faced any difficulties, we sincerely apologize for that and are continuously working to improve the user experience.
To help us investigate further and assist you properly, we kindly ask that you to reach out to us directly at hello@healthgenom.com , we will prioritize your case and do everything we can to resolve any concerns.
Decent Start
I followed the plan for two weeks. Some parts were useful but others were hard to follow. I think it works better for people with more free time.
24 juli 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Bella,
Thank you for leaving your review and sharing some of your personal experience! We are very happy to know that you found some parts of the plan useful, and we completely understand that certain elements can be challenging, especially with limited free time.
We truly appreciate your feedback, as it helps us explore ways to make the program more flexible and accessible for different schedules. Remember, in case you need help or support you can always contact us directly to hello@healthgenom.com and we will be more than happy to help you. :)
Nice experience with it
I used to feel tired all the time. After using Health Genom I now feel active and fresh. The advice they give really works and is easy to follow.
22 juli 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Raelyn,
We truly appreciate your feedback and are so pleased to hear that following our program brings you better feeling in your body! 💚
If you ever require help or guidance, please contact us directly at hello@healthgenom.com. We're here to support you every step of the way.
yet again a difficult to navigate…
yet again a difficult to navigate app/website.
The meal plans were not realistic for my budget and for what is available where I live and the price is outrageous for just meal planning. It took me weeks to figure out how to cancel my subscription.
30 juli 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Nissa,
Thank you for sharing your feedback, and we’re truly sorry to hear about your frustration with the app and the meal plans. We understand how important it is for meal planning to be both affordable and accessible, and we regret that it didn’t meet your needs in terms of budget or availability.
We also apologize for the difficulty you experienced in canceling your subscription. Our goal is to make the process as easy and clear as possible, and we truly regret that this wasn’t your experience.
If you continue to face any issues or need further assistance with your account, please don’t hesitate to reach out to our support team at hello@healthgenom.com, and we’ll be happy to help.
Thank you again for your feedback, and we appreciate your patience as we continue to improve our service.
This is an awful service I subscribed…
This is an awful service I subscribed on a trial basis and is almost impossible to to cancel. I have been trying to cancel this for 3 months now and they still take money out of my account. AVOID!!!
27 juli 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Diana,
Thank you for your feedback, and we’re truly sorry to hear about the difficulties you’ve had with canceling your subscription. We understand how frustrating it can be when things don’t go as planned, especially when you’ve been trying for months.
Please be assured that you can cancel your subscription anytime via your personal account settings. We apologize if this process hasn’t been clear, and we’re committed to improving it for all our users. If you’re still having trouble, please don’t hesitate to contact our support team at hello@healthgenom.com, and we’ll help resolve this situation for you.
We appreciate your patience and apologize for the inconvenience caused.
Mai ricevuto nessun programma ,truffa
Mai ricevuto nessun programma , nessuna email , e continuano ad addebitarmi abbonamenti premium, nonostante abbia scritto :
In caso di necessità, l'Utente può contattare HealthGenom.com tramite e-mail hello@ non c'è alcuna risposta e nessuna procedura per interrompere un abbonamento senza avere nemmeno i l servizio.
25 juli 2025
Review zonder uitnodiging
Antwoord van Health Genom
Ciao Niki,
Grazie per il tuo feedback, e ci dispiace sentire della tua esperienza negativa. Comprendiamo completamente la tua frustrazione riguardo all’addebito dei servizi premium e alla mancanza di comunicazione.
Ci scusiamo sinceramente se non hai ricevuto il programma o le informazioni necessarie. Controlla anche la tua posta elettronica, dove, dopo la registrazione iniziale, troverai l'email di conferma con le informazioni di accesso e acquisto. La cancellazione dell'abbonamento può essere gestita direttamente dal tuo account, e se hai incontrato difficoltà, ti invitiamo a contattarci direttamente via hello@healthgenom.com. Siamo qui per risolvere questo problema il prima possibile.
Ancora una volta, ci scusiamo per gli inconvenienti e speriamo di poter migliorare la tua esperienza con noi.
I signed up for a free trial and then….
I signed up for a free trial and then noticed another charge on my credit card.
I immediately reached out to the customer support as basically was told that I checked and understood the terms. I didn’t even have the app nor used it and was told that I successfully used it.
Wrong…. DONT EVEN THINK ABOUT. They tell you how to cancel thru a link they send you and you must record your weight before you get to the page to cancel the subscription and then tell you you you’ve used the app.
No Customer Service and the take your money and run.
22 juli 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Lisa,
Thank you for your feedback, and we’re genuinely sorry to hear about the frustration you’ve experienced. We understand how frustrating it can be when the process doesn’t go as expected, and we sincerely apologize for any confusion regarding your subscription and charges.
To clarify, we offer only trial which is discounted for specific period, the terms and conditions are provided upfront, and any additional charges are for optional services. If you haven’t used the app or your plan, we’re truly sorry for the misunderstanding. Our cancellation process does include questions, but we understand this may have felt like an obstacle, and we sincerely apologize for any inconvenience caused.
Please don’t hesitate to reach out to our support team at hello@healthgenom.com, and we will do everything we can to resolve this situation for you.
Not worth the money
Not worth the money. Just a view recipes but for every personalized service you have to pay extra. Asked for refund as for the money-back-guarantee but they refused. You are constantly asked to pay more to get. more services, just time-wasting without result.
17 juli 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Sais! We are truly sorry to hear about your frustrating experience, and we sincerely apologize for any confusion caused by the additional payment options for personalized services. To clarify, our basic plan includes personalized meal plans, but additional features, such as personalized coaching, shopping lists, and more, are offered as optional upgrades to enhance the experience. We understand how this might have caused frustration, especially if you were expecting more from the basic plan.
Regarding the refund, we apologize for the misunderstanding. Our terms and conditions, which are shared at the time of purchase, provide guidelines for refunds. We always strive to be transparent about the available services, and we’re sorry if that wasn’t clear during your experience.
If you have anything further to clarify or if there’s anything we can do to improve your experience, please feel free to reach out to us via email at hello@healthgenom.com. Mention Robert in your email, and we’ll prioritize your request.
Thank you for your feedback, and we’re truly sorry that we couldn’t meet your expectations this time.
Almost Perfect But Not Fully
I like the service but I think more food options would help. Still I feel healthier than before and I plan to continue using this for my daily routine.
17 juli 2024
Review zonder uitnodiging
Antwoord van Health Genom
Hello Janet! Thank you for your review. We’re happy to hear that you feel healthier and have found value in our service. We appreciate your suggestion for more food options, and we’re always working to enhance our platform to provide even more choices for our users.
If you need anything else, feel free to reach out to us at hello@healthgenom.com. We’re here for you!
Follow-up: suspicious patterns after negative reviews – time for regulators to step in
Following my own experience with HealthGenom (see review from 11 July), I’d like to draw attention to what appears to be a concerning and potentially manipulative practice in the way this service manages its public image after receiving critical feedback.
Shortly after my detailed 1-star review, exposing the misleading nature of their so-called “weight loss plan,” the overall rating briefly dropped – and then, in a matter of hours, a cluster of glowing 5-star reviews appeared. These were almost uniformly from first-time reviewers, mostly men from the US, often using very generic phrases (“life changing,” “worth every penny,” “expert guidance,” “great support”). Notably, the product itself seems heavily marketed toward women seeking targeted, often weight-related, health solutions. This demographic mismatch raises a red flag.
Take a closer look:
All reviews posted within a 24–48 hour period.
Nearly identical structure, tone, and length – suggesting scripted or AI-generated text.
Several reviewers have only one review on their account.
Curiously broad claims about customised wellness for entire families, teenagers, or long-term fitness transformations – none of which are reflected in the actual limited “plan” users receive.
Is it all coming from the same IP address or orchestrated by the platform itself? That is not for me to prove – but it is a legitimate question for consumer protection authorities and review fraud monitoring agencies to investigate.
Meanwhile, genuine negative reviews (check a plethora of recent 1-star reviews) are met with robotic apologies and formulaic replies, while no actual issue is addressed or resolved.
It is high time for relevant bodies – including EU consumer rights regulators, data protection agencies, and review platform compliance units – to look into the business practices of HealthGenom.com.
Such deceptive ecosystems, built on manipulative design and fabricated reputation management, undermine trust in digital health services. At minimum, the public deserves transparency, accurate product descriptions, and the right to a fair refund – not smoke and mirrors.
17 juli 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Kateryna! We are deeply sorry to hear that your experience with our service has led to such frustration, and we truly regret that this has impacted your perception of us.
Please know that we take your feedback seriously and our goal is always to be transparent and helpful to all of our customers. We never intend to mislead or manipulate, and we are truly sorry that you felt your concerns were not addressed appropriately.
Regarding the review patterns you've mentioned, we take such matters seriously as well and are committed to ensuring that the feedback we receive is genuine and reflective of our users' experiences. We understand the importance of trust, especially in the digital health space, and are constantly working to improve both our service and how we engage with feedback.
We can confirm that we’ve escalated your concerns to the relevant internal teams, and if you would like to discuss the matter further or have additional questions, please don’t hesitate to reach out via email at hello@healthgenom.com. We want to ensure that we can resolve any outstanding issues.
Thank you again for sharing your thoughts. We genuinely appreciate your feedback, and we are working hard to improve.
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