Health Genom Reviews 

Antwoord van Health Genom

17 jul 2025

Hello Samantha! We are truly sorry to hear about the frustration you’ve experienced. This is not the experience we want our customers to have with a health solution. A lot of work has been put into creating a program that works for most people, with personalized meal plans and optional additional services to enhance the overall health journey.

We always strive to provide clear instructions, transparent pricing, and accessible terms of service that should be explored before committing. We sincerely apologize for any confusion caused and for not bringing value to your health journey.

Please don’t hesitate to reach out to us if you have any further questions or concerns. We truly hope we can change this experience for you in the future.

Antwoord van Health Genom

17 jul 2025

Hei! Vi beklager på det sterkeste å høre om den frustrerende opplevelsen du hadde med tjenesten vår. Vi beklager eventuell forvirring eller ulempe forårsaket av de ekstra tjenestetilbudene under registreringen. Disse funksjonene er ment å gi forbedret støtte, men vi forstår hvordan de kan føles overveldende, spesielt hvis du ikke forventet dem.

Når det gjelder matoppskriftene, tar vi allergiproblemer svært alvorlig, og dette er noe vi virkelig ønsker å undersøke. Vi bør samarbeide med deg for å sikre at oppskriftene er trygge og skreddersydd for dine behov. Vi forstår fullt ut hvordan en slik opplevelse kan føre til at du ønsker å avbryte programmet, og vi beklager frustrasjonen som oppstår.

For å fortsette må vi identifisere profilen din, så vennligst svar på informasjonsforespørselen vår her eller kontakt oss via e-post på hello@healthgenom.com og nevn Robert slik at vi kan prioritere forespørselen din.

Takk for din forståelse, og vi håper virkelig å løse dette for deg.

Antwoord van Health Genom

17 jul 2025

Hello Erin!
We are very sorry to hear that you had difficulty navigating the cancellation process. Our goal has always been to provide the best tools available for your health journey, but we also understand that commitment and determination are crucial ingredients for success in any health-related program, therefore cancellation process usually involves questions and reminders of progress made. We're terribly sorry if this process felt confusing and frustrating.

To clarify, the cancellation option is available through your account settings or by reaching out to support for help, but we sincerely apologize if it wasn’t as clear as it should have been. We can confirm that your subscription has been cancelled, and no further charges will occur.

If you have any further questions or need assistance, please don’t hesitate to reach out to us via email. Please mention Robert, and we’ll prioritize your request.

Thank you for your understanding, and we wish you all the best on your health journey!

Antwoord van Health Genom

17 jul 2025

Hallo Jazzmin,
Vielen Dank für Ihre Kontaktaufnahme. Wir entschuldigen uns aufrichtig für die Frustration und Verwirrung, die Sie erlebt haben. Wir verstehen vollkommen, wie ärgerlich es sein muss, sich durch die Gebühren getäuscht und frustriert zu fühlen.

Zusätzliche Dienste wie Workouts und Premium-Funktionen sind optional und erfordern eine Kundenbestätigung, bevor Gebühren erhoben werden. Wir bedauern zutiefst, dass das Angebot bei der Anmeldung zu Frustration und einer unerwünschten Gebühr geführt hat. Diese Dienste sollen das Erlebnis für diejenigen verbessern, die nach dem Start des Ernährungsplans bereit sind, sich weiter zu engagieren. Wir verstehen jedoch vollkommen, wenn dies nicht Ihre Absicht war.

Bezüglich der Kündigung Ihres Plans möchten wir Ihnen versichern, dass Ihr 6-Monats-Plan auch nach der Kündigung bis zum Ende des 6-Monats-Zeitraums ab Ihrem Anmeldedatum zugänglich bleibt. Sie sollten bis dahin weiterhin Zugriff auf den Plan haben.

Leider konnten wir Ihr Profil anhand der bereitgestellten Informationen noch nicht identifizieren. Um uns bei der Lösung des Problems zu unterstützen, bitten wir Sie, uns Ihre Kontaktdaten hier auf Trustpilot mitzuteilen oder uns erneut per E-Mail zu kontaktieren und Robert zu erwähnen. So können wir Ihren Fall priorisieren und sicherstellen, dass alles ordnungsgemäß bearbeitet wird.

Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten und sind gerne für Sie da, um die Angelegenheit zu klären.

Antwoord van Health Genom

2 jul 2025

Hello Julia,
We’re very sorry to hear about the frustration you’ve experienced, and we sincerely apologize for the negative experience you’ve had. This is not the type of experience we want our customers to have.

The questionnaire is one of the fundamental aspects of our program, as it allows us to create a truly personalized and unique meal plan tailored to your needs, goals, and preferences. We understand it can feel overwhelming, but this process is what ensures that you receive a plan that is suited to your specific health journey.

While we do offer additional services, these are always optional. Customers can choose what tools will help them most on their health journey, whether it’s the main plan (available as a subscription or 30-day option) or any additional features. We want to make the program as flexible as possible, just like our meal plans, which are adjusted specifically to your preferences, goals, and readiness to commit—something that is essential for seeing actual results.

We’re truly sorry to hear that this process led you to want to cancel the program, and we completely understand how frustrating that must have been. We haven’t yet identified your profile, but we would really appreciate the chance to review your case and see how we can make this right for you. Please feel free to reply to our contact request here, or reach out to us again if you believe something hasn't been fully resolved.

We are here to help and make sure you have a positive experience.

Antwoord van Health Genom

1 jul 2025

Hello Vera,
We are very sorry to hear that your experience didn’t meet your expectations. We understand how frustrating it can be when things don’t seem as clear as they should be.

To clarify, we offer a personalized meal plan with the main plan, which is included as part of your subscription. Additional services, such as premium features, the shopping list, and access to a nutritionist, are optional and designed for users who are looking for a more comprehensive experience. These additional services are not required to get started with the program, and we regret if this wasn’t communicated clearly during the sign-up process.

We truly hope our support team has been in touch with you to resolve this matter, but if there’s anything unresolved, please don’t hesitate to reach out again and mention Robert from Customer Success. We are here to help and want to make sure this issue is properly addressed.

We understand your concerns and are committed to improving our communication to ensure that every user has a transparent and positive experience.

Antwoord van Health Genom

1 jul 2025

Hello Amy,
We are truly sorry to hear that your experience with our program did not meet your expectations. We always aim to provide a solution that is both effective and impactful, while also being visually easy to understand and well-structured. It’s unfortunate that this wasn’t the case for you, and we apologize if the offering didn’t align with your needs.

Regarding the charge, we don’t see any amounts of $132 being charged, but we understand your frustration. As this is digital content, our refund policies do differ, and we sincerely regret if this wasn’t made clear during the sign-up process.

Please know that your feedback is invaluable, and we’re committed to improving the program and customer experience for everyone.

Antwoord van Health Genom

28 jun 2025

Hello Nicole. We’re truly sorry to hear that you feel this way, and we apologize for the frustration you’ve experienced.

To clarify, the base plan includes the most important features, such as personalized meal plans, while additional features are entirely optional. Our program offers a personalized plan, designed for adults based on individual health goals and preferences. We aim to provide useful tools like recipes, shopping lists, and guidance for sustainable progress.

Please note that refunds for digital content, such as personalized meal plans, can be subject to different policies, which is why your refund request might not have been approved right away. We understand how disappointing this can be, and we sincerely regret that this situation has led to frustration.

If you want assistance with any issue, we are more than happy to help. Please feel free to reach out to us directly at hello@healthgenom.com, we will prioritize your case and do everything we can to resolve any concerns.

Antwoord van Health Genom

1 jul 2025

Hello Munzeren,
Thank you for your thoughtful review! We’re glad to hear that you’re happy with the value the program provides and that the specialized approach has worked for you. We appreciate your feedback regarding the technical glitches and are happy to know that our customer service team resolved the issues quickly.

If you need any more support or have further questions, please feel free to contact us at hello@healthgenom.com. We’re always here to assist!

Antwoord van Health Genom

26 jun 2025

Hello Lynsey. We’re truly sorry to hear that you feel this way, and we apologize for the frustration you’ve experienced. Our program offers a personalized plan, designed for adults based on individual health goals and preferences. We aim to provide guidance for sustainable progress and already have so many active users who use the program that already helped them to achieve very nice results in a short period of time.

To clarify, our website offers a promotional option during checkout that allows customers to add additional offers at a discounted price. Each customer can always choose a specific service based on their goals and needs. These features are always optional and we sincerely apologize if this may have caused any misunderstanding and unexpected charges.

If you’d like assistance with any issues, we’re more than happy to help. Please feel free to reach out to us at hello@healthgenom.com, we will prioritize your case and do everything we can to resolve any concerns.

Antwoord van Health Genom

26 jun 2025

Hello! We are truly sorry to hear about the frustration you experienced. We completely understand how concerning it must be when your expectations are not met. Our program offers a personalized plan, designed for adults based on individual health goals and preferences. While we aim to provide useful tools like recipes, shopping lists, and guidance for sustainable progress.

To clarify, our website offers a promotional option during checkout that allows customers to add additional offers at a discounted price. Each customer can always choose a specific service based on their goals and needs. These features are always optional and we sincerely apologize if this may have caused any misunderstanding.

If you ever have questions about nutrition or need support, we encourage you to reach out—we’re here to help guide you along the way.

Please note that refunds for digital content, such as personalized meal plans, can be subject to different policies, which is why your refund request might not have been approved right away. We understand how disappointing this can be, and we sincerely regret that this situation has led to frustration.

To help us investigate further and assist you properly, we kindly ask that you to reach out to us directly at hello@healthgenom.com, we will prioritize your case and do everything we can to resolve any concerns.

Antwoord van Health Genom

28 jun 2025

Hi Corey,
Thank you for your kind words and for sharing your experience — we’re really happy to hear about you loving our platform!

And just a reminder: if you need any help at all, our team is always available at hello@healthgenom.com.

Antwoord van Health Genom

12 jun 2025

We sincerely apologize for the frustration you've experienced, Ira. It seems that additional services were selected during sign-up, which are entirely optional, and we understand how this can lead to unwanted charges if they were not clearly communicated. We are truly sorry if this has caused any confusion.

We want to reassure you that there is a possibility to cancel the program. We have not yet identified your profile, so please respond to our request here with the email address you used during sign-up, or alternatively, reach out to us via email to hello@healthgenom.com and mention Robert, so we can prioritize your request.

We hope that our support team has already assisted you with your cancellation. Our goal is to help our customers with any issues, and we strive to provide 24/7 assistance.

Thank you for your patience, and we’re here to help make this right.

Antwoord van Health Genom

12 jun 2025

Nous vous présentons nos plus sincères excuses pour la confusion et la frustration que vous avez rencontrées, Huguette. Nous nous efforçons de clarifier nos tarifs et nos services au maximum, et nous comprenons que des frais inattendus pour des options comme la liste de courses puissent être frustrants.

Nous proposons un abonnement de 30 jours et des formules d'abonnement, avec des services optionnels conçus pour vous accompagner à différentes étapes de votre parcours santé. Nous sommes désolés que cela n'ait pas été clairement communiqué.

Nous vous présentons également nos plus sincères excuses pour les difficultés techniques rencontrées avec notre application. Ce n'est pas l'expérience que nous souhaitons vous offrir, et nous vous avons déjà contacté par e-mail afin de résoudre ce problème à votre entière satisfaction.

Antwoord van Health Genom

12 jun 2025

We’re really sorry to hear about your experience, Daria. We understand how frustrating it can be when you try to unsubscribe and still see charges.

Please know that we offer both 30-day plans and subscriptions, and the subscription can be cancelled at any time, either via your personal settings by finishing the cancellation process or by reaching out to our support team directly.

If you’ve had trouble with this process, we apologize and want to help resolve the issue as quickly as possible. We have not yet identified your profile, so please reach out to us via email at hello@healthgenom.com and mention “Robert” so we can prioritize your case. Alternatively, if you could reply here to our private request with the email address you used to sign up, we can assist you further.

Thank you for your patience, and we’re here to make this right!

Antwoord van Health Genom

12 jun 2025

We’re really sorry to hear about your frustration, Kara. We understand how it feels to expect something different than what you received, and we want to clarify a few points.

We do offer additional services, which are entirely optional and meant to help those who are ready to take their health journey to the next level. These tools are designed to enhance the experience for those who want more than just the base plan. The main plan, which is personalized and unique based on your goals and preferences, offers a complete solution, not just random recipes.

Regarding the money-back guarantee, it does have specific terms in place as we provide digital content. Refunds are possible under certain conditions, including usage over consecutive days or if the product is deemed faulty. We understand that this may have caused confusion, and we sincerely apologize for any inconvenience it has caused.

We haven’t yet identified your profile based on your name, so we kindly ask you to reach out to us via email at hello@healthgenom.com and mention “Robert” so we can prioritize your case and help resolve this. Alternatively, please reply to our request here with the contact details you used for sign-up.

Thank you for your feedback and patience as we work to improve the experience for all customers.

Antwoord van Health Genom

12 jun 2025

We're really sorry for the frustration you've experienced, Dora.

We understand how confusing it can be when additional services are offered, and we truly regret that this wasn’t clear to you. Please know that we only charge with customer consent, and monthly charges apply until a plan is canceled. We do offer both 30-day plans and subscription options, and additional tools are entirely optional.

Regarding the pricing when returning, the goal is to highlight the value of the program, and the price difference is due to discounted pricing during initial registration. You don't have to pay such an amount to return to our program. We understand if this caused confusion and apologize for that.

To cancel your program, you can do so either via your personal settings or by reaching out to our support team via email. We've already reached out to you via email to make this right.

Antwoord van Health Genom

12 jun 2025

Hola Alejandra,
Sentimos mucho lo de tu accidente y espero que te estés recuperando bien. Ya nos encargamos de la cancelación de tu suscripción y podemos confirmar que se ha cancelado correctamente. Deberías haber recibido un correo electrónico nuestro con la confirmación e información adicional sobre tu cuenta de parte de Robert.

Revisa tu bandeja de entrada y, si hay algo más que podamos hacer por ti, no dudes en contactarnos. Estamos aquí para apoyarte.

¡Te deseamos una pronta recuperación!

Antwoord van Health Genom

27 mei 2025

Hello Yulia,
We sincerely apologize for the frustrating experience you’ve had. We would like to investigate further to ensure it is properly addressed. Unfortunately, we haven’t been able to identify your profile based on the information provided.

From what you describe, it appears that the subscription purchased during sign-up has not been cancelled, which would explain the ongoing charges. Please note that every plan can be cancelled either through your personal account settings or by contacting our support team directly.

We kindly ask you to provide your contact details here or reach out to us at hello@healthgenom.com mentioning Robert, so we can prioritize your case and assist you in resolving this issue.

Thank you for your understanding.

Antwoord van Health Genom

27 mei 2025

Hello,
We’re very sorry to hear about your experience and understand your frustration. Please know that any purchase on our platform requires explicit customer confirmation before payment is processed.

We offer additional services that are entirely optional and designed to help make your health journey more enjoyable and efficient.

Regarding refunds, as this is digital content, refunds are only available in cases where the product is found to be faulty after access. We're sorry if this wasn't clear prior to sign-up.

Unfortunately, we have not been able to identify your profile based on the information provided. Please reply here with your contact details or reach out to us at hello@healthgenom.com mentioning Robert, so we can prioritize your case and work to make this right.