Hello I have no subscription and I have debits for 6 usd every month. Now I created an account to see if I can have more info or contact with the company, and I think I click for another subscri... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Non abbonatevi. Vi ritroverete dei servizi non richiesti,e neanche mai visualizzati,per i quali passeranno mesi con relativi addebiti prima di capire quale sia il motivo del pagamento ricorrente.... Toon meer
Bedrijf heeft geantwoord
Ho cercato varie volte di cancellare l'abbonamento ma senza risultato. Chiedo di volermi comunicare come fare altrimenti dovrò rivolgermi a chi di dovere. Per favore inviatemi i dati necessari alla... Toon meer
Bedrijf heeft geantwoord
Encore une appli qui vous propose de tester gratuitement ses services puis vous fait payer un un abonnement - aide sans support ni suivi - et qui ensuite ne vous communique aucune information sur l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Health Genom is a leading wellness platform offering personalized health solutions through its family of specialized brands, including Youth Genom and others. Designed to address diverse lifestyle and wellness needs, Health Genom combines expert guidance with tailored plans to empower individuals on their journey to better health.
Contactgegevens
Verenigde Staten
- feedback@healthgenom.com
- healthgenom.com
1,2
Zeer slecht
158 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Inserzione su Instagram fuorviante.
Inserzione su Instagram fuorviante.
Acquisti la versione base nella realtà e cercano subito di farti comprare la versione premium. Non c'è assistenza online. Disiscrizione macchinosa, cercano di manipolarti per non annullare l'abbonamento.
Da EVITARE.
24 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Salve,
Ci dispiace molto per la sua esperienza frustrante e apprezziamo il suo feedback. La informiamo che offriamo servizi aggiuntivi completamente facoltativi, che consentono ai clienti di adattare i propri piani in base alla propria preparazione e ai propri obiettivi. Il piano base, personalizzato in base alle esigenze di ciascun cliente, è efficace di per sé.
Ci scusiamo se i nostri tempi di risposta non hanno soddisfatto le sue aspettative, ma ci impegniamo a rispondere a ogni richiesta via email e chat. Gli abbonamenti possono essere annullati tramite le impostazioni del suo account personale o contattando direttamente l'assistenza.
Il nostro obiettivo non è manipolare, ma fornire una soluzione sanitaria personalizzata ed efficace, su misura per le esigenze di ogni individuo, che richiede impegno per ottenere risultati significativi.
Purtroppo non siamo ancora riusciti a identificare il suo profilo. La preghiamo di fornire i suoi dati di contatto qui o di contattarci all'indirizzo hello@healthgenom.com menzionando Robert, in modo da poter dare priorità al suo caso e assisterla ulteriormente.
Grazie per la comprensione.
Scammers
Scammers. Won’t refund. I refunded immediately after purchase and they will not return my money. Terrible company, no way of getting in touch with them unless via en email bot. Would NEVER recommend this company.
15 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Holly,
We’re very sorry for the frustration and disappointment you’ve experienced regarding refunds and communication.
To clarify, our program offers various plans and optional services that customers can choose, manage, or cancel. Refunds follow policies applicable to digital content, which differ from physical goods—typically requiring proof of commitment or faulty service to qualify. We regret any inconvenience this may have caused.
We have reached out to you via email to ensure we make this right and provide a resolution.
Thank you for your feedback and patience.
Misleading subscription and zero customer support – Avoid!
I signed up for what was supposed to be a one-time test with Healthgenom.com, with no ongoing subscription. To be extra cautious, I even went to their website to check if there was any way to manage or cancel subscriptions – there was absolutely nothing available. No account settings, no cancelation options, no transparency.
Just to be safe, I emailed them three days after subscribing saying:
"Can you please confirm that after the month fee I paid is not recurrent? I want to test this app for only one month and this is what I signed for."
I never got a reply.
And now, surprise: they charged me again for a second month I did not authorize. This feels deliberately deceptive.
If you're considering Healthgenom, be warned: unclear terms, no support, and automatic charges with no way to cancel. I’m disputing the charge and will report this practice.
UPDATE:
I see you reply below and forward you (using your email below) the email I send you a couple of days after the payment requesting to not be charged as subscription. You refused to acknowledge this and Paypal doesn't refund my money!
21 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Christiani,
We’re very sorry to hear about the confusion and frustration caused by the recurring charge.
To clarify, subscriptions can be managed and cancelled either in your personal account settings or by reaching out to our support team via email. If a subscription isn’t cancelled, recurring charges will continue according to the plan.
We can see that our support team has already provided you with confirmation of your cancelled plan and additional important details regarding your situation. Unfortunately, we can't see any previous attempts to reach out for support, we would wish to help you out as soon as possible. We always strive to send clear instructions and guidance after sign-up in email, including access information and how to manage your subscription.
We apologize if any part of this process felt unclear or lacking transparency. We wish you the very best on your health journey.
If you have any further questions, please feel free to contact us at hello@healthgenom.com.
DO NOT BUY
DO NOT BUY - So so many reason. First as soon as you make the purchase they try to upsell you to a plan that was what I thought I was already buying. Then, they want to upgrade you again so that you can see your shopping lists for more than a day a time. The recipies are VERY cumbersome with too many obscure ingredients in small quantities so it is very expensive to make. The measurements are all in grams so good luck if you don't have a scale and good luck even if you do. Then their "100% 30-day money back guarantee" is a joke because when I tried to get my money back they told me I had to go through a bunch of steps, which I then did, and then they told me that I must not have actually followed it correctly because if I had, "you will lose weight in time. This is how the program is designed." So apparently they do not actually have a money back guarantee. I cannot express enough this is a horrible product with horrible customer service.
15 april 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Amy,
We’re very sorry to hear about your disappointing experience and the challenges you faced with our program and customer service.
To clarify, our program offers a personalized meal plan tailored uniquely to each customer’s input and goals. The optional additional tools—such as extended shopping lists—are designed to provide extra flexibility and support, typically chosen by our most committed customers as tools for their health journey. We understand that any health solution requires dedication and commitment to see results.
We regret that the program didn’t enable you to fully commit and that you found it cumbersome. This is certainly not the experience we strive to provide. We have reached out to you via email to ensure we make this right.
Thank you for your feedback.
I would rate a ZERO if I could
I would rate a ZERO if I could. I purchased membership and add ons (under pressure of product not being so good if you didn’t) and then read reviews. Based on these I decided to cancel within 15 minutes of purchasing foolishly thinking there would be a 14 day cooling off period. I thought this was a legal requirement but alas no, I can’t get my money back and no offer of a partial refund. Not happy.
20 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Emma,
We’re very sorry to hear about your frustration and understand how disappointing this situation is. Our refund policy follows digital content regulations, which typically allow refunds only for faulty products, but we always strive to assist our customers as best as we can.
We have reached out to you via email to clarify and provide a resolution. Please check your inbox for details.
Thank you for your feedback, and we hope to resolve this to your satisfaction.
I would give a negative value
I would give a negative value, if I could. This is a total scam and when I tried to cancel, I lost more than an hour of my time to figure it out. They should be charged with business fraud and embezzlement of funds. Stay away!
20 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Ellie,
We’re very sorry to hear about the difficulties you faced when trying to cancel and understand how frustrating that must have been.
Please know that subscriptions can be cancelled either through your personal settings or by contacting our support team directly. Our cancellation process includes reminders of your progress and goals to encourage users to continue their journey—never to pressure or cause annoyance. We sincerely apologize if this felt bothersome or obstructive in your case.
Since we cannot identify your profile from this review, if you still need assistance or have unanswered questions, please feel free to reach out to us directly at hello@healthgenom.com and mention Robert from our Customer Success Team.
Thank you for your feedback, and we hope to have the opportunity to assist you.
I obviously clicked on something but…
I obviously clicked on something but got no confirmation oder email so I do not even know what I bought or ordered or how to stop it. Now it keeps charging. I do not know how to stop it. It seems all very shady ...
16 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello,
We’re very sorry to hear about the confusion and ongoing charges you’re experiencing. It sounds frustrating, and we want to help.
Unfortunately, we haven’t been able to identify your profile from the information provided here. To assist you further, please reply to our contact request here on Trustpilot with more details, or reach out directly to hello@healthgenom.com and mention Robert from our Customer Success Team.
We’re here to support you and ensure your concerns are resolved as quickly as possible.
Refusal of refund
I joined the program at a ridiculous hour at night after coming across it on Instagram on the night of the 9th April. I tried the program from the 10th April(obviously) to the 10th May and on the morning of the 10th may I requested a 30-day refund as the program hasn't worked for me. After 4 emails the response I got was that I am out of the refund period . This is ridiculous! 1 day or few hours shouldn't forfeit a refund.
15 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Feroza,
We’re very sorry to hear about your disappointment and understand how frustrating it must be to feel that your refund request wasn’t fairly considered.
To clarify, your plan included a trial period, and our 30-day policy applies from the initial sign-up date, as outlined in the terms. We’re truly sorry for the challenges this caused and for missing that narrow refund window.
If you have any further questions or if there’s anything we can still assist with, please feel free to reach out to us again at hello@healthgenom.com and mention Robert from our Customer Success Team. We’re here to help however we can.
Thank you for your feedback.
Be careful of unthorized charges
When I started my subscription on May 8th, 2025, I was charged with an extra amount of 19.95 USD for the extra service of a shopping list that I DID NOT AGREE TO.
I complained to their customer service and they refused refund claiming that: "Each additional service offer includes full information about provided service as well as costs. Any of these offers can be either accepted or declined. Since you have accepted offers for additional services, payments were charged accordingly."
I DID NOT ACCEPT THE EXTRA SERVICE.
Apparently that doesn't matter because upon subscription I agreed to the general terms of service. So they basically say you didn't need this additional service? Too bad. You already paid for it.
DEFINITELY DON'T RECOMMEND!! I should have read the reviews before subscribing.
15 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello Eftychia,
We’re very sorry to hear about your frustration and understand how upsetting unexpected charges can be.
To clarify, all additional services—such as the Shopping List—are optional and shown during sign-up with the ability to accept or decline. That said, we understand this may not have been clear in your case, and we’re truly sorry for the confusion.
We’ve reached out to you via email to ensure this is made right and provide a full resolution. Please check your inbox.
Thank you for your feedback.
Was double charged and service is manipulative
Was double charged, and uses psychological to tricks and manipulation to up sell.
I just signed up for a 3-month service, I declined the premium, but then accidentally chose the get the whole menu for a week option for $20 which I didn't want and was charged twice, and all the services seem to have an extra charge. What does the basic 3-month plan include exactly as everything seems to be an extra cost?
I have to say I am disappointed in the use of psychological tricks to try to upsell this service from the start, it feels very manipulative, especially when it's presented before I've even had a chance to look through or try the service. The threats that it's going to cost a lot more or I must not really want to lose weight if I don't accept these extra services immediately makes me very uncomfortable and suspicious that the extra services must not be all that great if they don't trust that people will want to subscribe to them because they like the program and want to add to it.
I tried to cancel, which is a gauntller of questions and I still wasn't able to do it, and sent an email asking for a refund for the fees I just paid - about 30 minutes after I signed up because I almost right away I did not trust the service. It feels very scammy and uses guilt and fear of missing out tactics to sell extra services - it's not a good look. I hope I will be able to get a refund and cancel it, if not I will be reporting this as a scam to my credit card because of the psychological tricks and the exceedingly difficult time I had trying to even figure out the service and cancel it. Please avoid at all costs.
10 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello, Christine! We are very sorry to hear about the frustration you’ve experienced, and we completely understand how upsetting it can be when things don’t go as expected. We sincerely apologize for the confusion surrounding the charges and the difficulties you’ve encountered.
To clarify, the basic 3-month plan includes the personalized meal plan, which is the most crucial part of the program. Additional services, such as the Shopping List feature, are optional and require explicit confirmation before any charges are applied. We regret that the upsell process made you feel uncomfortable, and we apologize if it felt manipulative or misleading—that was never our intention.
We’ve already reached out to you via email to ensure this matter is fully resolved and to clarify any remaining questions you may have. Please check your inbox for further details.
Thank you again for your feedback, and we hope to have the opportunity to make things right for you.
Antwoord van Health Genom
Hello, Diane! We’re very sorry to hear that your experience with our service didn’t meet your expectations. We understand how frustrating it can be when things don’t go as planned, and we sincerely apologize for any confusion or dissatisfaction.
We’ve already reached out to you via email to ensure we make this right and address any concerns you may have. Please check your inbox for further details regarding your plan and refund request.
Thank you for sharing your feedback, and we hope to resolve this matter for you.
Zero Stars - updated
Zero Stars. Run by AI and Scammy
- they replied to me saying they'd be happy to help, but i've been communicating with them via email and they've been reiterating that unless i can PROVE that i've been eating their exact program every day for at least 10 days i am ineligible for a refund - regardless of their claim that it's easy to cancel / refund any time! i wish i could get the exact verbiage but it appears to have been a one-time thing on their website and now that i've made an account i'd have to log in.
AVOID AT ALL COSTS
7 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello, Hadley! We are truly sorry to hear that your experience with our service has left you feeling frustrated. We aim to provide a valuable and transparent service for all of our users, and we regret that this was not your experience.
To clarify, our program is designed to help individuals achieve their health goals through personalized meal planning and support, and while AI plays a role in the customization process, it’s guided by expert knowledge to ensure you get the best results. We are committed to providing a reliable, user-friendly service, and we’re sorry that this did not meet your expectations.
If you’d like to discuss your concerns further or need assistance with anything, please feel free to reach out to us directly at hello@ketogo.app and mention Robert from our Customer Success Team. We’re here to help and would love the opportunity to resolve any issues.
Thank you for sharing your feedback, and we hope to assist you further.
Really not great
Really not great. The recipes are ok, but in complex small units, everything has to be recalculated into anything understandable. Also, very difficult to leave - endless questions and dooms-day predictions that your form will go down the drain from here.
7 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello, Liliya! We’re truly sorry to hear that you had a frustrating experience with our service. We appreciate your feedback, and we understand how important it is for everything to be easy to use and clear.
We aim to offer simple and effective meal plans, but we also understand that the way information is presented can sometimes feel overwhelming. We're constantly working on improving the user experience, including making the recipes and units more accessible for everyone. We apologize if this part of the program didn’t meet your expectations.
As for the cancellation process, it should be straightforward, but we’re sorry if it felt confusing or overly complicated. We’ll be reviewing that feedback to make sure we’re providing a smoother exit experience.
If you need any assistance or want to discuss this further, please feel free to reach out to us at hello@healthgenom.com and mention Robert for prioritized support. We’re here to help and would love to make this right for you.
Misleading Advertising – Feels Like a Scheme
The concept is decent, but the way this program is marketed and billed is completely misleading.
You’re led to believe you’re signing up for a $33 trial, but in reality, you’re being locked into a $330 full program with no clear notice up front. Nowhere did it state clearly that by starting the trial, you were agreeing to pay the full amount. That’s deceptive and unacceptable.
Once inside, it gets worse—many core features are locked behind more paywalls. You can’t even plan meals properly unless you pay extra for a “shopping list” upgrade. It’s a constant upsell loop designed to extract more money.
I asked for a refund within 30 minutes and was denied—no cooling-off period, no understanding, nothing.
If this happens to you, go straight to your bank and dispute the charge. You can report it as misleading advertising and part of a deceptive billing scheme. Consumers have rights, and this company does not respect them.
Avoid. Stick with platforms that are transparent and honest about their pricing.
6 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello, Tessa! We are truly sorry to hear about the frustration you’ve experienced with the subscription and billing process. We understand how important it is for all the details to be clear and transparent, and we deeply apologize if anything about the pricing or renewal process felt misleading.
To clarify, the $33 trial is a subscription with initial price lower, and we aim to provide users with the choice between 30-day plans and longer-term subscriptions, with and without trial, that allow for personalized, lasting support. Regarding your mention of a $330 program, We’d like to clarify that while the pricing can change with renewals, this is done to reflect the current value of our services and any updates to features at the time of renewal. We sincerely apologize if this caused any frustration or feelings of inflexibility. We strive to offer a service that allows you to choose the features that suit your health journey best, without unnecessary upsells.
We’ve already reached out to you via email to ensure this matter is resolved and to address any remaining concerns you may have. Please check your inbox for further details.
Thank you for sharing your feedback, and we hope to have the opportunity to make things right for you.
Scam site
Scam site! Stay away, you just waste your money and it's almost impossible to cancel the automatic renewing subscription once you give your credit card details. No customer service available, no way to cancel any payments even though you haven't used the platform for once.
4 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello, Hanna! We’re truly sorry to hear that you feel this way about your experience. We completely understand how frustrating it can be when things don’t go as expected, and we want to assure you that we are fully committed to providing a positive and transparent experience for all of our customers.
To clarify, besides 30-day plans, our subscription service is designed to be optional with clear steps for cancellation at any time, either through your personal profile or by reaching out to our support team, which is always available at hello@healthgenom.com. We understand that there might have been some confusion, and we apologize for any inconvenience this has caused.
We haven't been able to identify your profile based on the review, so we kindly ask you to reply to our contact request here on Trustpilot or reach out directly to us at hello@healthgenom.com and mention Robert from our Customer Success Team. We’ll prioritize investigating this matter and assisting you further.
Thank you for your feedback, and we hope to have the opportunity to make things right.
Do not buy into this service
Do not buy into this service. Their customer service is terrible and have a zero “satisfaction guarantee”. Look elsewhere!
30 april 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello, Danielle! We’re truly sorry to hear that your experience with our customer service was disappointing. We understand how important it is to receive timely and helpful support, and we sincerely apologize for not meeting your expectations in this area.
We hope that the resolution we provided has addressed your concerns, but we want to assure you that we’re constantly working to improve our service and ensure a better experience for all our users.
Thank you for your feedback, and we genuinely hope that, moving forward, we can provide you with the support and experience you deserve. If you ever need assistance again, don’t hesitate to reach out—we’re here to help!
Mala muy mala
Mala muy mala
Es una estafa
Te cobran cada vez que le picas activar versión premium
Me cobraron la suscripción, ok de acuerdo
Pero después tengo tres cobros más por qué la página te lleva a que actives la versión premium.
Es una página que solo te ofrece recetas
No puedes modificar ingredientes ni porciones
Y por el precio un tan elevado es totalmente un engaño.
“FRAUDE”
1 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
¡Hola Maca! Lamentamos mucho tu experiencia y comprendemos completamente tu frustración. Te ofrecemos nuestras más sinceras disculpas si hubo alguna confusión sobre los cargos y la funcionalidad de la app.
Para aclarar, la suscripción básica incluye planes de comidas personalizados y funciones importantes para ayudarte en tu camino hacia una vida más saludable. Las funciones premium, como recetas o herramientas adicionales, son completamente opcionales y deben ser confirmadas explícitamente por el usuario antes de que se aplique cualquier cargo. Entendemos que podría resultar engañoso si estas opciones no se explicaran con claridad, y te pedimos disculpas si fue así.
En cuanto a tu inquietud sobre la personalización de recetas, trabajamos constantemente para mejorar la app y tus comentarios son invaluables. Entendemos la importancia de tener total flexibilidad para ajustar los ingredientes y las porciones, y seguiremos perfeccionando el servicio para satisfacer estas necesidades.
Si consideras que los cargos no se realizaron de forma transparente o si necesitas ayuda con tu cuenta, no dudes en responder aquí en Trustpilot con más información o contactarnos directamente por correo electrónico y mencionar a Robert, de nuestro Equipo de Éxito del Cliente, y priorizaremos la solución.
Esperamos tener la oportunidad de atender sus inquietudes y mejorar su experiencia con nuestro servicio. Gracias por sus comentarios.
The whole website is strange!!
The whole website is strange. There is no way to see your payments, what the payments were taken for, how to cancel each subscription or premium subscription etc. There is no transparency on customer/client relationship with the app. I click on one button to explore premium.. and in seconds money was withdrawn! - no confirmations questions, nothing to show what is included, what are terms and conditions, nothing! Felt like it was a trap!
I wrote four emails to customer service and help. None has ever acknowledged or replied. Again no transparency on service times.
If this is such a big and great app as it claims to be, please improve your website with minimum requirements of what is needed in a profile section, how to contact each department/team, when we can hear back, simple cancellation buttons - which exists in all websites and apps. They shouldn't take 10% of effort that was needed to build the app.
I hope I will hear back.
29 april 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello, AJ! We are truly sorry to hear about your frustrating experience with the app, and we sincerely apologize for the lack of transparency and communication you’ve encountered. We understand how important it is to have clear and easy access to account information, and we deeply regret that this was not the case for you.
To clarify, the base plan includes the most important features, such as personalized meal plans, while additional features like the Premium options are entirely optional. We aim to make sure all features are clearly presented during the registration process, but we’re sorry if this was not as clear as it should have been.
We also take customer service very seriously, and we’re sorry that your emails went unanswered. By now, we hope our team has been able to reach out and address your concerns. If you haven’t received a reply yet, please feel free to reply here on Trustpilot with more contact details or reach out again via email, mentioning Robert from our Customer Success Team, and we’ll prioritize your case.
Regarding your request for easier cancellation and better profile management, we truly appreciate your feedback. We’re constantly working to improve the user experience, and we’ll certainly take this into consideration for future updates.
Thank you for your feedback, and we hope to have the opportunity to resolve this to your satisfaction.
They told me my biological age was five…
They told me my biological age was five years older than my actual age using only my height and weight (well within normal BMI range). Then of course they said they could fix this within a couple weeks. Tell me, HealthGenom, how on earth did you ascertain my “biological age” from such basic data?
1 mei 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello, Vickie! Thank you for sharing your feedback, and we’re sorry to hear that the information provided did not meet your expectations. We completely understand your confusion, and we truly appreciate the opportunity to clarify.
The biological age calculation is based on a variety of factors, including but not limited to height, weight, activity levels, and other health-related inputs that help estimate the body’s age based on its functioning. While height and weight are part of the equation, other factors—like lifestyle habits and fitness levels—play a role in the overall assessment.
We aim to give users personalized insights into their health, and while the process isn’t perfect, our goal is to offer actionable recommendations to help improve well-being. We understand how this can seem overly simplistic based on just a few data points, and we apologize if it caused any confusion.
If you'd like more details on how the calculations are made or if you have further questions, please don’t hesitate to reach out. We’re here to help!
Thank you again for sharing your experience.
Oh how I wished I had read this before…
Oh how I wished I had read this before signing up. Everything is extra (which you don't know until you have signed up). As soon as I realised it wasn't even a 'basic' plan - in my opnion - I asked for a refund and was told as I had logged in and activated the account I couldn't. Note to self.....Always check Trustpilot before signing up to anything!
30 april 2025
Review zonder uitnodiging
Antwoord van Health Genom
Hello, Fi! We’re really sorry to hear about your disappointment with the program. We completely understand how frustrating it can be when expectations aren’t met, and we apologize for any confusion caused by the additional features.
To clarify, the basic plan includes essential services, such as personalized nutrition plans based on your unique goals and preferences. The additional features—such as the personal consultant or other premium tools—are entirely optional and clearly presented during the registration process, requiring confirmation before any charges are applied.
We understand how important it is to have transparency when signing up, and we regret that the process didn’t meet your expectations. As the program is digital content, we are unable to offer refunds once the account has been activated, in accordance with EU digital service laws.
If you’d like to discuss this further or need additional assistance, please feel free to reply here or reach out directly at hello@healthgenom.com and mention Robert from our Customer Success Team. We’ll be happy to assist you.
Thank you for your feedback, and we hope to have the chance to better assist you in the future.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.