Excellent communication, I haven’t used my kit yet but the team is extraordinary with customer care. I look forward to using Health paths services. The team member I communicated with was Xuxa. Brilli... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very happy with the support offered prior to taking the SIBO test. Test was a bit complicated but the instructions were very clear. Advised results could take up to 14 days but mine were back within 5... Toon meer
Bedrijf heeft geantwoord
Clear and comprehensive results. I knew something wasn’t quite right and the Dr wouldn’t humour me but these tests showed very clearly that there is an issue and now I have the information to be able... Toon meer
Bedrijf heeft geantwoord
I decided to oder the Sibo kit because of a few health issues I’ve been experiencing lately. I couldn’t be happier to have chosen Healthpath. From the kit arriving quickly to the very well explained s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We help people take charge of their gut health. At Healthpath, our mission is to transform the way we understand gut health. We believe that good health begins in the gut. We also believe that people shouldn’t have to put up with symptoms. We use Functional Medicine to address the root cause of your gut issues—and show you how to achieve great gut health via smart, sustainable changes.
Contactgegevens
London, Verenigd Koninkrijk
- +44 20 (0) 20 7193 1693
- hello@healthpath.com
- healthpath.com
4,7
Uitstekend
399 reviews
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Ultimate Gut Health test
Did the ultimate GI Map test. Quite happy with all the personal recommendations that the 'healthpath' team has provided after I received the results - Meal plans and recipes/Supplements/Resources. Highly recommend
21 januari 2023
Review zonder uitnodiging
Antwoord van Healthpath
Hi Yuriy,
Thank you for your review and recommendation.
We're so glad to hear that the health plan you've provided has been helpful. Wishing you all the best on your health journey and please don't hesitate to reach out if we can be of further help at all.
Warmest wishes,
The Healthpath Team
Elizabeth gave excellent customer service
Having done the test many years ago and not been in contact with the company I recently got in touch to ask a specific question I wanted answered. Elizabeth replied to me with a lengthy, really useful and comprehensive answer. Really great service!
17 april 2023
Review zonder uitnodiging
Antwoord van Healthpath
Hello Adam,
Thank you for your 5* review.
We're so glad to have been of help, I will be sure to pass your thanks on to Elizabeth.
Wishing you all the very best on your health journey.
Warmest wishes,
The Healthpath Team
Excellent Service
Fantastic response rate, speed, and quality from the customer service team, providing extensive updates from the clinical team on my queries. The combination of raw lab reports, interpretations, and meal/supplement plans has been eye opening. Got the results and full plan well before when I expected. Will be implementing these changes soon and am eager to see the results.
16 maart 2023
Review zonder uitnodiging
Antwoord van Healthpath
Hello Ryan,
Thank you so much for your 5-star review, That's great to hear that your test results, interpretation and health plan from our practitioners have been so informative.
Wishing you the best of luck with your protocol and please don't hesitate to reach out if we can be of further help.
Warmest wishes,
The Healthpath Team
I bought a SIBO test which seemed to be…
I bought a SIBO test which seemed to be lost in the post.As the kits are sent first class there is no way you can track them. Although this was disappointing, as I had already arranged a consultation with a clinician to see results which now won’t be in time, when I contacted customer service to see where my kit was Hayley was very helpful. She immediately sent another kit for me and this time arrived on time.
Prompt and very kind response
Do not have my results yet but I am expecting them within two weeks once the kit reaches the laboratory.
7 maart 2023
Review zonder uitnodiging
Antwoord van Healthpath
Hello,
Thank you for taking the time to leave us a review.
We're sorry to hear that your first test kit didn't arrived with you but glad we managed to resolve this and get a new one sent to you quickly.
We hope you've found the results of your test helpful. If we can be of any further assistance, please don't hesitate to reach out to us by email.
Warmest wishes,
The Healthpath Team
Update for SIBO test
Having given them a somewhat execrating review I can now update and amend.
I complained about the time taken and the lack of info regarding medication to stop or not (PPIs) ahead of the test.
I got a phone call back from Healthplan within 3 hours of my review explaining everything. Their labs do not require stopping my medication and the time being taken for the review of my results is within their stated time frame but taking a bit longer than normal because of a flood of tests taken.
The charming lady I spoke to also took the time to talk to me about my raw results ahead of the official review I'm waiting for.
Altogether an unexpected but excellent customer service response.
I'm taking one star off because i feel the time taken for the review is still taking a bit longer than i would like.
14 maart 2023
Review zonder uitnodiging
Antwoord van Healthpath
Hello Michael,
Thank you for your updated review.
We're so glad we were able to speak with you and reassure you regarding your medication and our test turnaround times.
We advise our customers on the medications that need to be stopped and although some antacids can affect the results of a SIBO Breath Test, not all do. For anyone who is unsure about their medication, they are very welcome to send through an email to our customer services team directly to check with us.
We hope you found the results of your test and your health plan helpful. Please don’t hesitate to reach out to us if we can be of further help.
Warmest wishes,
The Healthpath Team
Caution before you order
I used this company for a gut health test which did help so I thought I would try the SIBO test. Unfortunately there is no reference when you are ordering this that you have to come off any antacid mediation prior to taking the test. It not possible for this to happen at the moment for me as I am on a high dose under instruction of a surgeon. Anyway that was a complete waste of money for me and the test kit just had to go in the bin. Really disappointing and I certainly will not be ordering any other forms of tests from them in case its another waste of money.
5 november 2022
Review zonder uitnodiging
Antwoord van Healthpath
Hello David,
Thank you for taking the time to leave a review regarding the SIBO Breath Test you purchased from us in September 2021.
I'm sorry that the information you've had from us has caused some confusion. Some antacids are fine to continue with when taking the SIBO test and can be taken into account with the test results, it would be great to learn more about what you're currently taking to be able to check this for you.
We have tried to contact you over email and telephone but have been unable to reach you. Unfortunately, the email we sent has been bounced back and the phone number isn't connecting. As it is quite some time since you purchased your test, perhaps your details have changed since then.
We’d love to be able to help, so if you could send us an email to hello@healthpath.com and let us know the best way to contact you, that would be greatly appreciated.
We look forward to hearing from you.
Warmest regards,
Nina
Very fast delivery and answers email…
Very fast delivery and answers email very quickly and keeps me updated when my results are in
15 december 2022
Review zonder uitnodiging
Antwoord van Healthpath
Thank you for your review, Lisa. We're so pleased to hear of your happiness with our service.
Wishing you the best on your health journey,
The Healthpath Team
Tests were carried out quickly and…
Tests were carried out quickly and supplements arrived very efficiently. Felt like the support given could have been a bit more in depth and tailored to my results more.
21 juni 2022
Review zonder uitnodiging
Antwoord van Healthpath
Thank you for taking the time to leave us a review, Ben.
We're glad to hear that you found our service so efficient although sorry that you've not found the support as you'd hoped.
I'm unable to find your details on our system with the information given on here, so please do reach out to us at hello@healthpath.com so we can talk through your results with you and add any extra context that may be helpful for you.
With best wishes,
The Healthpath Team
They make you feel understood
Healthpath explain everything so well and didn't make me feel like any of my questions were silly. I felt very understood and listened too. After my GP said I'll "just have to live with it" when diagnosed with IBS and suffering with chronic bloating. Healthpath gave such helpful answers and it was so interesting to see what is really going on inside my gut. When I got my results, they were all explained and I was given supplements and a range of recipes to try. These have been amazing! I can't rate healthpath enough! I feel like I am finally healing my gut and being back in control of my body.
2 oktober 2022
Review zonder uitnodiging
Antwoord van Healthpath
Thank you so much for your review and recommendation, Chloe.
This is great to read! We're so pleased that you've been so happy with your results and our recommendations and do keep us updated on how you're getting on.
Wishing you all the best on your health journey,
The Healthpath Team
Gutguru-Every month they have a session to…
Every month they have a session to solve healthpath customers queries is the best thing. They have all the gut health answers,nutritionists recommend low fod-map diet and paleo-diet solved most of my gut issues. They also sell the best supplements for gut health and recommended based on our budget
30 november 2022
Review zonder uitnodiging
Antwoord van Healthpath
Thank you for taking the time to leave your review and for your recommendation of Healthpath.
We're delighted to hear that you are happy with our service and the support you've received.
Wishing you all the best,
The Healthpath Team
Really helpful and efficient
Really helpful and efficient. Kit was posted speedily, and when I managed to mess it up, they immediately sent a replacement free of charge, which I was grateful for.
Even though replies should take up to two days, in fact they replied to my query within two hours, which was brilliant service.
I like that they offer support in a variety of ways, too, including webinars, with knowledgable experts.
12 december 2022
Review zonder uitnodiging
Antwoord van Healthpath
Thank you so much for your 5* review.
We're so pleased to hear of your happiness with the service, and that you're finding the support and additional resources we provide so helpful.
Wishing you all the best on your health journey,
The Healthpath Team
Improved health through Healthpath.
I had been ill one way or another for 9 months since having a very nasty virus. (Previously I was very fit indeed). I had a lot of minor problems and was suffering with progressively worsening fatigue. After a gut analysis through Healthpath it was identified that I had imbalances in my gut and a 2 stage diet was recommended along with supplements. After 2 weeks on the diet there was a very noticeable improvement. Now after another 2 weeks I feel back to my normal fitness levels and am sleeping better than I have done for years. Sandra Hargreaves.
3 november 2022
Review zonder uitnodiging
Antwoord van Healthpath
Thank you for your 5* review, Sandra, and for sharing your experience with Healthpath.
We're so pleased to hear you have found the testing so helpful and have seen such an improvement in your symptoms. Please do keep us updated as you progress with your protocol.
Wishing you all the best,
The Healthpath Team
Excellent customer support…
I really appreciate how my case recently was dealt with. I bought a supplement which I, unfortunately, reacted to and couldn't continue to take it. I emailed Hayley in the customer service dept. telling her my concerns she very kindly asked me to return the product and offered me a refund. I'm very impressed with the customer support and how they go the extra mile to help. Thank you very much.
28 november 2022
Review zonder uitnodiging
Antwoord van Healthpath
Thank you for your 5* review, Aaliya, and we're so glad to hear you've had such a great experience.
With very best wishes,
The Healthpath Team
I really liked Nicky Webster…
I really liked Nicky Webster recommendation!! She is the star
3 maart 2022
Review zonder uitnodiging
Antwoord van Healthpath
Thank you for your review Yelena. We're delighted to hear you've found Nikki's recommendations so helpful, we'll pass on your kind words to her.
Wishing you all the best,
The Healthpath Team
Super disappointed with my order
Super disappointed with my order . Ordered Beta TCP 180 and don’t have any information when I will receive it. They just said we sent it , but u have to check the delivery. Very very very disappointed
11 december 2022
Review zonder uitnodiging
Antwoord van Healthpath
Dear Malina,
Thank you for taking the time to leave us your review.
We're so sorry for the delay with your supplement order. As we explained in our email to you, our orders are usually delivered within the 3 working day timeframe we state, however unfortunately the Royal Mail strikes have caused a lot of disruption and we have some orders that have been delayed as a result.
I know our head of customer services has been in contact with you today with regards to your order however we also wanted to post a response to your review here.
If you have any further questions, please don't hesitate to respond to the email you have from us.
Best wishes,
The Healthpath Team
Detailed Report, Wonderful Customer Service
The report it super detailed and the customer service is top tier! I am a bit of a difficult customer due to my communication difficulties, but Nina responded quickly, was very reassuring and walked me through the whole process. Thank you so much for taking care of me!
9 december 2022
Review zonder uitnodiging
Antwoord van Healthpath
Thank you so much for your wonderful review. We're so glad to hear you've found our test reports so helpful and I will pass your kind words on to Nina.
Wishing you the best on your health journey,
The Healthpath Team
Changed my life - ended 57 years of constipation
Changed my life. The analysis found that I had very low bifidobacterium and as a result I started making and drinking 200ml a day of my own organic milk kefir. After 57 years of chronic constipation I was at last cured. It turns out my gut biome was the problem not just 'more fibre, water and exercise'.
I took my kefir to Japan recently and it also had the same effect on 2 out of the 4 people who tried it.
Thank you!
1 december 2022
Review zonder uitnodiging
Antwoord van Healthpath
This is so great to hear, Joshua! Thank you for taking the time to leave us this wonderful review.
Wishing you all the best with your continued health,
The Healthpath Team
From the start I cannot fault the…
From the start I cannot fault the service and communication from Healthpath. They keep you informed and up to date and are understanding about our side of things.
24 november 2022
Antwoord van Healthpath
Thank you for your review, Anne.
It's great to hear you're so happy with the service and communication you've received from us.
Wishing you all the best on your health journey,
The Healthpath Team
I was mis advised on supplements you…
I was mis advised on supplements you recommended paid over £125 and it made symptoms worse until I was correctly re advised and then had to pay for further supplements
I would hope to return unused tablets to then be refunded .
16 november 2022
Antwoord van Healthpath
Dear Jayne,
Thank you for taking the time to leave your review.
We're sorry you've had an adverse effect to a couple of the supplements recommended to you. I know you have spoken with our head of customer services over email however we wanted to follow-up with a response here as well.
We appreciate that different practitioners will have individual approaches with supplements however the recommendations our practitioners made for you are evidence-based and personalised based on your test results and symptoms.
Adverse effects sometimes happen and can be an indication at the start that the supplements are starting to work. In the event of a reaction, stopping the supplements for a couple of days and starting them again one at a time at a lower dose is something that can be really helpful.
We're glad to have now been able to resolve your query regarding your supplements and we wish you all the best with your health journey.
The Healthpath Team
1.Frustrating and expensive
1.Although I eventually had nice person to help me it took weeks to access my results and report.
2. When I did get them there were no supplements recommended (which is what I asked for) for my gut. I have a back ground low level lymphoma no-one would give any guidance, therefore I had to another £150 to speak to someone individually. She was also lovely and helpful but I felt rather duped, it should be made MUCH clearer when purchasing the gut test that if you have a medical condition or any kind of cancer you will not get supplement recommendations. I expected to pay £350 ( a considerable sum ) and ended up paying £500 to get what I wanted
3. I was recommended people outside Healthpath who were even more expensive, I ignored this advice.
4. I receive too many general emails - its overload for me. I will be unsubscribing.
5.I am sorry I will not be recommending you.
15 oktober 2022
Antwoord van Healthpath
Dear Sally,
Thank you for taking the time to leave us your review and for talking through your feedback with our head of customer services.
There are some circumstances where we are unable to give a full protocol with test results and where practitioner support is an essential part of the service. It is important to us that the recommendations we make in our protocols are safe and we do our best to make this clear by having this information on our checkout page so it can be easily seen before a test purchase is made.
The practitioner referral was made with the intention of providing the best support for you and we felt the external recommendations were better suited than one of our in-house practitioners. However, we're glad to hear that you were able to book in with our practitioner, Belle, and hope you find her recommendations helpful.
We are sorry that you weren't happy with our service and appreciate your time on giving us your feedback, we have this to review and to understand on ways we can improve our service and make this information clearer.
We wish you all the best on the next steps of your health journey.
The Healthpath Team
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