Excellent communication regarding the monthly subscription I was paying, which didn't really fit the needs of my business any longer. After a brief discussion with Tak Tran in Support I was offered a... Toon meer
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My experience was nothing short of what Heart Internet has come to represent. Prompt service, very helpful and courteous assistance and well priced products you cannot find anywhere else. My gratitud... Toon meer
I contacted Heart Internet support for help updating the PHP version on our WordPress site. The support was excellent throughout. Scott responded quickly, identified the cause of the initial pr... Toon meer
Bedrijf heeft geantwoord
I had quite a complex problem with responses from a number of agents - all of whom were extremely helpful.
Bedrijfsgegevens
Geschreven door het bedrijf
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Contactgegevens
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Verenigd Koninkrijk
- sales@heartinternet.uk
- heartinternet.uk
4,7
Uitstekend
4K reviews
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Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Recently migrated over to these guys…
Recently migrated over to these guys and Fantastic support. Had a few teething issues Logging tickets on a Saturday I wasn’t expecting a reply until Monday/Tuesday however everything was resolved over a weekend which is fantastic service!
9 december 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Andy,
Thanks for the great feedback, and welcome to Heart! We’re really pleased to hear your support experience exceeded expectations, especially getting everything sorted over the weekend.
We’re here whenever you need us, and it’s fantastic to have you on board.
Kind regards,
Chris
I have been with Heart Internet for 14 years
I have been with Heart Internet for many years and am delighted that their recent transition to an even more solid footing has only impacted their services positively. Recently, I had a perplexing technical problem, trying to match client needs with my lack of technical comprehension of this particular issue. As a website designer, this happens from time to time and, no matter how many years I've had servers, there is always something new that crops up... and this is why I've stayed with Heart Internet for the last 14 years. There is always a technician willing to go the extra mile to solve a problem and they have always found a solution that worked. Waqar Ahmed solved my recent dilemma with patience and understanding - Thank you for that, Waqar... but he is not alone - over the years, many questions have been answered and issues resolved by other members of the Heart's technical and sales staff - all in a professional and helpful way. Definitely recommend Heart Internet.
8 december 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Gaile,
Thank you so much for being with us for the past 14 years, it truly means a lot. We’re delighted to hear that the recent changes have had a positive impact on your experience, and that Waqar Ahmed was able to support you with patience and understanding through a complex issue.
As you rightly said, there’s always something new in this space, and we’re proud to have a team that’s ready to go the extra mile whenever you need it. We’ll be sure to pass on your kind words.
Your recommendation is genuinely appreciated, thank you again.
Kind regards,
Chris
always good customer service
8 december 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Steven,
Thanks for the kind words! We’re really pleased to hear you’ve consistently had a good experience with our customer service.
Kind regards,
Mike
Andrew made it so easy
Andrew made it so easy. I'm lost with technology - he resolved my query quickly and effectively. Friendly too :)
8 december 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Charlotte,
Thanks for the lovely feedback! We’re really glad Andrew made things simple and stress-free, it’s always our aim to make tech feel less daunting. We’ll be sure to pass on your kind words to him!
Kind regards,
Mike
I had Adam Nicholson helping me today
I had Adam Nicholson helping me today - he was amazing and really patient with me. Guided me through my issues - and was incrediably helpful. Resolved my issues 100%. This has given me trust back in Heart Internet who ui had issues with before on support - thank you Adam!
8 december 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Shamin,
Thank you for the fantastic feedback! We’re so pleased Adam Nicholson was able to guide you through everything with patience and care, it’s great to hear he helped restore your trust in our support.
We’ll be sure to pass on your thanks to Adam!
Kind regards,
Chris
Antwoord van Heart Internet
Hi Richard,
Thanks for the kind words! We’re glad the service was fast and met your expectations.
Kind regards,
Chris
Excellent responsive Support.
Excellent responsive Support.
Prompt, and effective.
Especially helpful and knowledgable Andrei M!
6 december 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Jed,
Thanks for the great feedback! We’re really pleased you found the support prompt and effective, and we’ll be sure to pass on your kind words to Andrei M for his helpful and knowledgeable assistance.
Kind regards,
Mike
I've been a customer of Heart Internet…
I've been a customer of Heart Internet for many years and use their support services regularly. Just been working with Andrew to help resolve an SSL issue, and the responses have been fast and helpful.
5 december 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Paul,
Thank you for your continued support over the years, it’s always a pleasure to help. We’re really glad Andrew was able to assist with your SSL issue and provide fast, helpful responses throughout.
Always here if you need us again.
Kind regards,
Mike
Helpfulness and guidance
The helpfulness shown by the advisor and guidance to answering my query promptly each day.
4 december 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Parminder,
Thanks for the kind words! We’re really pleased to hear our advisor was consistently helpful and guided you through your query with prompt, daily support.
Always here if you need us.
Kind regards,
Chris
I had lost a serve I had for a long…
I had lost a serve I had for a long time. I needed Heart Internet to keep me going. I had thought a daunting task working with others on the internet and getting nowhere. And a reply quickly came with answers. I followed very good instructions and in no time the problem was solved. They are very well organised and instead of "a huge technological headache" they made it easy for me to get back on track. Thank you Heart Internet!
22 november 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi,
Thank you for such thoughtful feedback. We’re really glad our team could step in quickly and turn a potentially overwhelming situation into a straightforward solution. It’s great to hear the instructions were clear and that you felt supported every step of the way.
We’re always here when you need us, thank you again!
Kind regards,
Mike
Help with setting up my e mail, account via Thunderbird.
Alex was great at talking me through setting up my e mail account, which I had almost given up hope of ever achieving . Despite it taking numerous attempts due to my complete lack of IT ability, we got there in the end! Thanks Alex!
4 december 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Justin,
Thanks so much for your kind words! We’re really pleased Alex was able to guide you through setting up your email in Thunderbird, especially with the patience needed to get everything working smoothly.
It’s great to hear you didn’t give up and that we got there together in the end!
Kind regards,
Chris
Heart are great!
Heart are great, we've used them for years. They always respond quickly to any issues and represent really good value for money.
You get a real person and they are always very helpful, they communicate on "your level"
Wouldn't hesitate to recommend.
1 december 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Andrea,
Thank you for your kind words and continued support over the years, it means a lot to us. We’re really pleased you’ve found our team responsive, helpful, and easy to communicate with. That personal touch is something we truly value.
We really appreciate the recommendation!
Kind regards,
Mike
Efficient service
3 december 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Jeremy,
Thanks for the feedback! We’re glad to hear you found the service efficient, always happy to help.
Kind regards,
Chris
Good service delivered at speed.
Support ticket that many companies would wait until the working week to action was dealt with efficiently by Andrew W on a Sunday after 1800 hours. Good service delivered at speed.
30 november 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Neil,
Thank you for the great feedback! We’re really glad Andrew W was able to step in promptly, even on a Sunday evening, and get everything sorted efficiently.
We’ll be sure to pass on your thanks to him.
Kind regards,
Chris
Fast fix
Very fast response and resolution when my server had an error.
29 november 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Toby,
Thanks for the kind words! We’re really pleased our team could jump in quickly and get your server issue resolved without delay.
Kind regards,
Mike
Have used Heart for years
Have used Heart for years, and although in the past their support was dreadful, I am pleased to see virtually everything about Heart has improved, including the great technical support and timely manner of keeping you updated. Well done Heart
29 november 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Andrew,
Thank you for your honest and encouraging feedback. We’re really glad you’ve noticed the improvements, especially in support and communication, it means a lot coming from a long-time customer.
We truly appreciate you sticking with us and look forward to continuing to support you.
Kind regards,
Chris
The support agent was proactively…
The support agent was proactively helpful dealing with a low-tech client.
25 november 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Ian,
Thanks for your kind words! We’re really pleased to hear our support agent provided proactive and helpful guidance, it’s exactly what we aim for, especially when things get a bit technical.
Kind regards,
Mike
Prompt and to-the-point responses.
28 november 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Laurent
Thanks for the feedback! We’re glad you found our responses prompt and straight to the point, just how support should be.
Kind regards,
Chris
Fixing exotic email issues
Problem with email rejection, it took several iterations and I was surprised and delighted that Alexandra Maria took the time to fix what I broke, then work through and give me a detailed explanation of the issue and how I could fix it.
I'm delighted with the outcome
23 november 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi,
Thank you for the great feedback! We’re really pleased Alexandra Maria was able to take the time to get everything sorted and walk you through the issue step by step. It’s always great to hear when our support not only fixes the problem but helps make things clearer going forward.
Delighted we could help, always here if you need us again.
Kind regards,
Chris
Heart Internet simply does as it promises
Heart Internet simply does as it promises. Its staff are knowledgable, professional and talented and provide excellent service when you need it.
25 november 2025
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Rod,
Thank you for the kind words. We’re so pleased to hear that our team continues to deliver on our promises with professionalism and expertise. Your feedback means a lot to us.
Kind regards,
Chris
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