Excellent communication regarding the monthly subscription I was paying, which didn't really fit the needs of my business any longer. After a brief discussion with Tak Tran in Support I was offered a... Toon meer
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Lees wat reviewers zeggen
My experience was nothing short of what Heart Internet has come to represent. Prompt service, very helpful and courteous assistance and well priced products you cannot find anywhere else. My gratitud... Toon meer
I contacted Heart Internet support for help updating the PHP version on our WordPress site. The support was excellent throughout. Scott responded quickly, identified the cause of the initial pr... Toon meer
Bedrijf heeft geantwoord
Alex and the team at Heart Internet have been absolutely fantastic. I raised an urgent support ticket and Alex responded quickly with clear, thorough guidance that was extremely easy to follow. Ever... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Contactgegevens
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Verenigd Koninkrijk
- sales@heartinternet.uk
- heartinternet.uk
4,7
Uitstekend
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The caring and sympathetic approach to…
The caring and sympathetic approach to someone who is not technical
18 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi,
Thank you for your kind words. We’re really pleased to hear that you found our approach caring and sympathetic. We understand that technical issues can sometimes feel overwhelming, and we always aim to provide clear, supportive help regardless of technical experience.
We’re glad we could assist you and make the process easier.
Kind regards,
Chris
Adrian was a great help in trying to…
Adrian was a great help in trying to resolve an email issue. We went through the steps and am happy with the outcome, great and intelligent customer support.
17 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Alberto,
Thank you for the great feedback! We’re really pleased Adrian was able to work through the steps with you and help resolve your email issue.
It’s great to hear you were happy with the outcome and the level of support provided.
Kind regards,
Mike
Been with Heart for years
Been with Heart for years, have always found them quick to respond and help with any questions.
I've had an on-going dialogue with Andrew Welsby (and others from time to time) concerning shifting to another product which has just completed. He made the process painless!
16 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Steve,
Thank you for your continued support over the years - it really means a lot to us. We’re really pleased Andrew Welsby was able to make the transition smooth and straightforward for you, and that the process felt painless from start to finish.
Always here to help whenever you need us.
Kind regards,
Mike
Antwoord van Heart Internet
Hi Ben,
Thanks for the kind words! We’re really pleased you’ve found the team helpful - it’s always great to hear.
Kind regards,
Chris
Quick efficient advice thanks
Carmen answered by question straight away by providing a link to show me what to do and advised me to keep the chat tab open so that she could offer support while I completed the task.
13 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Joanna,
Thank you for the great feedback! We’re really pleased Carmen was able to respond quickly and guide you through the process while you completed the task.
Kind regards,
Chris
very helpful live chat.
very helpful live chat.. sorted the problem
11 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Abdur,
Thanks for the kind feedback! We’re really pleased the live chat team could help and get the problem sorted quickly.
Kind regards,
Chris
Excellent service from Waqar Ahmed on…
Excellent service from Waqar Ahmed on the upgrading of a reseller hosting platform and transfer of hosted domains from another Heart reseller
9 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Peter,
Thank you for the great feedback! We’re really pleased Waqar Ahmed was able to support you with the reseller upgrade and domain transfers.
Kind regards,
Chris
Quick and clear reply
Quick and clear reply from Carmen. Also, reached out on our behalf to the Agency to help communication. Thanks
9 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Jon,
Thank you for the great feedback! We’re really pleased Carmen was able to provide a quick and clear response, and that she could also assist by reaching out to the agency to help move things forward.
Kind regards,
Chris
Easy to use etc
9 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi,
Thanks for the feedback! We’re really glad to hear you’ve found everything easy to use.
Kind regards,
Mike
After Microsoft screwed up, Heart was my only hope
After Microsoft screwed up my mailboxes, Heart Internet helped guide me through the very tortuous process to restore communication with the world. The word AMAZING doesn't cover it. In particular, Si Crouth took over control of my PC and brought it safely back to normality. His technical skills, knowledge and patience were outstanding. More highly recommended than I can say.
5 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Anthony,
Thank you so much for taking the time to share this. Situations like that can be incredibly stressful, so we’re really pleased Si Crouth was able to step in and guide you through the process to get everything working again.
We’re delighted we could help get everything back to normal.
Kind regards,
Chris
Really helpful and patient service.
Really helpful and patient service.
Didn't make me feel stupid and explained everything clearly and patiently.
5 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi,
Thank you for the lovely feedback! We’re really pleased to hear the support you received was helpful and patient, and that everything was explained clearly without making things feel overwhelming.
That’s exactly the kind of experience we aim to provide.
Kind regards,
Chris
Great support
4 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Jordy,
Thanks for the great feedback! We’re really pleased you had a positive support experience.
Kind regards,
Mike
Alexandra Maria gave a great service
Alexandra Maria gave a great service, as we had some website issues Alexandra managed to sort it out in minutes. Very friendly and caring person.
2 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Azeem,
Thank you for the great feedback! We’re really pleased Alexandra was able to jump in and resolve your website issue so quickly.
Kind regards,
Chris
Very professional support to the RSARS…
Very professional support to the RSARS in transferring domain name to new IT Manager.
Once engaged with the correct person very - patience and professional support over a difficult historical ownership situation to be able to-do the transfer.
3 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi,
Thank you for your feedback. We’re really pleased our team was able to provide the patience and professionalism needed to work through the historical ownership issues and complete the domain transfer successfully.
Situations like that can be complex, so it’s great to hear the support helped make the process smoother.
Kind regards,
Mike
Tech Support resolved things fast!
Alex was a great help to sort out a hosting issue - sorted things straight away for me!
Thanks Alex
2 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Chris,
Thanks for the great feedback! We’re really pleased Alex was able to step in and get your hosting issue sorted straight away.
Kind regards,
Chris
Great, Prompt Service
Great, prompt service
I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their response was clear, concise and exactly the answer I wanted. Great service.
2 maart 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi David,
Thank you for the great feedback, and for being with us for so many years, it really means a lot. We’re glad the team could step in and provide a clear and straightforward response to help get everything sorted for you.
Kind regards,
Chris
I got a swift answer to my query.
28 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Alex,
Thanks for your feedback! We’re really pleased your query was answered swiftly and that the team could help when you needed it.
Kind regards,
Mike
The support team
The support team, especially Carmen, have been wonderfully responsive and helpful in recovering a domain for me. I can’t thank them enough. I now have to work out what to do with it ;-)
Thank you all for your help.
27 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Matt,
Thank you for the lovely feedback! We’re really pleased Carmen and the team were able to help you recover your domain, what a relief that must have been.
If you need any guidance, we’re always here to help.
Kind regards,
Chris
Great technical and customer support
The customer and technical support received once again are just top class, timely, professional and simple to understand
5 stars all day long :)
27 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Robert,
Thank you for the fantastic feedback! We’re really pleased to hear the support you received was timely, professional, and easy to follow.
5 stars all day long means a lot to the whole team!
Kind regards,
Mike
Vast amount of help
25 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Peter,
Thank you for the kind words! We’re really pleased to hear you received a great deal of help from the team.
Always here whenever you need us.
Kind regards,
Chris
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