Heathrowterminalpark Reviews 38

I have a very disappointing experience with them and here are as follows:

1. They do not have a shuttle to pick you up and they never offered one. They use your car to drop down and pick up so you have to pay extra for parking fee TWICE!!!

2. we nearly missed our flight because we waited 45 mins for them to pick up the car from the airport parking.

3. they charged us an extra £35 to add another day of parking which is almost half the price we paid for the whole 8 days of parking, we paid £78 for 8 days.

in total we dished out nearly £145 which is the same price of the actual official Heathrow parking service. we thought we can save by using cheaper service but ended up paying the same but with an extra inconvenience.

Booked as appeared first on google search! Postcode provided to a housing estate, website and manage my booking facility went to a 404 error page, no-one picks up phone and we are £59 down. Avoid at all costs, reported to google as a scam!

Horrific. After losing my passport and having to extend my parking by a few days, I was charged more than the initial 2 weeks. The payment was made to an individual and I have asked for an invoice for this on the phone, email and in live chat about 10 times and despite me being told I’d get one it’s never been received. They owe me a refund for one night’s parking but ignore my messages and calls. We waited 1 hr 45 mins for the meet and greet on our return. The car was filthy with two pots of chewing gum in it, next to no petrol so it appeared the car had been used. The worst part is the car was dropped off and it was making a weird noise which has got worse over the last few days. Whatever they have done to the car I now need to take it to a garage. I left a voicemail for them yesterday which has been ignored. I will be reporting them to the Independent Appeals Service today but please avoid these at all costs, they should be shut down.

If I could do a zero I would.

Absolutely disgusting company, called an hour before they told us to go to a different address we refused as not instructed on website. They was not there time instructed, told us to leave key on wheel and £20 in car!

We did not a left this in short stay and will be claiming back through our credit card.

We was hung up on, spoken over continually during our conversation. DONT USE THIS COMpany!!

If there was a zero star rating, these clowns would get it.

I rang them when the plane landed, they still kept me waiting an hour to bring my car to the car park and they could not care less. I stood for an hour whist they kept saying ‘he’s 5 minutes away mate’. I’m not your sodding mate!

Do not use these people they are terrible. Absolute rubbish!

Dreadful service. No ‘meeting or greeting involved’. ‘Driver looked more like a dealer. Called ahead an hour before arrival as required, but my driver still kept me waiting for 40 minutes after I arrived. Phone number went straight to voicemail. Had to pay £12.50 additional car park charge to get out of the short stay on drop off and another £8 to leave. No mention of that on the website or booking. Avoid.

Do not use!
It didn't seem like a liget service.
We booked the park and ride service so spent ages driving around a housing estate looking for the park and ride drop off, the area looked rough and we didn't like the idea of leaving our car there. When I called them they said park and ride wasn't available that day so they met us at the terminal, took our keys and drove off.
It caused us loads of stress on holiday as we kept checking our car on our location app to see where it was being held.
They seemed to move it to 2 locations, we were worried we might not see the car again.
When we returned, they had altered the seats, altered the steering wheel position, connected to our car music system and left a badminton ball in the car so we wondered if they had been using it whilst we were away.
We were also charged £8 for entering the short stay car park when we dropped off the car and again when we collected, as well as asking for £5 for the driver.
Complete sham .... it caused unnecessary stress whilst we were on holiday. I'll never use them again!!!

It is cheap but not worth it. Website is misleading. There is no "park & ride", the car park is an abandonned construction site, communication is horrendous (is someone operating this from their kitchen..?), the staff are rude and misogynistic (you drive a car so you can only be a "sir"). I'm not entirely sure why both seats needed to be reclined and I found the left overs of a chocolate bar in the car. Feeling releived to have recovered my car! Never again.

I would not recommend booking a meet and greet service with this company. I telephoned the number provided on the email several times one hour prior to arriving at the airport (as instructed in the email) and nobody answered the call. Their response is their payment processor is restricted from processing refunds and ask the bank for a chargeback.

Booked this under the name HEATHROWTERMINALPARK.UK

Wish I had read these reviews beforehand. As others have said, should be no stars. Called as requested on the booking confirmation, 45 minutes before we arrived and they had no record of our booking. Eventually found the waste ground and handed over our keys. Our ride to the terminal was in an unroadworthy car. On arrival, called for collection and they said they would drive our car to pick us up which we didnt want. Again no recollection of our car. Took them over an hour to return our car. Called 4/5 times and they kept putting the phone down on us. Very difficult to understand what they were saying on the phone.

I’ll be honest, this company isn’t even worth 1 star, we had to wait 15 minutes after dropping our car in a dark & unmanned car park. Our lift was in an old car that probably wasn’t insured to do the transfer, when we got to the terminal we were charged £15 for the drop off & car park charge on our arrival back. When we returned we had to wait over an hour for our car to be returned, luckily I called as soon as we had departed the plane.
I rang 4-5 times & they were very unpolite over the phone, when we eventually got our car, on exiting the car park I had to pay £8 as they hadn’t paid for the ticket, I rang them & was told to send my bank details & they would refund it, I’m still waiting for it after 2 weeks. I thought this was meant to be meet & greet at the terminal, when I called to say we were on our way I was sent the car park location as they apparently don’t start meet & greet until 8am. This is not mentioned at the time of booking at all. This company seriously needs looking into & shut down as they do not state things properly on there website & are definitely no help over the phone & quite rude & abrupt. I do not believe any of these people are properly licensed or fully insured to do this job. Definitely advise not to use at all, report them do not use them.

Avoid at all costs

So my car had someones name (sandhu) linked in the car play and cigarette burns on the inside. So it’s clear to me he took it for a joyride as there was 20miles extra on the clock and he also crashed it and smashed up the front to the cost of £5000 worth of damage. They didn’t even say a word about it they just left the keys on the front wheel and left like I wasn’t going to notice the damage. They are refusing to hand over insurance details and stating they will fix it themselves. I have no intentions of letting these scumbags anywhere near my car again. This company needs to be shut down for false advertising as the website is full of lies (no cctv no 4.8out of 5stars and unfortunately for me it seems like no insurance) and they offer the worst service imaginable while being rude. It may be cheap but you pay for what you get. When I booked there were no reviews but now there are all 1star reviews so book somewhere else and save yourself the hassle of having to deal with rude lowlife scumbags.

DO NOT USE
Awful service We had to leave our lovely car in a random derelict area We were then driven in a beaten up car to T5 We were charged £15 extra for the lift to the terminal. We handed over our keys with trepidation. We had no choice at this time as needed to rush to get our flight.
On return we had to exit around 45 mins for the car to be returned and pay a further £6 to exit the car park This is NOT a trustworthy company please don’t be tempted by the price.

Do not use this company. The place they store the cars looks like a recycling tip, cables and general waste all under everyone tyres,old cupboards and fileing cabinets next to people's cars. Waited ages for my car to be picked up,endless unanswered phone calls zero apologies. On my return my car was filthy and no driver to be seen,after eventually getting through he told me he had left my key on the front wheel,leaving the car unattended!! After a harsh exchange of words over the phone the response I got was "whatever" never use this company again it needs shutting down.

I didn’t read the reviews beforehand … big mistake. An hour before arriving, I phoned as directed and I was given a different postcode from the one advertised. The one I arrived at in the early hours resembled a fly tipping site, and we had to park anywhere there was a bit of space. We had to hand over our keys and were driven to terminal 3, having to pay £15 on the way to cover drop off/pick up charges at the airport. The pick up area on return was not as designated as in the original information but we eventually sorted that out. A surprise when my car arrived, and not a pick up car, but the reason soon became obvious. The young man driving in gave me a ticket. I assumed it was paid as I had already paid previously. But no, it cost me a further £8 to leave the terminal. It was with some relief that the car appeared unscathed on pick up but I later found that three £1 pound coins I had deliberately put out of sight in the glove box had been taken. Why is this company still allowed to operate?!

Made the mistake of booking before reading the reviews. Cancelled immediately. Still waiting for the refund. Abrupt on the phone, when they finally get around to answering. Cheap, but you get what you pay for, rubbish service.

TOTAL CON ARTISTS! AVOID AT ALL COST!

Plenty of other reputable companies available.
Worth paying the extra to avoid stress and for piece of mind.

Never arrived for our car despite waiting for nearly 2 hours!

DO NOT USE.

SCAM - SCAM - SCAM - DO NOTUSE

I booked for 3.30 entry - accepted and no mention at the time of booking that they only opened at 4. Phoned 12 times before arrival as requested - no reply. Followed the post code on the website - couldn't find the place. Eventually got a phone call from a woman who couldn't speak English (this after the last very irate voice message that I left). She said she would send me the postcode. Completely different address.
We gave up and drove to Heathrow Long Stay. Was unable to pre book at that late stage so took a ticket. Cost me £308. Unfortunately due to the driving around and not finding the place, I did not have the luxury of picking and choosing. We just made our flight in the nick of time. A very expensive lesson learnt.

We have since contacted our Credit Card Company who reversed the payment and refunded us.
If more people did this - they would go out of business.

STAY AWAY!!!!
Worst parking company I have ever used.
Terrible communication. we arrived at the holiday inn to drop the car nothing was mentioned that we had to leave our keys there, the car was moved to a remote location away from the airport and apparently very muddy. The person there took other customers to a different terminal as said will be back shortly, we waited around 45 minutes and had to take an uber to the terminal. Upon return they made me pay for the car park at the airport, the car was very dirty on the outside and inside. they mentioned to send a message that they will refund £10 for the wash, of course this didnt happen. I've spent around £45 extra for this bullshit. Now my emails and messages are being ignored and the car is dirty.... Don't use this company!

Our experience is similar to everyone else's and I wish we had seen the reviews! We phoned as instructed and it went through to an answer service. Nobody turned up at Terminal 5 and we had to book another company right there at 3 times the price. We were really lucky that someone from another company was there to help us. It was extremely stressful but at least we didn't experience the pickled up on return as this sounds much worse.