Fantastic Technical Support from Nick when the fan motor failed within warranty. Nick despatched a new motor which was delivered the next day and easily fitted. Rare to find such excellent no-quibble... Toon meer
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Lees wat reviewers zeggen
I bought an Endless Pool Fastlane unit from this business. They were hugely knowledgeable about the product and provided excellent advice prior to and after the sale. I had a bit of difficulty ge... Toon meer
Bedrijf heeft geantwoord
Purchased a HotSplash35 early this year ready for what has turned out to be a record hot summer. The unit is small, quite and extremely effective, consuming very little power to get the pool up to 30... Toon meer
Bedrijf heeft geantwoord
I bought 2 thermotec mini air source heat pumps, a 4kw and 5kw, to heat 2 pools. Prior to ordering my other half called for some advice. They were really helpful and seemed very knowledgeable. We set... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pool Heating Specialists - HeatPumps4Pools
Contactgegevens
Unit 3 Sovereign Park, Cranes Farm Rd,, SS13 3JD, Basildon, Verenigd Koninkrijk
- 01268-206560
- enquiries@heatpumps4pools.com
- heatpumps4pools.com
4,7
Uitstekend
188 reviews
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Fast delivery and good price
12 maart 2025
Antwoord van HeatPumps4Pools
Dear Jose, thank you for your excellent review, it is much appreciated
Best Wishes
The HeatPumps4Pools Team
The staff knew everything and all the…
The staff knew everything and all the answers to my questions.
I purchased from them and received my shipment the next day.
100% recommended.
7 april 2025
Review zonder uitnodiging
Antwoord van HeatPumps4Pools
Hi Gareth, thank you for your excellent review, it is much appreciated
Best Wishes
The HeatPumps4Pools Team
Antwoord van HeatPumps4Pools
Hi Rebecca. Many thanks for your positive review, it is much appreciated. We are glad that we were able to assist.
Best wishes
The HeatPumps4Pools team
Fantastic experience thanks to David…
Fantastic experience thanks to David Kelly at heatpumps4pools. David checked over my order and made sure it was appropriate for my needs, and facilitated delivery to coincide with my awkward schedule. You have made a loyal customer of me! Thank you so much!
18 maart 2025
Review zonder uitnodiging
Antwoord van HeatPumps4Pools
Hi Tristan, many thanks for your excellent review, it is much appreciated. We will pass on your feedback to David Kelly.
Best Wishes
The HeatPumps4Pools Team
Strongly Recommend
Customer service was great and not only was the knowledge of the staff I was in touch with was impressive, but also their willingness to help with any queries via email and over the phone.
20 februari 2025
Antwoord van HeatPumps4Pools
Hi Paul, thank you so much for your great review, it is much appreciated and glad that we were able to help.
Best wishes
The HeatPumps4Pools team
Very quick delivery.
29 januari 2025
Antwoord van HeatPumps4Pools
Hi Richard, thank you so much for your great review, it is much appreciated and glad that we were able to deliver promptly for you.
Best wishes
The HeatPumps4Pools team
The item was no where near sensitive…
The item was no where near sensitive enough so I had return the the the item plus p&p
It is the item I was reviewing not the company
18 januari 2025
Antwoord van HeatPumps4Pools
Dear Brian, many thanks for your feedback. We are sorry to hear that you were not happy with the sensitivity of the frost thermostat that you purchased. This has been refunded to you.
Kind regards
The HeatPumps4Pools team
Always a pleasure to deal with
Always a pleasure to deal with, helped me out with technical questions and fault finding issues, and sent required part really quickly.
25 november 2024
Antwoord van HeatPumps4Pools
Dear Chris, thank you for your great review and feedback and glad that we were able to assist
Best Wishes
The HeatPumps4Pools team
Wi-Fi Modules - Error in Sending Order
I received the WiFi module I order it via online, but I noticed a discrepancy between the image shown and the product I received. As a result, I contacted the company via email, and they provided a thorough and convincing technical explanation, clarifying that the product I received is the latest version of the one displayed on their website.
The company’s follow-up and insistence on offering a solution to the issue were greatly appreciated on my part, as they provided me with the option to return or exchange the product. This level of attention reflects the company’s deep commitment to customer satisfaction and their high professionalism in handling any technical issues that may arise.
The company’s insistence on clarifying their position with complete confidence reflects their extensive experience in marketing their products and addressing any issues that may occur. Based on my experience, I highly recommend dealing with this excellent company and the two amazing colleagues, David and David.
27 november 2024
Antwoord van HeatPumps4Pools
Hi Anas, we can see that you ordered one of our Thermotec wifi modules for use on a different unknown heat pump. We sent out the latest Thermotec wifi module that works on all Thermotec heat pumps. We believe that you had problems using it with a different make of heat pump. We have tried contacting you to provide support and to resolve the problem and we have also offered a full refund, but we have been unable to contact you. Please contact us so that we can assist further.
Best Wishes
The HeatPumps4Pools team
Antwoord van HeatPumps4Pools
thank you for your great review and feedback
Best Wishes
The HeatPumps4Pools team
Brilliant customer service
Brilliant customer service, arranged delivery to suit my needs with dates/times and support over the phone when I needed it.
10 november 2024
Antwoord van HeatPumps4Pools
thank you for your great review and feedback
Best Wishes
The HeatPumps4Pools team
Everything from ordering to delivery
Everything from ordering to delivery
Help there if required
30 oktober 2024
Antwoord van HeatPumps4Pools
thank you for your great review and feedback
Best Wishes
The HeatPumps4Pools team
Great customer care
I recently phoned and left a message, not really the expecting a reply as I just wanted a user manual not to purchase anything. Within 5 mins they had made contact and within another 5 mins I had it emailed to me.
Excellent can't thank them enough
12 november 2024
Review zonder uitnodiging
Antwoord van HeatPumps4Pools
Hi Denise, Many thanks for your excellent review. It is much appreciated and we are really glad that we were able to assist you.
Best Wishes
The HeatPumps4Pools team
Great support from this company
I bought the Heatpump 4 years ago and it has been flawless until this year when I had a problem with the control panel. The support guys have been brilliant they talked me through a couple of things to try before replacing the panel but they didnt work so I ordered a new panel. Again the support guys kept me informed about the order and offered advice if needed on how to install it. It was easy to install and the heatpump is working fine again
7 oktober 2024
Antwoord van HeatPumps4Pools
Hi Mark, many thanks for your great review, it is much appreciated. We are glad that we resolved your problem and your display is working normally again
Best Wishes
The HeatPumps4Pools team
Excellent service from Heat Pumps for…
Excellent service from Heat Pumps for Pools. I ordered an ASHP and received a phone call within an hour advising me of a delivery date. They also offered a lot of advice before i made the purchase.
19 september 2024
Antwoord van HeatPumps4Pools
Thank you for your excellent review and feedback. We are glad that our advice was helpful.
Best Wishes
The HeatPumps4Pools team
Quality items always fit for purpose
13 september 2024
Antwoord van HeatPumps4Pools
Hi David, thank you for your excellent review and feedback.
It is much appreciated and we are really glad that we were able to assist you.
Best Wishes
The HeatPumps4Pools team
Definitely five stars service.
Definitely five stars service .
Quick response. Fast delivery.
Amazing
5 september 2024
Antwoord van HeatPumps4Pools
Thank you for your excellent review and feedback.
It is much appreciated and we are really glad that we were able to assist you.
Best Wishes
The HeatPumps4Pools team
Antwoord van HeatPumps4Pools
Thank you for your excellent review and feedback.
It is much appreciated and we are really glad that we were able to assist you.
Best Wishes
The HeatPumps4Pools team
Heat Pump Problem resolved
Problem of defective control of heat pump correctly identified and resolved by replacing control
Screen
19 augustus 2024
Antwoord van HeatPumps4Pools
Thank you for your excellent review and feedback.
It is much appreciated and we are really glad that we were able to assist you and resolve the problem that you were having.
Best Wishes
The HeatPumps4Pools team
Antwoord van HeatPumps4Pools
Thank you for your excellent review and feedback.
It is much appreciated and we are really glad that we were able to assist you.
Best Wishes
The HeatPumps4Pools team
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