Fantastic Technical Support from Nick when the fan motor failed within warranty. Nick despatched a new motor which was delivered the next day and easily fitted. Rare to find such excellent no-quibble... Toon meer
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Lees wat reviewers zeggen
I bought an Endless Pool Fastlane unit from this business. They were hugely knowledgeable about the product and provided excellent advice prior to and after the sale. I had a bit of difficulty ge... Toon meer
Bedrijf heeft geantwoord
Purchased a HotSplash35 early this year ready for what has turned out to be a record hot summer. The unit is small, quite and extremely effective, consuming very little power to get the pool up to 30... Toon meer
Bedrijf heeft geantwoord
I bought 2 thermotec mini air source heat pumps, a 4kw and 5kw, to heat 2 pools. Prior to ordering my other half called for some advice. They were really helpful and seemed very knowledgeable. We set... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pool Heating Specialists - HeatPumps4Pools
Contactgegevens
Unit 3 Sovereign Park, Cranes Farm Rd,, SS13 3JD, Basildon, Verenigd Koninkrijk
- 01268-206560
- enquiries@heatpumps4pools.com
- heatpumps4pools.com
4,7
Uitstekend
188 reviews
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Antwoord van HeatPumps4Pools
Hi Tom, many thanks for your great review and I am glad that we were able to answer all of your questions
Best wishes
The HeatPumps4Pools team
Failure to act on delivery instructions
Despite an eMail informing them of dates I was away on holiday and that I had a shingle drive, the delivery was attempted the day before I returned from holiday by a driver who said he could not deliver onto a shingle drive.
Second attempt the next day, same driver, same equipment. This time I was able to find a solution to help the driver complete the delivery onto my drive.
Subsequently I have received a call from HeatPumps4Pools to apologies and they did acknowledge that my eMail should have been responded to to inform me that it would be a kerb side only delivery.
15 mei 2023
Antwoord van HeatPumps4Pools
Hi Stuart, many thanks for your review. I called you and we spoke by phone today. As discussed, we passed on your holiday dates, but unfortunately the courier tried to deliver a day early. They returned the next day and delivered the goods.
Heat pumps are delivered on pallets and these cannot be dragged over shingle driveways, therefore the driver will leave the goods at your driveway entrance and the customer is responsible for moving the heat pump to the desired location in the garden. This is explained in our terms and conditions of sale. I apologise that we did not email you to confirm this.
I am glad that the heat pump was delivered successfuly and we hope that you enjoy using it.
Best wishes
The HeatPumps4Pools team
Happy customer
I was very happy with my purchase of a swimming pool pump and filter. The product arrived within the time quoted. It was well packaged, price was competitive and was very simple to put together. We did not need to contact the company for any help, which was on offer if needs be. I would certainly recommend this company.
11 mei 2023
Antwoord van HeatPumps4Pools
Hi Lorraine, many thanks for your great review and I am glad that you are happy with your purchase
Best wishes
The HeatPumps4Pools team
Excellent customer service
David Morris, what a legend! Super helpful with diagnosing a fault on my sunspring over the phone. Saved buying a part. Would 100% recommend. Thanks alot.
10/10 for customer service.
30 mei 2023
Review zonder uitnodiging
Antwoord van HeatPumps4Pools
Hi Keval, Many thanks for your excellent review and really glad to hear that we were able to help to resolve the problem you had. I enjoyed being called a "legend" !
Best wishes
The HeatPumps4Pools team
Competitive price and fast delivery
Competitive price and fast delivery. Thank you very much.
29 april 2023
Antwoord van HeatPumps4Pools
Hi Perry, Many thanks for your positive feedback. It is much appreciated.
Best wishes
The HeatPumps4Pools team
Antwoord van HeatPumps4Pools
Many thanks for your positive feedback. It is much appreciated.
Best wishes
The HeatPumps4Pools team
Fantastic Service
Very friendly and helpful to deal with. They sorted out a delivery issue and dispatched a replacement heat pump after the first one was lost by the Courier.
2 mei 2023
Antwoord van HeatPumps4Pools
Hi Harry
Many thanks for your positive feedback. It is much appreciated. Sorry about the delivery issue caused by the courier and glad to hear that we resolved them for you
Best wishes
The HeatPumps4Pools team
Great response
Great response, Very quick, helpful and dealt with me pleasantly as i was being stupid
3 mei 2023
Antwoord van HeatPumps4Pools
Hi Chris, Many thanks for your positive feedback. It is much appreciated.
Best wishes
The HeatPumps4Pools team
Antwoord van HeatPumps4Pools
Hi Adrian,
Many thanks for your positive feedback. It is much appreciated.
Best wishes
The HeatPumps4Pools team
Great advice and products
I needed some advice prior to buying a new circulation pump. I was able to talk to real experts and obtained just what I needed, so went ahead and bought a new variable speed pump. The pump is now installed and runs nearly silently.
19 april 2023
Antwoord van HeatPumps4Pools
Hi Paul, many thanks for your great review and we are delighted to hear that you are pleased with your Thermotec Variable speed pool pump. I assume you mean that the pump IS installed and runs nearly silently
Best wishes
The HeatPumps4Pools team
Made a mistake in my order online was…
Made a mistake in my order online was contacted by heat pumps to check on my order , Oder was corrected and a refund was sent back to me, also found them very helpful on setting up my heat source pump sent me a email explaining how to set heater up found them to be very helpful
10 april 2023
Antwoord van HeatPumps4Pools
Hi John, Many thanks for your positive feedback. It is much appreciated.
Best wishes
The HeatPumps4Pools team
Top service best in the business 10/10
17 april 2023
Antwoord van HeatPumps4Pools
Hi Paul, many thanks for your great review, it is much appreciated.
Best wishes
The HeatPumps4Pools team
Great customer service
Great customer service, very helpful with queries and great products.
2 april 2023
Antwoord van HeatPumps4Pools
Hi Gary, many thanks for your great review and feedback it is much appreciated.
Best wishes
The HeatPumps4Pools team
Antwoord van HeatPumps4Pools
Hi Nigel, many thanks for your great feedback. We hope that you enjoy using your Thermotec Inverter 17kw heat pump.
Best wishes
The HeatPumps4Pools team
Antwoord van HeatPumps4Pools
Hi Sven, many thanks for your positive review, it is much appreciated
Kind Regards
The HeatPumps4Pools team
Antwoord van HeatPumps4Pools
Hi Tim, many thanks for the positive review, it is much appreciated and we are delighted to hear that the parts worked well for you
Regards
The HeatPumps4Pools team
Fantastic customer service
Fantastic customer service. Helps me work out what heat pump would work best for my pool. Fast delivery.
20 maart 2023
Antwoord van HeatPumps4Pools
Hi Jon, many thanks for the positive review, it is much appreciated and we hope that you enjoy using your pool heat pump for many years to come.
Kind Regards
The HeatPumps4Pools team
Efficient and helpful service
15 maart 2023
Antwoord van HeatPumps4Pools
Hi Mike, many thanks for the positive review, it is much appreciated
Kind regards
The HeatPumps4Pools team
Very professional team
Very professional team, great support which has continued after my purchase,
27 januari 2023
Antwoord van HeatPumps4Pools
Hi Matt, many thanks for your great review, it is much appreciated.
Kind regards
The HeatPumps4Pools team
The best - better than all the rest…
We heartily recommend this company as they not only helped us when our pool's heat exchanger failed but additionally saved us money by sourcing a bigger unit with the same specification for the same price.
John Amor, The Wight, Isle of Wight
20 februari 2023
Antwoord van HeatPumps4Pools
Hi John, Many thanks for your great review. We are glad that we managed to source a replacement heat exchanger for you as an urgent replacement when the existing unit failed. Please contact us again if we can help in any way.
Best Wishes
The HeatPumps4Pools team
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