Hello Alpha prescribed my asthma inhalers and even resent the prescription because the insurance needed it written as a three-month supply rather than as a one-month supply. They answered all my mess... Toon meer
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Lees wat reviewers zeggen
Hello Alpha is thorough, quick, and they work seamlessly with my own pharmacy, including getting prior authorizations done quickly every time my insurance requires a new one. I’ve been very pleased w... Toon meer
Bedrijf heeft geantwoord
You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can... Toon meer
Bedrijf heeft geantwoord
Absolutely untrustworthy, you are better off working with your PCP to acquire the help you need. If you sign up for their service at $64.00 there is no guaranteed you will receive the care or medicati... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your doctor’s office is now online. From visits to prescriptions, get treated from home.
Contactgegevens
Verenigde Staten
- contact@helloalpha.com
- helloalpha.com
4,2
Goed
8K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My doctor usually gets back to me right…
My doctor usually gets back to me right away. My only complaint is my monthly fee went up from 49 to 64. I am not making more money and I don't know why it had to go up with out much notice.
21 september 2024
Antwoord van Hello Alpha
Hi,
Thanks for bringing this to our attention. I will relay this back to our team to improve communication between Hello Alpha and our patients. Please reach out in your support thread if you need anything or have any other concerns.
Should have let me know from the start…
Should have let me know from the start that medication was not available in my state instead of trying to sell me something different that what I wanted
29 september 2024
Antwoord van Hello Alpha
Hi Sherry,
We are very sorry for the confusion. Please reach out in the support thread if we can help in anyway.
Antwoord van Hello Alpha
Hi Rebecca,
Thank you for taking the time to leave this review! We’re happy to know you had a good Hello Alpha experience. It’s our mission to provide high-quality and convenient care for all our patients.
Membership
An error was made in my membership renewal price and was corrected right away once I emailed Fawn in member services. She also kept me updated through the process. Very efficient!
3 oktober 2024
Antwoord van Hello Alpha
Thanks so much for the review! Glad I could help! Let us know if you need anything in the future.
Great customer service
27 september 2024
Antwoord van Hello Alpha
Hey Shannon,
Thanks so much for telling us about your experience and we are happy to hear we have great customer service!
It's a waste of money
It's a waste of money. Especiallly if you have any pre-existing conditions, they will just tell you to go see a doctor in person which defeats the whole purpose of the service.
25 september 2024
Antwoord van Hello Alpha
Hi,
Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service. Please let us know if we can answer any questions.
I don’t received my order yet and I’ve…
I don’t received my order yet and I’ve been two or three weeks. That’s not doing very good business. I really needed it already.
25 september 2024
Antwoord van Hello Alpha
Hi Zenna,
We are very sorry about this. Thank you for bringing this to our attention. To protect your privacy, we handle all prescription management requests through our secure patient portal. If you haven’t yet, please message us there.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that your clinical team will answer your questions as soon as possible.
We appreciate your patience and understanding.
Amazing to work with
Amazing to work with, answer any question I have within a few hours. Very easy to work with and freiendly.
25 september 2024
Antwoord van Hello Alpha
Thanks so much for the review! We are glad you had a great experience!
It’s been 3 weeks since my initial…
It’s been 3 weeks since my initial interview and still no meds.
15 september 2024
Antwoord van Hello Alpha
Hey,
We are very sorry about this. Please see your patient portal as we have sent you a message.
The website is very hard to navigate
The website is very hard to navigate. I still have not received my order.
12 september 2024
Antwoord van Hello Alpha
Hi Sherri,
I apologize for this. I will message you in your portal. We will make this right for you
Antwoord van Hello Alpha
Hey Ty,
Thanks so much for the review! Glad we could help and have a fast turn around time!
I was able to get the help that I needed
20 september 2024
Antwoord van Hello Alpha
Hey Marysol,
So glad you received the help that you needed! Thank you for taking the time to write a review! We appreciate you!
Prompt service and quick feedback when…
Prompt service and quick feedback when I asked questions!
19 september 2024
Antwoord van Hello Alpha
Hey HC!
Thank you for sharing your experience! We appreciate the time you took to leave this review.
We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Loved hello alpha last year but not anymore
I used hello alpha last year and loved it. $20 extra a month from the last time I used it being at $65 now. I was also charged $20 extra for a separate visit so a total of $85 this month and haven’t received any help. My doctor has been off for a week of my month subscription. If you can choose to switch doctors or pick one you want this website would be so much better instead of being assigned one that might not help you.
12 september 2024
Antwoord van Hello Alpha
Hey,
I am very sorry about this. We have contacted you in your support thread. Please see your message and hopefully we can make things right.
Comprehensive medical review
Hello Alpha does a comprehensive review for me every month during my check-ins, and I really appreciate that someone is actually reading what I wrote, whether it's difficulty with a medication, new symptoms, or something else! The whole process takes less than 15 minutes and could not be easier.
15 september 2024
Antwoord van Hello Alpha
Hey K Genet,
We are so glad that you received such great care and in a timely matter! Thank you for taking the time to write a review! We really appreciate it!
Was not able to get meds
Company would not get pre authorization from doctor so that the meds would be covered by insurance.
14 september 2024
Antwoord van Hello Alpha
Hi,
Thank you for bringing this to our attention. If you haven’t yet, please message our support team through our secure patient portal. Be sure to choose the corresponding thread for your condition or visit. This is to protect your privacy and ensure your care is safe and effective.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our support team will answer your questions.
We appreciate your patience and understanding.
Antwoord van Hello Alpha
Hey Casey,
We are so glad you had a wonderful experience! We appreciate the time you took to leave this review.
Thanks for choosing Alpha!
great service
24 juni 2024
Antwoord van Hello Alpha
Hi!
Thank you!! We appreciate the time you took to leave this review.
We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Antwoord van Hello Alpha
Hi Franklin,
Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
Service was quick
Service was quick, accurate, and efficient. Didn't have to wait long for a provider to render services
1 september 2024
Antwoord van Hello Alpha
Hey!
Thank you for sharing your experience! We appreciate the time you took to leave this review.
We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
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