Landing Reviews 

We had a wonderful experience renting at The Landing located in West Shore Tampa. The unit was clean, nice quiet location, and easy drive to all attractions we needed. The service was beyond friendly and efficient. We are likely to rent through this location several times a year. Thank you for a great stay.

I had an excellent short-term stay at Landing Apartments (Pickwick Apartments) in downtown Kansas City. The location is perfect, with easy access to restaurants, entertainment, shopping, and other amenities. The apartment was clean, comfortable, and well-maintained. Fitness enthusiasts will especially appreciate the state-of-the-art gym—it’s one of the standout features! Ashton provided exceptional customer service from beginning to end and made the entire experience seamless. My only downside was the maze-like route from the parking lot to the apartment. Even with that, I’d absolutely recommend the stay and rate it a 10/10, especially for young professionals.

**RUN — DO NOT RENT FROM LANDING.**

I needed transitional housing for approximately two months, and Landing appeared to be an ideal solution. It was anything but.

Despite my reservations never exceeding 60 days, Landing claims I somehow committed to a six-month stay. I discovered this when I received an invoice containing a **nearly $3,000 “early termination” fee**.

What makes this particularly troubling is that my reservation documentation showed a defined stay of approximately 40 days. Landing has characterized the arrangement as a 180-night “network commitment,” while the early-termination language I reviewed referred to a **“reservation greater than 90 days.”** My reservation was not greater than 90 days. I asked Landing to explain how the nearly $3,000 charge was calculated and why that provision applied to my reservation.

I tried repeatedly to resolve the issue. The local manager was courteous but clearly did not have the authority to address it. He gave me an email address for the appropriate person so I could explain the situation. **I never received a response.** Apparently, Landing is quite efficient at charging thousands of dollars in fees, but considerably less efficient at responding when a customer disputes them.

And the fee was only part of the experience.

My first apartment had filthy floors, an extraordinarily loud refrigerator and A/C, and a building that was poorly maintained. The noise was so bad that I had to close the bedroom door to sleep and could barely hear the television when the appliances were running. Marijuana odor from neighboring apartments was nearly constant.

I transferred to a second apartment. That one had broken lights, a washing machine whose door had to be physically held shut to operate, a foul-smelling dishwasher, a sink that took roughly two weeks to stop smelling, a shower door that would not stay closed, and a rug so disgusting that I rolled it up and hid it rather than have it in the room. The furniture looked and felt more appropriate for an office waiting room than a home.

The operational disorganization was just as impressive. I was assigned a parking space already occupied by someone else. The apartment building apparently had no idea I was arriving. When I checked into the second apartment, the housekeeper had been told I wasn't arriving until the following day and therefore wasn't ready for me—even though Landing's property manager had texted me that the apartment would be ready that morning.

Landing's website talks about properties meeting “Landing standards.” After staying in two of them, I have a much better understanding of what that phrase apparently means.

What looked like a convenient, flexible solution for temporary housing became a frustrating combination of poorly maintained apartments, inconsistent communication, operational incompetence, and a nearly **$3,000 fee tied to a six-month commitment that I dispute ever knowingly making.**

I should have trusted the old rule: if it seems too good to be true, it probably is.

**My recommendation: go out of your way to avoid Landing. There are far better ways to spend your money—and far better companies to trust with your housing.**

Caua lara & Ernesto were very helpful with helping me find my apartment. They answered all my questions and made sure I was comfortable with everything.

Over all the experience was wonderful day The only thing I did not like was the key code system, the Internet was down, and it took me over an hour to get to my room. The operation help me.

Diego Munoz was awesome. He was extremely professional and efficient. I had my reservation completed in minutes. This is my 2nd booking with Landing and I can’t say enough great things. Excellent option for short term, furnished housing!

What a great experience booking a furnished apartment! Diego Munoz was perfect! He answered all my questions with ease and even helped me complete my reservation over the phone. He also gave me all the information I needed and gave me several phone numbers to call if I had any variety of problems. And, he gave me his direct line number in case I needed anything else. The process was quick and simple. Diego was an absolute professional and very personable.

While my move to Las Vegas hasn't been smooth, Landing has made it as easy as possible. Customer service is responsive and helpful and Chris has been helpful and accommodating. Thank you Landing for everything!

Their customer service is 24/7

Both times I've called I got a REAL person instead of AI and both times the person who answered was actually knowledgeable and competent to answer my questions. That's very rare nowadays. I really appreciated that. I would definitely recommend them and I will definitely use them again!

In town for business with my Associate, beautiful building, clean, and nice amenities. And Customer service! We will be back!👍

I spoke with Gustavo to help book a short term rental. He was very friendly, knowledgeable, and helped walk me through the whole process.

My husband and I signed up for an Airbnb, but it ended up being less than ideal living conditions, and we needed a short-term rental immediately. I discovered the Landing online. When I reached out to Gustavo for information, he was extremely helpful and thorough. He walked me through the process, was extremely responsive and my husband and I were able to secure a nice apartment for rent the same day. Actually, from the time that I reached out until the time that I got the keys, it was a matter of three hours. I am extremely impressed with their process, speed, and professionalism.

The apartment I rented was very nice and the lights were left on for me. The kitchen, bathroom, and bedroom were furnished and had everything I needed. I’m happy overall and would book with Landing again in the future.

Gustavo was very informative and helpful. We look forward to our stay.

I would like to give recognition to Lawrence. He has been an outstanding point of contact and property manager at Landing (Novavista at Woodlake). He answers every question with patience and genuine care, no matter how many I bring to him.

When my car got stolen not once but twice, he stepped up with real support and reassurance during a stressful time. When Novavista at Woodlake dropped out of the network, he helped us book the Vecina and made the transition smooth and stress-free.

His customer service sets the bar high, and residents at Landing are lucky to have him.

I highly recommend Lawrence and the level of care he brings to this community.

Had trouble after a power surge or something that caused the two TVs in the unit to stop working. Nothing i tried - including replacing the remote batteries, unplugging the TVs etc wouldn't fix the issue. I couldn't find a power button on the TVs to do a hard reboot. So! Thomas ran to the store purchased two brand new TVs and showed up at the apartment in an hour ready to replace the units for me. Before he did he tried the power buttons on the TVs which I absolutely could not find and lo and behold the TVs worked . He went to all that trouble for nothing and I felt so bad. He maintained such a cheerful demeanor in spite of my ineptness and said he would just put the new TVs in storage. He is so personable and responsive!!! Definitely recommend the Landing!!!

We originally booked our stay at The Landing through Airbnb while waiting to close on our new home, and the experience has been wonderful from the very beginning.

When we arrived, there was only one parking pass in the apartment instead of the two we needed. I reached out to Michaela, and she immediately took care of it, having the additional pass couriered to us within a day, not counting the holiday. That same level of attentiveness has continued throughout our stay.

When we learned that the closing on our home would be delayed and we needed to extend our stay, Michaela was incredibly helpful. She worked with us to find a great promotional rate for the additional time and was even able to offer us a deeper discount when we chose to pay for the extended stay upfront rather than splitting it into multiple payments. She has been supportive, responsive, and genuinely a pleasure to communicate with, both by phone and through text.

And the apartment itself? Beautiful. We have joked more than once that maybe we should cancel our housing contract and just buy this apartment instead! 😂 It is comfortable, feels like home, and has made what could have been a stressful period between homes so much easier. Even our dog, King, is thoroughly enjoying his temporary home.

I would absolutely use The Landing again if we ever needed temporary housing, and I would highly recommend both The Landing and Michaela. She has made this entire experience easy, comfortable, and stress-free, and we truly appreciate everything she has done for us.

Great service. Had a problem with the power to the apartment and the local team here in Memphis got me into another unit right away while the repair was made. The rest of the stay was uneventful. Just the way it should be.

My family and I booked a furnished Landing apartment at The Dylan, 5344 Sycamore School Rd, Fort Worth, TX 76123, while relocating to Texas. We checked in September 1, and in barely over a week we have dealt with more issues than I would reasonably expect from a company advertising furnished, move-in-ready apartments.

After a roughly 16-hour drive from Georgia, the check-in instructions were confusing and appeared to reference conflicting building information. We spent approximately 45 minutes to an hour trying to find the apartment and keys, and customer support was unable to clearly direct us.

Once inside, the floors were dirty enough that my wife and I had to scrub them ourselves twice. We also found a damaged blind that was already partially hanging off the window and immediately documented it.

Then the air conditioning stopped properly cooling the apartment, with the temperature climbing into the low 80s despite the thermostat being set much lower. Maintenance came out, and we were told there was a larger leak affecting multiple units and that another company would ultimately have to address it.

What bothered me even more happened afterward. We left the apartment and returned to find clear signs that maintenance had been inside while we were gone. Chairs had been moved, lights were left on, and maintenance materials/debris were left behind in our apartment and trash. We did not receive the call we were expecting beforehand telling us someone was entering the unit. I have photos documenting this.

I contacted Landing’s property manager and explained everything. We had already paid approximately $1,700, with another approximately $1,700 payment due September 21, and I requested a $500 credit considering the combination of the check-in problems, cleanliness, damaged blind, AC problems, repeated maintenance issues, and the unannounced entry.

Landing declined the $500 request. Their resolution was a $150 credit for the cleaning fee plus an additional $50 for the inconvenience — $200 total.

I understand that maintenance problems can happen. What determines whether I recommend a company is how the company handles those problems. For what we paid for a furnished Landing apartment, I do not believe this experience or the resolution offered reflects the level of service we were promised.

Based on my personal experience with Landing at The Dylan in Fort Worth, I would not recommend Landing to anyone looking for temporary or furnished housing.

I have retained photos, screenshots, thermostat readings, and my communications with Landing documenting what occurred.

Clean, well equipped. Great gym, pool is excellent! Booking easy, location is perfect. Many stores and restaurants in area.