Herbies Reviews 

Antwoord van Herbies

19 okt 2026

Hi Jeremy,

Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration regarding the strong chemical smell, the cost of returning the products to Poland, and the additional customs charges. We understand how disappointing this must be, especially when you have concerns about the product's quality.

We sincerely apologise for the inconvenience and frustration this situation has caused. We take product quality concerns seriously and would appreciate the opportunity to review your case personally to better understand what happened and explore a fair resolution.

At the moment, we're unfortunately unable to locate your customer details based on the information provided in your review, so we're unable to investigate the specific circumstances of your order just yet.

Could you please email us at help@herbies.co and mention Maria in your message? I would be more than happy to personally review your case, including your order details, previous communications, and return concerns, and do my very best to assist you with a fair resolution.

We genuinely appreciate you bringing this matter to our attention, and we're sorry that your experience has fallen short of your expectations. We would really value the opportunity to look into this properly and work towards a suitable solution.

Kind regards,
Herbies Team

Antwoord van Herbies

Geüpdatet op 15 okt 2026

Hi,

We sincerely apologise for the frustration and inconvenience you have experienced while trying to cancel your subscription. We understand how upsetting it must have been to go through repeated messages without getting the resolution you were looking for, and we're sorry that the process left you feeling this way.

We only wanted to ensure that we were communicating with the correct customer so we could review your account and address your concerns appropriately. We apologise if our request for clarification gave you the impression that we did not recognise your situation.

After checking your account, I can confirm that your subscription has now been fully cancelled. You will not receive any further automatic orders or subscription charges from us.

We appreciate you taking the time to share your feedback, and we're sorry that your experience fell short of your expectations. We understand your concerns regarding the cancellation process and sincerely regret the inconvenience caused.

Kind regards,
Herbies Team

Antwoord van Herbies

12 okt 2026

Hi Mrs. Kristina Chinn,

Thank you for reaching out. I sincerely apologise for the frustration and confusion caused by the reversal of your refund. I completely understand how upsetting this situation must be, especially after you were previously assured that your refund had been processed.

I also understand your concerns regarding the subscription cancellation process, and I'm truly sorry that your experience with us has left you feeling misled.

We do our best to communicate the subscription terms throughout our website and during checkout, but we recognise that this information may not always be as clear as it should be. We take your feedback seriously, and I sincerely apologise that we have fallen short of your expectations.

After reviewing your account, I can confirm that your subscription has been cancelled, so you will not receive any future automatic orders or subscription charges.

Regarding your most recent order, we have processed a full refund of $62. We have also sent you a separate message regarding the refund for your reference. Please allow some time for the funds to appear in your account, depending on your bank or card provider's processing time.

I sincerely apologise again for the inconvenience this situation has caused. We appreciate you bringing your concerns to our attention and hope this resolution helps restore your confidence in our customer service.

Kind regards,
Customer Support Team
Herbies

Antwoord van Herbies

8 okt 2026

Hi Mr/Mrs Heath,

Thank you for sharing your feedback, and I’m sincerely sorry for the frustration and disappointment you’ve experienced. I completely understand how upsetting it must have been to request a cancellation shortly after placing your order and still feel that your concerns weren’t properly addressed.

At the moment, we’re unfortunately unable to locate your customer details based on the information provided in your review, so we’re unable to look into the specific circumstances of your order just yet.

If you could kindly email us at help@herbies.co and mention Maria in your message, I would be more than happy to personally review your case. I’ll carefully look into your order, subscription, and previous communications and do my very best to assist you with a fair resolution.

We sincerely apologise for the frustration and inconvenience you’ve experienced. We truly appreciate you bringing this to our attention, and we would really value the opportunity to look into this properly and assist you further.

Kind regards,
Customer Support Team

Antwoord van Herbies

8 okt 2026

Hi Stephen,

I sincerely apologise for the frustration and stress this experience has caused you. I completely understand your concerns, and I’m sorry the subscription and cancellation process were not clear enough.

I’ve made sure that your subscription is now fully cancelled, so you will not receive any further automatic orders or charges.

Although your most recent order is already in transit, I’ve arranged a full refund for it. We have also sent you a separate message with the refund details. Please allow 5–7 business days for the refund to reflect in your account, depending on your bank’s processing time. There is no need to return the order.

I’m truly sorry again for the inconvenience and appreciate your patience and understanding.

Kind regards,
Herbies Team

Antwoord van Herbies

8 okt 2026

Hi Sian,

I sincerely apologise for the frustration and inconvenience this situation has caused you. I completely understand your concern regarding the unexpected charge and order.

I can confirm that your subscription has been fully cancelled, so you will not receive any further automatic orders or charges.

We have also arranged a full refund for your most recent order. We’ve sent you a separate message with the refund details and information regarding the processing time. Please check your inbox, including your spam or junk folder if needed.

There is no need to return the order, and there’s nothing further you need to do on your end.

We sincerely apologise again for the experience and appreciate your patience and understanding.

Kind regards,
Herbies Team

Antwoord van Herbies

Geüpdatet op 7 okt 2026

Hi Ciara,

First and foremost, please accept our sincere apologies for the frustration and inconvenience this situation has caused you. We completely understand your concerns and truly appreciate your patience.

The issue occurred during our transition to a new subscription portal, which unfortunately caused some confusion with the cancellation status. We understand that you had already received a cancellation confirmation, and we’re very sorry for the inconvenience this caused.

I can confirm that your subscription has now been fully cancelled, so you will not receive any further automatic orders or charges.

We have also sent you a separate message regarding the full refund for your most recent order. Kindly check your email when you have a moment and reply to that message so we can proceed accordingly.

Thank you again for your understanding. We truly appreciate the opportunity to put this right for you.

Kind regards,
Herbies Team