Heritagelive Reviews 

Amazing acts this year. Just keeps improving. Went to Sandringham and Audley this year.

As a regular festival go-er here, it’s one of the best run festivals around. Bands are great, locations are gorgeous. Clean, safe - as with any festival of this type there are waits required at busy times, have experienced way longer queues and car park times at so many other events.

Absolutely loved the event at Sandringham. We were lucky to attend for 4 nights and found everything of the highest quality . Our favourite acts were the Stereophonics but equally enjoyed the pet shop boys and Michael Buble was just WOW !! Special mention to the bar staff at the Tap bar who really made us feel welcome, was a quick service and the prices not too high. and we loved their little dance routines. Can't wait for next year . Thank you Heritage for a job very well done x

Visited the Sandringham estate for all 4 nights of the Heritage festivals. Each one was as good as the last! Stereophonics were a personal favourite and I even got myself a nice t-shirt from the lovely staff in the merchandise tent! Everything was clearly signed in the arena which made it especially useful to get water whenever I needed. I was lucky to be in the VIP section where the toilets were very good for a festival standard and the bar prices were acceptable for that type of event!
Will definitely be back next year and the years after!

The 3 acts, Michael Bublé, Beverley Knight & Gabrielle were absolutely fantastic, BUT the VIP area was not! Far too over crowded (therefore not enough seating) & far too little food stalls. Also it was set to far back away from the stage. Really poorly organised for the extreme cost of the 3 types of tickets, bronze, silver & gold. Next time will buy just General Admission tickets, if at all!!! Feel Badly Let Down!

Do not eat at these places, I had a chicken gyros at Maria Carey, and ended up very poorly in hospital with severe food poisoning, we proved it was this company as I have a strict diet and hadn’t eaten anything else and also saw the raw chicken next to the cooked chicken on a hot day ( Not until after I had eaten It I l have to ad otherwise I wouldn’t have ) yet they still refuse to accept this so not only did it, so not only was I ripped off with them charging me £42 for 2 poxy little kebabs and 2 cans of coke but also lost a weeks wages and ended up in hospital feeling the worst I have ever felt

We went to see Stereophonics / Blossoms. my wife and I have attended a lot of concerts and mini-festivals in recent years (Hyde Park Gigs, All Points East, Big Feastival, Audley End, Oasis Live 25 etc) and the Sandringham event was the worst by a country mile. Echoing the sentiments of other reviewers, the following led to a poor experience:
1) traffic getting into the even was horrendous, 2 1/2 hours to get from Kings Lynn to the event and no nearby train station. It’s not a very accessible place to hold a major concert. We left early, as we could foresee the inevitable traffic issues on the way out.
2) space / overcrowding - far, far too many people for the size of the event space. Food queues were horrendous and it didn’t seem a well catered for event overall. In addition, the food was more expensive than London festivals which seemed odd.
3) security and event management - like others have said, it didn’t seem like a professional team were hired to handle the event. We saw an instance of crowd disturbance, but no-one was there to sort it out. The staff, a lot of whom seemed to be teenagers, did not look interested.
4) not as important as the points above, but there was no view of Sandringham House, it could have been a field anywhere.

Overall, a really poor reflection on the Royal Estate / Heritage Live. given the location I was expecting so much more. lovely part of the world, but we will not be returning here for a concert.

This was by far the worst event I have ever been to. The queues for the bar exceeded 40 minutes and the queues for toilets similar. The area between the bar and the toilets were given over to people with chairs, which I think Heritage live were selling for £10 each. This resulted in complete gridlock. Later I tried the alternative toilets and was completely shocked to see how many more people were at the back, I imagine with no hope of a view of the stage. It was quite scary to be in the middle of these queues and I feel that overselling and profit is what mattered most to Heritage live. Will never go again.
Stereophonics, Blossoms and Jake Bugg all great.

Stereophonics, and the blossoms were fantastic, missed most of Jake bugg, due to ridiculous queuing at the bar which was way overpriced. We went to see Robbie williams 2 years ago at sandringham and it was far better organised. Don't know what heritage live have done , but overselling tickets and greed comes to mind. The toilets were disgusting, no where near as well managed as before. We would have bought more drinks but didn't want to queue for 45 minutes and miss the acts.
Very disappointed

The line up was excellent but everything else was truly awful. We arrived at 5pm, in time for the first act. The venue was already busy, to the point of being full. However I've the next 2 hours many more people arrived.
Stewards kept pushing the crowd forward to make more space for newcomers at the back. Over crowding became unpleasant to the point of being dangerous. It was impossible to move through the crowd to toilets or food and drink outlets. Queues for drinks were at least 30 minutes.
There appears to have been no limit on tickets sold, resulting in a dangerous and miserable visitor experience.
We left early, as did others.

First time at a Heritage Live concert and never again. Gabrielle and Beverley Knight were phenomenal from what we could see and hear. Fearful for our safety as the evening progressed, the lack of crowd control and poor management of site resulted in leaving early. Where do I start…
Reasonably smooth getting into We arrived at 4pm, had a 20 minute walk from the care park, goodness knows how anyone would manage with health issues.
The ‘designated area’ for chairs completely full. There was no way I could stand for the performances, nor could I get on the floor and up but security were collapsing chairs preventing people from setting up. They did eventually give up as so many folk we’re trying to get seated before Gabrielle at 17.15.
Toilets were awful, blocked with no maintenance. Such a long period of time in between acts, unable to see large screens as the crowds continued to invade what little personal space available and stand where people were sitting. It just got scary so sadly we left before the headline act. Just an awful experience.

Firstly, I cannot fault the acts, Jake Bugg, The Blossoms and Stereophonics performed brilliantly.

The venue and organisation completely dire.

Far too many tickets sold, overcrowded. Hugely underestimated amount of toilets which were filthy. Queues were so long men and women having wild wees from the afternoon onwards which is no surprise.

Came home starving. Purchased a small kebab for £18. Needed more food but wasn’t prepared to be fleeced any further or queue for an hour to get something.

Stage in completely the wrong place. Obstruction from trees, wide screen not in sync with act and barely any walk way I can’t begin to imagine how people managed with small children and disabilities it was dangerous.

Staff I thought came across as quite intimidating and made the event have a vibe which didn’t feel comfortable when ultimately the day was about having fun. The chair police were going about regularly but seemed to play a blind eye to other antics going on including the wafts of weed.

We left 20 minutes before the end for our safety. Barely any signal, pitch black, absolute chaos at the end. Marshalls had poor information didn’t seem to know what they were doing and just stood round chatting. Will never ever go back.

Appalling set up, ridiculously overpriced food and filthy toilets, to reiterate what everybody else has said.
I’d also like to add how on earth did anyone make the decision on where the stage was positioned.You had a split audience because of the trees right down the centre which made viewing rather difficult if you had brought a chair to sit on for the occasion. there was then a bar along those trees for which the queue seem to be half a mile long at all times.A queue that ran straight between people sitting on their chairs to view the stage which then made that impossible. We got there pretty late but found a place to sit with our chairs. Not a great view but thought it would be the best available. I think by then it was a free for all as we didn’t see any “chair policing”.
The sound was not good at all, if you watched the big screens there was a delay of at least 4 seconds. I’ve been to many gigs and this is by far the worst. I won tickets to see Hozier a couple of years ago at Englefield estate Heritage live. None of these problems existed (apart from extremely high event food prices), which is why I decided to fork out all the money to see Stereophonics at Sandringham. I’ll certainly not be going back and will advise anyone I know not to waste their money. organisation was an absolute shambles, far too many people for the size of venue which surely is a danger. You really need to be looking into this….

I attended the Heritage Live event on Friday 15th August at Sandringham Estate.

After arriving by car, parking, and heading toward the 'Golden Circle' area, for which we had paid £307, my partner and I were extremely disappointed to find that this area was in fact just the entire field encompassing the front of the stage and stretching very far back. 'Golden Circle' tickets at that price suggest some level of exclusivity. By comparison, I'd been to see Mariah Carey at Brighton Pride less than a month ago. I had Golden Circle tickets there which cost less and which had a genuine railed off area right by the stage with plenty of room to move around, fewer people, an excellent view, and separate toilets. At the Heritage Live event at Sandringham, we were crammed in with literally thousands of other people in the supposed Golden Circle, on a downhill slope far away from the stage, with absolutely no way of getting out to toilets or for a drink once we'd made our way in.

However, the main disaster of the evening was the appalling organisation of the car park. When the concert finished, we made our way back to the Blue Car Park and got into our car at 10.45pm. Even then, it was quite alarming that there were no staff to be seen anywhere and no signs or markings or indications about how cars should leave. What ensued was utter chaos. 

Every driver had to decide for themselves what way they ought to be driving and very soon, the car park became a gridlocked field of manic cars in all sorts of positions facing in different directions. We ended up stuck in our car for two hours. Two hours of no assistance, no communication, no movement, and no idea when we would actually get out. People were leaving their cars to try and figure out what was going on and eventually it seemed like police intervention was needed as multiple sirens and flashing lights began appearing.

What was particularly baffling was that when we'd been walking back to the car park earlier, there were countless staff members huddled in groups, talking to one another, waving us off needlessly without appearing to have much to do. However, in these two hours in the car park, I saw only one single steward - a young man who meandered through the blockade of cars without speaking to anyone before leaving without returning. 

Eventually, shortly before 1am, cars began to budge forwards and we made our slow crawl towards the exit - which wasn't even that far away. We were, by this point, exhausted, thirsty, and hungry, and had had no access to toilets the whole time we'd been stuck. Shockingly, it turned out that this entire field full of cars was being directed by only three young stewards who seemed to have lost the will to live and were arbitrarily picking cars to half-heartedly wave neon lights at. Upon reaching this point, we had to stop again and wait while whole other lines of cars from different directions (a lot of whom had given up waiting and tried to create new lanes out of the field) were let out. 

I'm a regular concert-goer and this was the worst experience of any festival or music event I've ever been to. I can't imagine ever booking a Heritage Live event again.

As they are deleting all negative comments on social media, I wanted to ensure another 1 star review is documented for all to see before deciding whether to book an event with this shambles of a company. The one star is purely for the acts (Eternal, Mariah and Chic were excellent), heritage live wouldn’t even get a 0.

1) It took over 2 hours to leave the carpark. The police were called because it was so unorganised and chaotic that people were fighting. It felt really unsafe, especially as it is a complete black spot with no phone signal.
2) Because people are allowed to take chairs in and/or hire them, they are everywhere! Meaning the sea of chairs was blocking people from getting close to the stage to get a decent view of the acts.
3) We were expecting the food to be expensive and it was, but the quality is honestly some of the worst food we’ve ever eaten and we tried 3 different vendors
4) The fair ground rides need to be told to stop playing their music when the acts are on stage. Their music blares over the main stage, sensory overload would be an understatement.
5) There needs to be a host! It’s very odd that the acts aren’t introduced and they just wander on and off stage with no announcement.

To conclude this rant, we bought standard tickets (thankfully), but we certainly wouldn’t have been impressed with the view had we gone VIP. Charging that much money and sitting ‘VIPs’ at the back sums this company up perfectly!

Having paid for silver VIP costing £1,700 to have a seat and private entrance with a cream tea which was non existent together with a tour of Sandringham and VIP parking.we had None of these. the VIP enclosure was over subscribed. Not enough seats. No food staff were aggressive and you weren't allowed to have a seat in the VIP enclosure. Even if you wanted to rent one,which they stopped the organization was poor. The atmosphere was unhappy with most people because there were 33,000. People where really they couldn't even deal with 10,000 people, we tried to leave early but all exits were blocked. In fact there was only one exit out of the whole ground which people were falling over in the dark. It was extremely dangerous. I was there with my two young grandchildren, my daughter and husband and they were frantic. My grandchildren were crying because they were frightened. People were getting very angry with fights breaking out around us , people stumbling in the dark trying to get out When we did finally get to our coach it took 3 hours till 2:30 in the morning to get back to our hotel which was only 6 mi away. It was a thoroughly horrible experience. I would never ever go to one of these events again. I have requested a refund on my VIP experience as £300 per person including children on top of the entrance fee ,and to get absolutely nothing is a joke. A total misrepresentation. I Concur with all the other people that have made complaints about the event they have highlighted all the other problems with food prices. Fun fair.etc.

Stereophonics and Blossoms were excellant and 5 star, however, everything else I'd give zero stars if I could. No organisation at all, car park, entry and exit was a nightmare- officials didn't have a clue what they were doing and to be honest I think they were non existent at the end of the evening. Food and drink was ridiculously over priced and bars were poorly set up. 2 x beer / cider areas which had lengthy queues- but if you wanted wine / spirits you had to walk an area the other side of the seating area and still lengthy queues. Serving staff too slow and in experienced. This was a big issue when if a couple one wants beer and one wants wine! Absolutely bonkers who ever came up with that plan. Fun fair rides around were noisy and meant you couldn't hear the music on the stage. This is by far the worst venue and organisation I have ever been to. I live an hour away- took over 3 hours to get home (2 of them to get out of the estate itself)
Never again to this venue and never again to Heritage Live event.

I attended the Mariah Carey concert at Sandringham (15 Aug 2025) and it was the most unsafe, distressing, and poorly managed event I’ve ever been to. What should have been a joyful night turned into chaos.

Accessibility: I was on crutches with a broken foot. Before the event I was wrongly told accessible toilets were “only for long-term disabled customers” – an outrageous and unlawful response. On arrival, staff had no clue where the access tent was. The 'accessible viewing' space was on a slope and the toilets were a disgrace: only four units for hundreds of disabled people, but being used by everyone which resulted in long queues. No sanitary bins, no running water and filthy conditions.

Safety & Security: Bag checks were superficial at best. Guests were funnelled behind the stage, causing dangerous congestion. Stewards were too few and completely unprepared. It was hard to see how any proper risk assessment had been carried out.

Facilities: Toilets were inadequate and disgusting, water points impossible to find (when we did it tasted of chlorine), and the medical tent invisible. Guests couldn’t bring single-use bottles in, but then drinks were sold in single-use plastic cups - totally hypocritical. Also told no food to be bought in, but lots of people had food. Queues for refreshments were outrageous, food was awful and overpriced. The whole event, including the long gap between performances, was clearly just a way to squeeze more money out of guests.

End of night chaos: When the show finished, fences were broken down and people stampeded into the disabled area. A fight broke out and stewards were powerless. Taxis that had been promised didn’t exist. Instead, private coaches were charging £20 cash only to Kings Lynn, which left many people stranded without signal or options. Traffic leaving the estate was gridlocked for hours with no toilets available, leaving women humiliated and desperate as they used nearby bushes.

It honestly looked like a disaster movie. Hundreds of people walking around not knowing what to do or where to go and receiving no support from staff.

This event breached basic duties of care under the Equality Act, Health & Safety laws, and licensing conditions. Guests were neglected, safety ignored, and thousands of paying attendees abandoned in unsafe conditions.

HeritageLive should be ashamed. I would never attend another of their events, and I urge others to avoid them too. The one-star reviews here are fully deserved.

We queued to get in but were very lucky with our parking spot which enabled us to exit fairly quickly (we left with 2 songs to go) -however the organisation was appalling -other people we spoke to had queued for hours-not enough toilets-massive queues for the bar and who had the bright idea of allowing the fairground music to continue while the acts were on? Completely ruined Kelly Jones’s acoustic performance . We were on camping chairs so were moved back behind the straw bales-then later on a load of people (not us) just moved their chairs forward anyway which made others who had followed the rules very angry. The sound was out of sync with the screens which was very annoying and they did not correct that all evening
Jake Bugg, The Blossoms and Stereophonics were BRILLIANT-if it was just rating the music it would be 5 stars-but the organisers would get zero

We arrived early, 3:30pm, managed to find a spot near the North entrance at the LH side of stage, no major issues with people crowding, encroaching or pushing in, although the attempted policing of people with chairs in the red zone behind us was comedic. We managed to get closer to the stage to stand 15 rows back and watch Buble, again no real issues, generally friendly crowd with a grown-up demographic.
Acts were great but Why such a long period between performances ? Oh, I know, it's so you can spend more money on "artisan food" (chicken nuggets and chips x 2, is that the antithesis of Artisan food ?). Anyway, that delight was £28 and a choice made because of the shortest queue of 30 people, and £70 for a bottle of entry level champagne). Toilets dirty, disgusting, no hand washing facilities. Fairground ? Again Why ? see above, just hawking for your ££ in the long intervals.
If you'd bought VIP tix or wanted to sit down you probably left sorely disappointed, as the layout was appalling and actually favoured anyone with a picnic blanket. Our expectations being non-existent we had an OK time, coach driver knew the ropes and managed to get us home in 1 hour, so maybe we got lucky with that also. Do it again ? not in a million years, the organisers should be ashamed of themselves, profits would have been off the scale this year but I bet they won't get away with this for too long.

Michael Buble at Sandringham. Access and parking was very easy despite reading lots of comments about long queues. Generally well organised.
However It was not acceptable that there were 2 fairground rides, on the edge of the arena but close to where people were sitting, which continued to operate and play music while the acts were on. Buble actually commented on it.