Hestan CulinaryReviews 

They pump out attractive seeming discount codes that don’t work. When you email them the response takes too long and the code they give as an alternative still doesn’t work.

I gave up. Frustrating and seemingly badly run.

Bought with a 20% discount for 2 items. Good value.

Arrived quickly, excellent quality product

For quality and design Hestan get 10 out of 5 stars. Every little detail is just a joy. Their service is excellent and the packaging is on another level (it’s so flash I don’t want to like it because you throw it away - but I of course love it). They are eye wateringly expensive but fantastic.

Do the pans make me cook better - no
Do they give me better control when cooking - yes but only moderately
Do they cook better than other high end but cheaper pans - probably not noticeably
Do they cost a fortune - yes

So - why do I keep buying Hestan? Yes they cost more, yes they are better but not so much you really notice BUT everytime I use them they make me happy. In short they are another league special.

If you love cooking and enjoy having the very best things then I defy you to find better. I have pans from several brands and now only cook with Hestan (except for cast iron and carbon steel). Hestan pans make me smile every time I use them.

Finally (you can see I am a fan) note to Hestan if they ever read reviews; please add to your range. I would love a larger stock pot and a smaller saucier.

So if you can afford them don’t hesitate. They aren’t the Rolls Royce of pans - these are the Aston Martin DB4 zagato of pans.

I have issues left message on WhatsApp no reply.
Changed my mind about hestan now

Despite submitting a TrustPilot review and Hestan following up on that, (or all my prior service complaints via email), once again, no response.

I am not understanding why I am not getting even just a simple response. I would never recommend these products not only for the chipping I've experienced, but also because it is the worst customer service experience I have ever had.

I spoke with the concierge, who was lovely, but the main issue remains. Poor QC on products.

The quality of the pans and trays are outstanding. The service is next day and packaged really well. I'm really happy with my purchase except one large tray won't fit my oven, my fault, should have measured. Suspect as they are American fits larger ovens. That said would purchase more should the need arise.

Das Produkt mag gut sein, der Service jedoch nicht den Preis wert. Es werden Gutscheine per Mail versendet, die nicht mehr gültig sind. Anstatt sich zu entschuldigen, wird beim Kunden der Fehler gesucht. Nicht die feine Art für so ein Premium Produkt. Eigentlich unglaublich um war zu sein.

Am cumpărat aceasta tigaie de 2 săptămâni si pot spune ca este un produs calitativ, exact ca in descriere. Mâner ergonomic, nu se încălzește. Tigaia are pe interior prinderea la nivel cu suprafață, si poți sa o speli ușor. Am gătit ouă ochiuri si nu se prinde de ea daca o încălzești bine la inceput, apoi pui un fir de ulei, si poți prăji in ea fara sa se lipească. Trebuie doar sa te informezi cum sa o folosești. Merită toată investiția chiar daca pare scumpă. Se spala ușor. Dar punctul forte pentru care am ales aceasta tigaie este inoxul de calitate. Acum stiu ca mănânc sănătos, fara chimicalele din teflon sau alte substanțe. Sănătatea mea e pe primul loc.

La commande s'est perdue dans les méandres du livreur... qui dit l'avoir déposé dans un centre de dépôt qui nie l'avoir reçu.
Vous auriez dû choisir un professionnel de la logistique, je n'ai jamais eu de problème avec ups ou DHL par exemple.
Livraison enfin effectuée avec l'aide de Hestan que je remercie.
Je reviens aux produits qui eux sont magnifiques et j'ai hâte d'augmenter leur nombre par une nouvelle commande :)

easy ordering
Great product
well packed and delivered

Ordered and delivered within 2 days, great service. When we got the pan set, we were over the moon. Great weight, and quality. They look amazing. Husband is very happy 😊

Everything was as good as I expected after reading about the Nanobond Essential Pan 5qt.

More than a week and I still have no news of where the item is, that I paid

There is not very much to say about this product. This is my very first high quality pans set and I am just blown away by the quality of cooking you can achieve. It did take some learning to make sure to use the pans properly and avoid food to get stuck on it, nothing that a couple of video on youtube can't fix. Highly recommended

La sartén ha llegado con una rayita en el fondo de la zona de cocción. Entiendo que no es más que una cuestión estética, que no afecta a la calidad del producto, pero dado el precio de la sartén, hubiera preferido que no me la hubiesen enviado con ese pequeño defecto.

Very high quality product, beautifully packaged and practical, effective and faultless in use.

Your website was easy to use and our pen arrived the following day.