MJS Energy Ltd. - HETAS ID 6847 Application for new HABMS Engineer Registration. After hand off from Julia Bevan, Business Development Executive, HETAS Ltd., the final stages were handled b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Abbie Bennett from HETAS has always politely and professionally sorted out any issues that I have come up against with HETAS as an installer. Their tech and systems can be clunky to say the least with... Toon meer
Bedrijf heeft geantwoord
Excellent service from start to finish. I recently dealt with Barry Mairs, who was professional, friendly and knowledgeable throughout. He took the time to explain everything clearly, carried ou... Toon meer
Bedrijf heeft geantwoord
Julia - Business Development Executive - was very helpful with the process for our organisation to become HETAS registered. The process requires a lot of documentation to be uploaded. After our fir... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Certificatiebedrijf
- Ketel- en verwarmingsdienst
- Non-profitorganisatie
- Schoorsteenservice
- Vereniging of organisatie
Geschreven door het bedrijf
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Contactgegevens
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, Verenigd Koninkrijk
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4,8
Uitstekend
781 reviews
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Customer service at it's best
The rapid response and helpful information given to me by Breeze in reply to my enquiry was most impressive - It was refreshing to receive such good customer service - thank you
2 juni 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, Darley. It's great to hear that Breeze provided you with helpful information and good customer service in response to your enquiry. If you have any further questions, please do get back in touch, we'll be happy to help!
Compliance Certificate Query
Quick call back and my issue was resolved. Then followed up with a confirmation email.
30 mei 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS. We're so pleased to hear that your issue was resolved quickly. Please don't hesitate to get in touch again if we can assist you further, we'll be happy to help!
Julia at Hetas was brilliant at helping…
Julia at Hetas was brilliant at helping me with with the application process, nothing was to much trouble ⭐⭐⭐⭐⭐
27 mei 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for taking the time to review HETAS, Nathan. It's great to hear that Julia was brilliant at helping you through the application process. We've passed your 5 stars on to her! ⭐Please do get in touch again if we can help you out any further!
Impressive and quick response to a query
I sent an email to HETAS this morning with a query about insulation on a chimney liner. Tracy Henson replied within an hour with an incredibly detailed response which was very helpful. Very impressed
27 mei 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, Elizabeth. We're so pleased to hear that Tracy was very helpful whilst assisting with your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help!
Julia at Heats was brilliant at helping…
Julia at Heats was brilliant at helping us through the application process. Very friendly and nothing was a problem.
22 mei 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, Jason. We're so pleased to hear that Julia was brilliant at helping you through the application process. Please don't hesitate to get in touch again if you have any further questions, Julia and the team will be happy to help!
Jake was extremely helpful today and…
Jake was extremely helpful today and provided a really friendly, efficient service!
Thank you very much Jake.
From Dan at Stones Wooburners LTD
22 mei 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, Daniel. It's great to hear that Jake was extremely helpful and provided a really friendly service! We'll be sure to pass your feedback on to him. Please do get in touch again if you have any further questions, the team will be happy to help.
response times where great and dealing…
response times where great and dealing with enquire most helpful.
21 mei 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, Stuart. We're pleased to hear that our team were most helpful in assisting with your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help.
Just wanted to say what an excellent…
Just wanted to say what an excellent service was provided by all the staff once again. !
My issue was dealt with promptly and efficiently by all the team at hetas ! Thanks again everyone, glad to be part of the team...
20 mei 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, Dane. It's great to hear that you received excellent service from our team. We're so pleased to have you registered with us! Please do get in touch again if you have any further questions, the team will be more than happy to help!
Very helpful and very polite thank you…
Very helpful and very polite thank you very much for your help. It was much appreciated.
19 mei 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for taking the time to review HETAS. We're so pleased to hear our team were very polite and helpful whilst assisting with your enquiry. Please do get in touch if we can help you out any further, the team will be happy to help!
I dealt with Abbie
I dealt with Abbie, first class customer service, really nice friendly manner, sorted out my technical issues logging in to my account, ten out of ten ! 🥇
16 mei 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, Matthew. We're really pleased to hear that you're giving Abbie's customer service a ten out of ten and a gold medal - Abbie will be delighted with that! Please do get in touch again if we can help you out any further, the team will be happy to help.
Great job by Laurie
Great job by Laurie, extremely helpful throughout the process, many thanks Rob B
13 mei 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, Robin. We're so pleased to hear that Laurie was extremely helpful throughout the registration process. Please don't hesitate to get in touch again if we can assist you any further, we'll be happy to help!
Abbie was extremely helpful and patient…
Abbie was extremely helpful and patient throughout the full situation.
9 mei 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, Greg. It's great to hear that Abbie was extremely helpful and patient whilst assisting with your enquiry. Please do get in touch again if we can help you out any further!
Staff are always helpful
Staff are always helpful. Big Thanks to Julia once again for replying and sorting things out for us quickly.
30 april 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, Nicky. We're so pleased to hear that Julia resolved your enquiry quickly. We've passed your feedback on to her directly! Please do get in touch again if we can help you out any further, Julia and the team will be happy to help.
Antwoord van HETAS
Thank you for reviewing HETAS, Colin. We're pleased to hear that Abbie resolved your issue quickly. Please don't hesitate to get in touch again if we can assist you further, Abbie and the team will be happy to help.
HETAS Registration Account Suspended for no reason.
We are a busy wood burning stove business and have been paid up members of HETAS for the last 9 years. The insurance document they had on file for us had expired. Rather than requesting the new document they took the drastic action of suspending our account. Another example of this organisation consistently failing to support its paying members.
16 april 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for taking the time to review HETAS, Angus. Sorry to hear of your experience, it’s certainly not the level of service we aim to provide to our registered businesses.
HETAS is a not-for-profit organisation (company limited by guarantee without share capital). Our purpose is ‘working together for a cleaner and safer environment’. As part of our work, we operate a competent person scheme in England and Wales. The Department for Levelling Up, Housing and Communities (DLUHC) oversees authorising competent person schemes. To make sure that the standards are consistent, there are rules that scheme operators must follow and conditions they must meet, this includes having up-to-date and relevant insurance. We work hard to ensure all of our businesses are complying with scheme requirements, and suspension should be a last resort action.
There may be times when people or organisations feel dissatisfied with the service provided by HETAS or a member of our staff, such as your current experience. A manager will be in touch to discuss your experience, but should you wish to raise this formally, we would ask that complaints are made in writing and sent via email or post, addressed to the relevant department. More details on this can be found at https://www.hetas.co.uk/consumer/advice-hub/complaints-concerns/.
Customer Services at its finest
I made a call to HETAS today to discuss a renewal quote. I was put through to a lovely lady called Abbie. Abbie was so polite and very helpful an absolute pleasure to talk with. Abbie delt with my issue quickly with no fuss, A+++ for customer service she's a credit to the organisation.
10 april 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, Stuart. We're pleased to hear that Abbie was so helpful to you and resolved your issue quickly. We've passed your wonderful feedback on to her. Please do get in touch again if we can assist you any further, we'll be happy to help.
Certificate
Spent the day trying to find my certificate required by our buyers solicitor and was helped by Breeze who saved the day.
Many thanks for your help it was really good of you.
Regards
9 april 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, Nigel. We're pleased to hear that Breeze helped resolve your enquiry. Please do get in touch again if we can assist you any further. Breeze and the team will be happy to help.
In February came installer from HETAS…
In February came installer from HETAS (recommended by HETAS) to sign off stove installation. All tests was done,he provided any inspection certificate and metal plate stick to fuse box. All was good and he said -We can use the log burner, and registration certificate will be sent by HETAS. Is 7th of April and still nothing, complaint already done.
Job was made by KM Building Solutions.
mob 07527127268.
Absolutely NOT recommended, scammer laying to HEATS office for example 10KW stove fitted but is 7KW with all certificates.
I think court will be best place to solve problems with the scammers.
8 februari 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for taking the time to review HETAS, Konrad. We're sorry that you've had a negative experience. We’ve spoken with our complaints team, and we understand that they are currently assisting with your concerns whilst following our complaints process. We will continue to assist you in finding a resolution; however if we can support you further in the meantime, please get in touch with us.
Julia was very helpful in answering any…
Julia was very helpful in answering any questions I had with my registration form.
27 maart 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, Jordan. We're pleased to hear that Julia was very helpful in helping you with the registration process. Please do get in touch again if we can help you any further. Julia and the team will be happy to help.
Thank you julia for your patience and professionalism much appreciated
Julia from hetas has made it alot easier for me to register me and has helped me from start to finish, Many thanks from dave at strathbogie stoves and logs
28 maart 2025
Review zonder uitnodiging
Antwoord van HETAS
Thank you for reviewing HETAS, David. It's great to hear that Julia was patient whilst assisting with the registration process. Please don't hesitate to get in touch again if we can help you out further. Julia and the team will be happy to help.
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