Hexclad Reviews 

The customer service received from Amr Atef was outstanding in dealing with an issue I had with a 7.5 Litre pot. It had developed some blemishes on the cooking surface, which developed and was not due to improper use. Never dishwashed, only hand cleaned and dried. The pot was a prize that I won some 18 months ago and therefore I had no proof of purchase, a requirement needed under warranty claims.
But thanks to Amr and his very quick and efficient assistance, Hexclad have kindly offered me a free of charge replacement for which I am truly grateful.

I’ve been using my HexClad wok for around two years when it started to develop some sticking issues. I contacted HexClad customer service and emailed them a few photos of the wok. The response was incredibly quick and they immediately arranged a replacement under warranty. The customer service (Amr Atef) was absolutely fantastic. They responded very quickly and the whole issue was resolved the same day which really exceeded my expectations. It’s rare to find a company that stands behind its products so well. I’ll definitely be sticking with HexClad for life. Highly recommended.

I purchased a 13 pc Hexclad pan set along with the small stand alone pot with our wedding money as I wanted a high end set of pans to start off in our new home.
We only put the pans into use a year later due to moving house and have had failings on the coatings on the 5 pans we use the most which is very disappointing.
To be fair Hex Clad have honoured the lifetime warranty and replaced all pans but given the failure rate of this pans in respect to the amount of use and care we have shown them I would prefer my money back.
I wouldn't recommend these pans to anyone. Bought as i beloved the price was worth it which on reflection it defiantly is not.
I also note that the coatings on the replacement pans are not the same as the ones that have continually failed.

Mishaunna was great handling my warranty claim. Very thorough and quick to resolve the issue I was having, which speaks to the quality of the hexclad products!

I would like to express my sincere appreciation for the outstanding customer service I received from Amr Atef at HexClad⁠

Amr was professional, courteous, and incredibly helpful throughout the entire process. He arranged a replacement for my 30cm sauté pan quickly and efficiently, making what could have been a difficult situation completely stress-free.

I was genuinely impressed by the level of service I received. Amr kept me informed, handled everything promptly, and demonstrated a real commitment to customer satisfaction. His professionalism and attention to detail reflect exceptionally well on HexClad.

Thank you, Amr, for going above and beyond. Excellent customer service like this is one of the reasons I will continue to recommend and support HexClad products in the future.

My original pans developed issues despite being properly used and maintained, which was disappointing. However, HexClad's customer service was exceptional throughout the entire process.

A special thank you to Amr Atef, who handled my case with professionalism, kindness, and genuine care. He took my concerns seriously, provided helpful advice, and arranged replacements quickly and efficiently.

The replacement pans arrived promptly. Most importantly, the way HexClad stood behind its product and treated me as a valued customer has restored my confidence in the brand.

Excellent customer service is rare these days, and HexClad truly exceeded my expectations. Thank you, Amr, for making this a positive experience.

I would not hesitate to recommend HexClad based on the level of customer support I received.

Hexclad and Amr Atef in particular have been amazing. Had an issue which I reported, it was resolved within 2 hours and a replacement product sent straight away. Hexclad is brilliant and I would highly recommend.

Great product and even greater customer service! I noticed the 5.5 qrt hybrid sauté pan went on sale. I just received my order last week. I contacted customer service and requested for the sale price. Jericho was really understanding and gave me $31 credit!

Great customer service, resolves problems swiftly and ensure customer satisfaction. I would like to point out Amr Atef who assisted me.

Jericho was a fantastic help - Thanks!

Amr Atef was so helpful - as have all members of the team who I've dealt with at Hexclad.

Ive had a few hexclad frying pans, small, medium and large and haven't quite found how to keep them none stick which has been frustrating.

Support shared some tips with me:
Prep: Place your clean cookware on the stove.
Oil: Add a high-smoke point oil (we recommend avocado oil for best results). Avoid low-smoke-point oils, as they burn easily and create a sticky layer.
Heat: Set your stovetop to low-medium heat for 3-4 minutes.
Coat: Once the pan is hot, carefully swirl the oil to fully cover the surface.
Cool: Let the pan cool down naturally and wipe off any excess oil.
3. Preventing Future Sticking

Heat Management: HexClad is highly efficient. You typically only need low to medium settings. High heat causes oil to carbonize, leading to the "burnt residue" you're seeing now.
Watch the Tutorial: For a visual demonstration of these tips, watch our "HexHack" video (link not allowed here)

Im looking forward to getting my replacement pans (2) and ill be trying the steps mentioned.

The life time warranty has been a god send, I appreciate the easy at which this process works...i just wish yhe pans would be non stick always...i will need to be careful with these next 2.

Thank you :) (exceptional customer suport)

Great products, seamless and rapid customer service

Amr Atef has been outstanding in helping us with our issue. The customer experience is honestly second to none! In this day & age when humans are scarce & you can’t find someone to help you with your issue, Amr resolved everything immediately & has completely elevated our experience! We can now further endorse Hexclad to even more family & friends! Thank you for the outstanding complete overall service! Bravo 🙌🏼

Excellent customer service. Quick response, fast decision, and replacement delivered without delay. This level of support is exactly why HexClad is worth the price. Highly recommended.

I've had a Hexclad set for 3 years, and one of my pans started to lose it's coating.

Contacted support and the issue was resolved extremely fast. Very impressed!

The product is excellent and the customer service has been superb. I cannot fault my experience with HexClad.

Jericho was very understanding, kind, and helpful with solving the issue with my pan. The issue was resolved very quickly and I couldn’t be happier.

Misleading “Non‑Toxic” Claims, Censorship in Their Facebook Group, and Zero Accountability
I purchased HexClad cookware specifically because the company marketed it as “non‑toxic” and implied it was free from harmful PFAS chemicals. Only later did I learn that the cookware I bought does contain PTFE, the same fluoropolymer used in Teflon — a fact that directly contradicts the safety claims that influenced my purchase.
This isn’t just my interpretation. HexClad recently settled a $2.5 million class‑action lawsuit over misleading “PFAS‑free” advertising. That alone should have prompted the company to be transparent with customers, but instead it feels like they’re trying to bury the issue.
When I attempted to ask other customers about their experiences in HexClad’s official Facebook group, my posts were repeatedly denied by the admin. No explanation, no support, no acknowledgment — just silence. The fact that they won’t even allow polite questions about chemical safety or returns is a huge red flag and only reinforces the sense that the company is actively trying to suppress legitimate concerns.
For a brand that built its reputation on “honesty,” “innovation,” and “premium quality,” this experience has been incredibly disappointing. Between the misleading marketing, the lawsuit, the lack of transparency, and the censorship in their own community, I can’t recommend HexClad to anyone who cares about truthful product claims or customer support.
I’ve reached out to HexClad directly requesting a return based on the deceptive advertising. I hope they choose to do the right thing, but so far the experience has not inspired confidence.

I felt Hexclad gave me the best experience, they went above and beyond for me…
Thank you to Amr Atef who dealt with me,
Love your products and would definitely recommend them.