HGreg.com Reviews 

Dishonest, scammed, they literally sold me a lemon and tried to charge me 30,000 for a 6 year old car, after I had to ask why did I pay 17,000 for a 21,000 dollar 6 year old car, but there was some good things about it. But don't bother calling, they ignore it. NOW, im stuck after 5 months, do not buy from here they do not care about you or to get you a deal no matter what it says when you first walk in. And then when you call them out they ignore you. Now I'm stuck at a 7-Eleven and I'm broke ass because they took all my money. For a lemon.

Terrible experience. The out door price that they quote you is NOT an out the door price. Fine it doesn’t include TT&L. I get that. But it also doesn’t include a $3k “elite protection plan” that is mandatory. They claim transparent pricing but it’s anything but. Go to Carmax or EchoPark if you want transparent prices. I wasted an hour with these liars before we got to the real price.

Dealership sold me a vehicle that they knew had a failed engine. Of course they refused to do anything about it. Have been giving me the runaround and won’t even take my calls. Their corporate office is a joke as well. They avoid customer issues and refused to provide any resolution. Now I’m stuck with a $15,000 car that I just bought two months ago that broke down before the second payment was made. These people are horrible! To deliberately put someone in a financially devastating situation is pure evil. Not sure how they turned the volume that they do with these sorts of business practices.

**Oct. 1 Update — Please be careful. I strongly recommend having any vehicle purchased here independently inspected during the grace period.**

We recently purchased our second vehicle from HGreg because our first experience three years ago was excellent. Unfortunately, this purchase has been very different.

Our salesperson, Mustafa, was wonderful—friendly, patient, and helpful. Our concerns are not with him.

In finance, we were told an approximately $1,500 “Elite Protection Plan” was required, which increased the price beyond what was advertised online and what we expected based on our bank’s financing estimate.

The day after purchase, we contacted HGreg because the A/C was not cooling properly. Kia later found the A/C had been overcharged with Freon and appeared to have been previously worked on. Thankfully, the A/C repair was covered under Kia’s warranty.

While the vehicle was on the lift, Kia also found significant damage underneath that appeared consistent with a previous accident. This was concerning because the vehicle was advertised as having no accident history and the Carfax was clean.

The vehicle is now back at Kia for a separate issue. Ally, our extended warranty provider, is willing to cover the repair but requested verification from HGreg regarding the multi-point inspection they advertise because we have driven the vehicle very little since purchasing it.

Ally sent the request, but HGreg has not provided the information. I also tried to speak with a manager and was unable to do so.

At this point, the vehicle is sitting at Kia waiting on documentation from HGreg so the current repair can move forward.

**My advice: do not rely solely on the Carfax or advertised inspection. Have the vehicle independently inspected during the grace period.**

Bunch of losers sold the car right in the middle of working the deal don't waste your time. You'd be better off buying from a common thief on the street.

Rushed through the purchase and found they have a nearly $2,000 mandatory protection insurance plan in addition to dealer fees. Didn't provide an owner's manual and didn't have a front license plate mounting bracket. Told me to go to an auto parts store and buy my own. I am left to guess as to when and what my service requirements are. I can only guess as to what all the features are on my 2026 BMW and how to access them. Customer service is non-existant!

Went to look at a truck and they waited until the very end of the negotiation to inform me of ‘Severe Structural Damage’ after asking several times why the price was so low. Dodged a massive bullet and cut my losses with a wasted 2 hours. There have to be other victims from this dealership and there is no trust or confidence based on the other reviews.

I would never recommend this dealership if you want to avoid a bad experience. They sell cars with all kinds of hidden problems, and when you go back to complain, no one takes responsibility for anything. You end up feeling completely scammed.

I purchased a used vehicle long-distance from HGreg Nissan Miami for approximately $23,000, and it was by far the worst car-buying experience I've ever had. I strongly caution other buyers, especially those purchasing remotely.

From the beginning, my salesman Steven Martinez was difficult to reach, requiring repeated follow-ups just to answer basic questions and close the sale. After escalating through dealership management and ultimately contacting executive leadership, Albert from corporate Risk Management became my escalation contact. His communication was frequently defensive and dismissive, and I never received a response from any other executive I contacted. What should have been the dealership's most straightforward transaction of the year - an out-of-state cash buyer - became an almost 2-month-long headache of back and forth and chasing various contacts for basic requests. Even the closing paperwork had to be revised three times because, after weeks of speaking with me, Steven still didn't know my name.

After HGreg had my money, obtaining basic information became even harder. They refused to provide any transparency regarding shipping—no carrier information, tracking or reliable delivery date.

They also repeatedly refused to provide an official bill of sale. This became a significant problem when I needed to file an insurance claim shortly after delivery and my insurer required proof of ownership. Even my insurance adjuster couldn't get HGreg's finance department to return her calls.

The same happened with my Virginia title and registration. HGreg refused to provide proof that paperwork had been submitted, tracking information or even the identity of the third-party processor. My permanent registration finally arrived nearly two months after purchase.

Worst of all, less than a week after delivery, a body molding completely fell off the vehicle. Underneath it, body shops discovered extensive evidence of previous repair: numerous non-factory holes drilled into the door, previous refinishing and evidence that the molding had been glued back on. Three body shops examined it, and I am now facing approximately $5,000 to replace the affected door.

This is especially troubling because the CarFax reported structural damage, so I specifically questioned Steven about this before purchasing and was assured that the vehicle did not actually have structural damage and that this type of notation was standard for auction vehicles. I relied on that explanation.

To be fair, I cannot prove what HGreg knew about the prior repair. However, all three body shops told me they would be very surprised if a dealership thoroughly inspecting this vehicle hadn't noticed evidence of it. I did hire a private inspector to inspect the vehicle prior to closing; however, that inspector's focus was on mechanical soundness and a visual overview of the vehicle's body.

HGreg's response? I bought the vehicle "as-is." They refuse to discuss the repair further.

I understand what "as-is" means; however, I purchased the vehicle based on what was represented to me about its condition. Had I known I know now, I never would have bought it.

Between the terrible communication, lack of transparency, documentation problems and now a ~$5,000 repair, I deeply regret doing business with HGreg Nissan Miami and strongly recommend prospective buyers take their business elsewhere.

Hgreg Orlando coerced me into purchasing the Elite Protection Plan for $1698 stating that exterior, interior, and windshield protection were all applied to the vehicle. Though I told them numerous times I did not want this plan they stated I had pay for it if I wanted the vehicle. Now that I have a warranty claim I’m told the protection was never applied to the vehicle and that they can’t apply the product to maintain the warranty though the reapplication of the protection is an explicit requirement to maintain the warranty they forced me into purchasing. Numerous calls and emails to the General Manager were not answered or returned. The company has scammed me out of hard earned money and has made no attempts to resolve the matter. They’ve instead pocketed my money and failed to uphold their responsibility according to the warranty terms. I’ve now lost over $1698 and the warranty they forced me to pay for.

I will make it simple - do not buy any vehicles from them
poor quality and hidden issues with cars you buy from them

Hidden costs, Scammers and Bullies. Be careful. What’s advertised is not what’s on display(we had a guy texting us the car was available and when we hit the place they told us the car was sold). Unnecessary warranties are mandatory (you need to add ~$2K to any cost you see, the will also sell you warranties on top of the price and made you feel stupid if you don’t buy them). Store manager and Financial Advisor are bullies and don’t explain financials clearly (play with emotional intelligence and abuse the customers psychologically) and disrespectful. Store manager tried to pick a fight after we decided not to close the deal and insulted my wife. It’s really an unpleasant experience. I’d never go again nor recommend it to anyone.

they will steal from you 30% to 50% of the car value

the worst experience in lifetime

I was a potential out-of-state buyer for a vehicle at the Orlando store. I can't even get a phone call returned, after leaving 2 voice mails requesting a call back. Also, the price of the vehicle is reasonable to me, until the $2200 in fees is added on. I see this company has over 40 locations in the US and Canada so they must sell to a lot of people. I won't be one of them.

If i could leave 0 stars I would. after purchasing my vehicle I had to put another $10,000 to get it fixed for a vehicle that supposedly received a multi-point inspection! With purchase you also receive a warranty for key replacement and other minor things. They have no idea how it even works. I called to get the information and was told to call the claims dept. What they don't tell you is you have to actually find a dealer that manufacturers your car and go through them. I would never recommend anyone to this dealership. And they do not inspect their vehicles no matter what they say.

I’m writing this as a civic duty to warn anyone considering H. Greg Nissan Kendall: turn around and never look back. Whatever you think you’re saving, you’ll spend twice that in time, stress, gas, and aggravation.

IT STARTED BEFORE WE ARRIVED
On our way to another dealership, we spotted their Tesla Model Y on AutoTrader and rerouted. We called ahead; the rep was “pretty sure” it was there. We pushed him to verify — he checked and admitted it wasn’t on the lot, and might arrive “next week.” They tried to lure us in for a car they didn’t have. First red flag.

We negotiated with their salesperson Cinthia by text and phone, and once the car arrived, drove an hour and a half to see it.

THE PROMISE THEY COULDN’T KEEP
Their low-res video hadn’t shown the scratches, a significant dent, and peeling vinyl wrap. It had just rained, revealing condensation inside the brake light (which they likely didn’t know about either). Rather than adjusting the price, they promised to fix everything within one week. We’d already paid in full and waited in good faith. That decision cost us three trips, three hours of driving each way, and weeks chasing a car we already owned.

THE BRAKE LIGHT
A week later, Cinthia said it was ready. We drove 90 minutes back, got the keys, and immediately saw the brake light still didn’t illuminate when pressing the pedal. Cinthia, with full attitude, insisted it was fixed. We went to the service department together. After a 30-minute wait, they admitted they’d ordered the wrong part. Not one employee had pressed the brake pedal and looked at the back of the car before calling us — 30 seconds of effort, zero expertise required.

THE RUNAROUND
We took a loaner (about the only thing they did right) and drove nearly 2.5 hours home through traffic. Cinthia said the correct part was express ordered for Friday. Friday at 4:20 PM, she texted — beginning with “Good morning” — to say it hadn’t arrived. Saturday: same story. We were now over 10 days past full payment with no car. I personally called the dealership more than 10 times hunting down sales, service, and anyone who’d pick up. Cinthia repeatedly promised the general manager would call me. That call never came.

DETAILS THAT SHOW HOW LITTLE THEY CARE
When we discovered the car still wasn’t ready, we pointed out a cracked speaker mesh in the trunk — a $40–60 fix. Told it was sold as-is; refused without hesitation. The finance department didn’t know how to process a cashier’s check, asking us for the account number and how to cash it — at a dealership that handles transactions daily. When we finally got the car, it was handed over at 40% battery: not charged, not prepared, just pushed out the door.

THE BOTTOM LINE
H. Greg Nissan Kendall does not care about you. They make promises they can’t keep to avoid negotiating fairly, waste hours of your life across multiple trips, ignore your calls, and treat you like an inconvenience the moment your money clears. Instead of working with us on the price of a car with cosmetic issues, they promised repairs they couldn’t deliver — forcing three trips totaling nine-plus hours of driving for a car we’d already paid for in full, with no compensation, no accountability, no returned calls from management, and zero urgency from anyone.

Cinthia should not be selling cars. The service department can’t perform basic quality checks. Finance doesn’t understand a cashier’s check. Management is too busy to call customers who’ve paid in full and still don’t have their vehicle. I’d give zero stars if I could. Do not buy from this dealership — not now, not ever.

Purchased the truck from H Greg. Sales person is Jason bull. Mr. bull informed me the truck looked great, he pointed out one small, scratch on the front bumper. When I receive the truck, it has scratches all over it and dent's. Then when I drove the truck, the transmission was messed up after talking with Mr. bull he told me that he was going to see what he can do about fixing it. Just give me the runaround! Mr. Menendez sent me an email saying that he would like to talk over the problems with my truck. I have tried many times to get in touch with him. He will not return my calls. I have talked with the BBB in Arkansas and Texas. they have many complaints on this company. I am a 65 year old, disabled senior citizen. I just want to warn people, do not buy from this dealership. Please don’t get burned like I did.

My Salesperson was JP, Jacob. He was so helpful and accommodating to my needs and request. I went in early on a Saturday and was given his full attention. I chose a car, did the deal, and left. By Monday I was regretting my choice, totally on me. I went from an SUV to a compact car. I called on Monday and came back in and without issue chose a different SUV and left happy with my second choice.

This is totally trash stay away from this place, trash, trash, trash, service, trash, a hook lady from service dept, She always talk to you while she’s on her phone, she does not have any manners, don’t care looking at your eyes while she is talking with you, the you complain to “the top manager “ do the care? , no they don’t care at all, why? Because they already got paid by the banks , stay away from this place this is trash.
I have to say Danny is this cell man who help me buy the car he’s such a nice guy. He’s the best next time I see him I’m gonna ask him to run away from that place he doesn’t deserve working for this trash people.

IF YOUR BUYING A USED CAR BEWARE…HGREG NISSAN KENDALL - PROTECT YOURSELF KEEP ALL DOCUMENTS ALL TEXTS DONT SIGN ANYTHING WITHOUT AN EXPLANATION BECAUSE THEY WILL BE VAGUE AND TRY TO HIDE INFORMATION. LOOK AT THE CARFAX THOROUGHLY. GET ANOTHER SALES AGENT IF YOUR SALES AGENT IS GIVING TERRIBLE SERVICE. THEY SHUTDOWN THE OTHER LOCATION FOR A REASON! DONT TRUST THE SERVICE SIDE AND UNDERSTAND YOUR CAR AND WHAT KIND OF REPAIR IS BEING DONE TO IT. TAKE PICTURES!!!! YOU WILL CATCH THEM IN A LIE WITH PICTURES THEIR MONEY HUNGRY AND USE SHADY TACTICS. THE MANAGERS ARE EVEN WORSE AND THEY ALL WORK TOGETHER TO GO AGAINST YOU. THEY HANG UP THE PHONE ON YOU AND YOU SHOULD BE GRATEFUL THEY EVEN PICKED UP TO HEAR BREATHING. PROTECT YOURSELF THEY CANNOT BE TRUSTED TO DO GOOD BUSINESS