Higher Elevation Ltd Reviews 

They managed to get an engineer to call within a day of contacting them to look at my 98 year old mums stairlift that had stopped working.
Engineer was very thorough and went above and beyond just effecting a repair.
He made sure that everything on the stairlift was working correctly before he left.
Can’t recommend Higher Elevation highly enough.

Higher Elevation installed our Flow X stairlift yesterday. They were extremely pleasant and did a very competent and professional job, even to the extent of repainting a small area of woodwork which required modifying. The stairlift works well and I have no hesitation in recommending them to anyone for stairlift work.

On Monday of this week, Higher Elevation (the company who installed our Stannah lift arranged for one of their engineers, Jay to come and make the first service. He was very friendly and helpful, extremely helpful to explain any aspect of the lift which I need clarification on. He also pointed out some of the problems which might occur. Very pleased with the service which was very efficient

very fast service and did a great job as got my stair lift working again i highly recommend this company as got great service from very friendly staff

A fantastic service from start to finish. Richard visited us on time and went through the whole process as well as answering my many questions. A date was sent and all the work was completed to a high standard. Communication with Vicki was excellent. She too ensured it was a smooth and professional experience. Thank you!

10pm on a Friday night, stairlift beeping and not working, a 92 year old facing the prospect of a night on the couch… all the fixings of a disaster… but the higher elevation team came through to solve the problem in record time!

Bethany responded rapidly, polite and efficient walking through troubleshooting steps - alas to no avail. Despite the late hour she managed to find a next step:

Then Jay came into play, a consummate professional engineer walking me through the steps needed to resolve the problem… on the phone, patient and precise, great problem solving!

Job Done!

Thanks for the help team, impressive service as always!

I cannot recommend this company highly enough. The customer service provided by Bethany and the technician Jay, who worked tirelessly all morning to remove my late father’s stair lift was faultless.
It is a rarity that an appointment like this goes without a hitch but it really did. The appointment was booked exactly to fit with my plans and despite bad traffic, Jay arrived on time and kept me informed as to his arrival time. Thank you so much for making a difficult and upsetting time so much easier.

Excellent service. Prompt response and delivery. Very professional. Nash had been excellent from beginning till end of fitting a new stairlift.

Friendly and knowledgeable staff. Efficient from first enquiry to completion. The speed at which the helpful and polite engineers fitted the stairlift was amazing.
All told a good experience at a very stressful time.

we were very well looked after and service was excellent.

From start to finish a very professional service. Very good communication. The stair lift has enabled my mother to live independently in her own home. I would recommend this company.

I was very impressed with this company from the start to the completion of the installation of my chairlift.Every member of the company l delt with was polite helpful and very professional. I would recommend them to anyone who is thinking of having a chairlift fitted.

Wonderful company who know stairlifts inside out,second time of useing them.From start to finish, wonderful helpful staff,nothing is too much trouble,huge skills throughout company from the office staff,Paul with his superb skills in on-site survey and fitting of lifts and the skills of the other engineers from fitting,service and troubleshooting.Always there for you for urgent help/advice should you need it. Really superb, thank-you and well done.

My mother-in-law used this company recently and asked us to post the following review…

Excellent service throughout! Very prompt. Careful thought went into my husband’s needs. We were given useful advice and therefore we be have exactly what we needed. All the staff were very friendly and helpful. I highly recommend this company!

For several years we have used this company to maintain a thyssen curved stairlift.
Faults have occurred on repeated occasions and we have been charged highly for repairs
On a last maintenance visit the " engineer" caused a big crack sound @nd then reported a broken charging unit at the base of the unit, he said it was due to improper earlier service, only HE have ever serviced the item.
I have now been asked for a ridiculous sum to repair the broken part THEIR man damaged!!
Mon26 Jan
Tel call with HE.
Reply from HE, the errors have been acknowledged and a repair by the company offered
I was pleased to get this reaction after taking the matter up and will remain a customer.

Helpful, friendly, informative and efficient staff from initial call through to installation.
The survey was carried out the day after my enquiry and the equipment installed within 2 weeks.

Mum and Dad recently had a Stannah 260 Siena stairlift installed by Higher Elevation. "We are extremely satisfied with the service we received from start to finish. Paul Simkins, who came to assess our needs and house, was very informative and answered all our questions patiently and completely. The installation, by Gary and his colleague, was very efficient and we were given careful instructions about operating the chair. They waited very patiently while we practised ascending, descending and getting on and off at the mezzanine landing. We highly recommend “Higher Elevation “. Marco and Patricia Alcalay.

Excellent service from beginning to end, the quotation stage was professional friendly and competitive, office follow up was just as good. On installation day the team were lovely and did a great job. Wouldn’t hesitate to recommend Higher Elevation.

I talked to Nash about a small outdoors lift for accessibility. After sharing some pictures he proposed an alternate solution which was more appropriate, but didn't make higherelevation any money. I was really impressed by this focus on getting the best results. Thanks

After several years excellent service our Stairlift needed an upgrade. Higher Elevation were, as always, prompt, efficient, courteous and thoughtful in providing the necessary upgrade. Over the years their service has always been first class, and their call-out performance, even during holiday periods, without fault. I would recommend them to anyone without hesitation