Koala Reviews 

Tivemos alguns contratempos iniciais com a Koala relacionados ao reembolso da taxa de proteção. O processo demorou mais do que esperávamos e, por falta de informações claras, acabamos deixando uma avaliação negativa.
No entanto, a Koala entrou em contato, esclareceu a situação e confirmou o reembolso da taxa. O valor já foi processado e o caso foi resolvido de forma satisfatória. Agradecemos a atenção e o empenho da equipe em corrigir o problema.
Ficamos contentes que tudo tenha sido resolvido.

We initially had a difficult experience with Koala regarding a protection fee refund. The process took longer than expected, and we felt we weren’t getting clear updates, which led us to leave a negative review.
However, Koala has now fully resolved the issue and refunded the protection fee. Their team followed up, clarified the situation, and ensured the refund was processed. We appreciate their effort in addressing our concerns and closing the case properly.
Thank you to the Koala team for resolving this matter.

Amazing experience with Koala I wrote an email and they replied very fast

Thank you so much for your prompt support

It was really easy to fill - I suggest you!

Možnost zrušení letenky z jakéhokoliv důvodu, rychlé vyřízení, dobrá komunikace s pojišťovnou, vrácení převážné části ceny letenky

ZERO if I could
I booked insurance with you through RailEurope called CFAR Cancel For Any Reason which through HIKOALA.. The travel is not until December this year. I wanted to add another traveller in our party, 4 adults and 2 children. I was told by RailEurope I could not and that I had to obtain a refund through HIKOALA first- third party, and rebook. I have tried several times to access the HIKOALA form on the link form RailEurope and an error message keeps appearing. I contacted you through contact us and Lorenzo, only name I have asked me to send my details bank account etc by email. I have since asked him to send the form to fill in to request a refund as he did not ask for the train booking etc... I haven't heard from him.
We are flying from Australia and landing in Paris for a few days and had planned to take the train to Köln for a family get together.
I bought your insurance in good faith, we still want to travel by train, we just want to change the booking and add another person.

Very seamless and easy to communicate for a refund which was received quickly.

Your service is simple, fast, and efficient. Excellent service. Thanks.

There are too many steps you have to take to get your refund even with travel protection. The refund should be simple and easy.

It would be helpful if you explained what a BIC/SWIFT # is. It took me quite some time to figure it out and then I had to call my bank.

Koala c'est super, pour effectuer un remboursement c'est très simple et très bien expliqué. De plus ils répondent très vite, c'est simple clair et efficace.

Professionnel

Je n’ai pas connu merci prestation d’assurance, rapide simple et efficace. Promesse tenue. Je recommande fortement

Très efficaces et rapide.
Cordialement

souscription de l'assurance annulation pour un séjour en pension de notre chienne, contre temps obligation d'annuler. envoi d'un mail à la pension et le jour même contact de Koala pour enclencher le remboursement du montant correspondant au contrat

Nemusela jsem se o nic starat a sami se postarali o vyplacení peněz za zpoždění letu. Jsem ráda, že jsem se nechala pojistit právě u Koaly.

I have bought a lot of items from you.l which I am very happy with. Often it has said with free gift yet I have never received one

Très satisfaite j'ai du annuler ma réservation et le remboursement à ete fait directement