Hillcrest Reviews 6

I wish I could give this 0 stars!

I live in a property "managed" by Hillcrest and they are the most incompetent and useless management agency on the planet. Had my parcels robbed int he building at the beginning of April, it's now the end of May and nobody from Hillcrest has bothered to contact me. Not even to confirm the CCTV footage has been sent to the police. They take forever to fix anything and residents of the building regularly complain but they just dont care.

Just avoid any property they own at all costs

Thank God we've removed them as our managing agent - only wish we'd done it sooner.

There was an 18-month gap with no communication on critical fire safety works. Quite why any of the staff have an email addresses is a mystery as they're seemingly incapable of replying to them.

When they did respond, it was vague and only after relentless chasing. Claira, Clarissa, Adam, Farid and Grant to name just a few of the incompetent staff, repeatedly promised updates "shortly" which never came.

At one point, I had a faster and more useful update from my MP than from the company we were paying.

Their complaints process is a joke. A formal complaint was ignored for months despite being chased across multiple teams.

Even at the end, they still couldn't provide basic information when asked.

In my experience, and echoed by others, Hillcrest are incompetent, negligent, and completely lacking accountability.

If you have a chance to remove them as your managing agent do it sooner rather than later.

Well ,a surveyor unexpectedly turned up to assess my ceiling.lots of noise on the balcony above me. Now the leak is worse than it ever was. Three years of a leak I've had enough .

Would give zero stars if I could! Worst management company I’ve ever dealt with, especially Vanessa, she barely replies to emails and if she does it takes weeks of chasing to finally get a reply! Our communal door has been broken for months and as usual the communication from the “property manager” has been shocking. HEM couldn’t manage themselves out of a paper bag! Avoid this company at all costs

Status Network Solutions working in Cardross Street & Place, have broken the lock on store door and left a flaming mess inside have not connected security door/intercom either,I came home from work tonight to find they have also broken my ornamental vase given to me as a gift 🥺 having informed Hillcrest that the entry door has been banging all last night leaving me having to go into work exhausted as the door is next to my bedroom I was informed that it would not be fixed till sometime next week,as I am up for work at 4am next week i will then be jamming the door every night thanks for nothing Hillcrest .... Update, security door/intercom repaired following Monday

Shocking!
I enquired to purchase a new build home priced close to £500,000 on a new development in an affluent area.
All excited we went to have a poke around.
Oh my god! There are Hillcrest housing association houses on this development, what we witnessed was like a scene from a horror movie, windows smashed, mob attacking a house trying to climb in, screaming shouting of abuse and foul language.
This company needs to address this. If they wish to build in good areas then give them to civilised people who can integrate within rather than destroy these communities.
Sorry mr developer, move there, not on your life!