Hismith Official Store Reviews 367

Great customer service and the best quality machines available! Super recommend.

So far so good! I do wish that you could adjust the stroke length without taking off the face plate (face plate is an additional purchase and not required), but this thing is obviously well built and well engineered!

customer service spends a lot of time on customers here

I tried numerous times to buy a product from your store and all I got was roadblocks. I finally went to Amazon and purchased what I needed from your store with no problem. I think there’s a problem with your system.

I bought a machine from their Amazon store a few weeks ago and no complaints. I didn't get the app options (my fault) and asked about it. The answers from the customer service was quick and I was able to order the part, with discount.

Very satisfied!

G.

I was so happy when I received my HiSmith machine under a week. Shipped from their company in California to Louisiana using UPS. I was sure the website was a scam but this is definitely a legitimate company. Yes, this may be a Chinese product but who cares if the product actually works and the company responds to your concerns. When I contacted them via email, they responded the same day so their customer service is great. The machine looks fantastic and I love the weight of it heavy and sturdy. I see comments talking about their bad experience but this is my first time ordering from them and no problems. I will definitely order more product from them. I haven't tried the product yet and I will leave another review once I have tried it. HiSmith I know you'll see this comment and I want to thank you for your customer service.

I recently made a purchase from HS, a China-based company, and I can confidently say that my experience has been nothing but positive. Initially, I had some concerns about ordering from a company overseas, but HS exceeded my expectations with their service, client support, and product quality.

1. Generous with Checkout Issues
I accidentally used the wrong checkout code during my purchase, and HS was highly generous in resolving the issue. Their customer service team promptly corrected the problem without any hassle, which really impressed me.

2. Excellent Handling of Missing Items
When I received my package, I noticed several items were missing. After contacting the support team, they explained that the order had been sent in two packages and shipped from different countries at the same time. However, I had only received one tracking number, which confused me. So, they quickly clarified the situation and provided me with the tracking number of the second package. A few days later, all the missing items arrived without any further issues.

3. Superior Product Quality
The most important aspect of this purchase was the quality, performance, and design of their products. I was genuinely surprised at how much better they were than I expected. I purchased the Hismith 4.0, and the motor noise is almost unnoticeable—it's so quiet that even a standard air conditioner or TV can easily drown out any sound! The design and performance are top-notch.

In summary, don't hesitate to order from HS. They're a valid and reliable company. If you ever encounter any issues, their support team is not just helpful, but also incredibly responsive. They resolved my concerns within 24 hours. Just make sure to include all necessary details (order number, clear description of your issue) when contacting them, and they'll take care of the rest.

It is highly recommended!

Shipping is horrendous!!! My order has been “on the way to a UPS facility” for 12 days! It is definitely not coming from California!!!! Email answers are strange and cryptic.
13 days now and still nothing!
26 days now and still nothing!

Clear and concise website design, smooth checkout and payment system. Slight hiccup in shipping of two package vs one tracking number, but this resolved with a quick response from Jess in support, as well at Jim from service.

I am so happy with the hismith costumer service. they have been so helpful with all my questions and concerns. they helped me to decide exactly which bundle was right for me and were there every step of the way. I am so excited for my order to be received.

Impeccable customer service support helped me with everything including pricing.
Customer service agent Jess is very helpful.

My order was shipped fast and the product is of high quality. I did receive an incorrect item, I emailed them, they replied the same day and I was sent the correct item right away. Great customer service.

Amazing and super helpful

Customer service was so fast I chose the chat option and was amazed with how quick I got a response. Agent was able to answer my questions and helped me with my order. I give them A+ for customer service can only imagine their products living up to their service thank you 🙏🏼.

Very responsive to fixing problem that was not their fault. They were timely in their response and went above and beyond what they needed to do.

Great customer service and helpful agents

Amé los productos, la calidad, la funcionalidad, son muy rápidas y seguras las entregas y la variedad que ofrecen en la página me emociona.

Amazing product! Very well made and high quality! Also the customer service is super friendly! Highly recommend!

Great product, high quality materials. I highly recommend!

I recently purchased the Hismith table top 2.0 and I am extremely impressed with its performance. The build quality is excellent, with sturdy materials that feel durable and long-lasting. The suction cup base holds securely to any smooth surface, providing a stable platform for use.

The motor is powerful and quiet, delivering smooth and consistent thrusting motion. The adjustable speed settings allow for customization to suit individual preferences. The included accessories, such as the remote control and various attachments, add to the versatility and enjoyment of the product.

Overall, I highly recommend the Hismith table top 2.0 for anyone looking for a high-quality and reliable thrusting machine. It has exceeded my expectations and provided me with hours of pleasure.

had a minor issue with my Hismith table top 2.0 and reached out to customer service for assistance. I was pleasantly surprised when they offered to upgrade my device for free to resolve the issue. This level of customer service exceeded my expectations and I was very impressed with their willingness to go above and beyond to ensure my satisfaction.

The upgraded device works flawlessly and I am extremely happy with the outcome. The fact that Hismith was willing to rectify the issue promptly and at no additional cost speaks volumes about their commitment to customer satisfaction. I would not hesitate to recommend Hismith products based on my positive experience with their customer service.