hitjacket.com Reviews 

I’m sure they are deleting my reviews because they suck. Terrible customer service. All they do is lie. Wayne Oliver. I’m going to keep sending these reviews until they do what they said they would. I’ll probably send them forever because they won’t even respond to me now. Terrible customer service.

I placed an order Jan 17th. I have sent several emails one said It would ship on Feb 5th and today is Feb 6th and it still says "processing" Will tell everyone on social media to NEVER EVER order from this SCAM company.

Elaine Moss Order #151245
SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I should have read the reviews before placing my order. Ordered a shirt on December 27 and never received a confirmation email or order number until I emailed them dor or. Has been processing since then. After many false dates that they claimed it would be shipped they stopped responding until I threatened to contact my bank and BBB. Still have not had my money returned. Filed a dispute with bank. Stay away from this company!

My Hit Jacket Experance.At first I was apprehensive, fear gripped me because this was my first time ordering on line. My design was specified and designed exactly the way I asked.The Representative took my measurements and my jacket is as near perfect as can be expected.All my inquiries were addressed and my fears calmed day and night.

The so called "SWEATER" that I ordered is NO WAY A SWEATER!!! It was supposed to be a KNITTED sweater with gold stars on it. This is a polyester fabric with BROWN STARS!!! DEFINITELY not worth what I paid for it!! Now I have to see how I can return it. I would NOT purchase anything from this company!!!

This company is a scam! Avoid shopping with them. The company is in Pakistan, not in California. I ordered a sweater, a month and a half ago and I’m still waiting to receive it. When I call they say the item is ready to ship, but I’ve never received it. Ended up calling my cc company to issue a dispute against the charge.

Ordered something and have yet to receive it and inquiries as to why my order is still "processing" have gone unanswered. The number they have on their website does not pick up and just plays music. Don't order from here. I'm pretty sure I'll have initiate some action to get my money back.

I ordered a Denver Nuggets warmup jacket as a xmas gift. It came late and was the wrong size - XL - I ordered a Large. After much arguing, the sales rep said I would be issued a full refund in 24-28 hours. I never received a refund.

Do not waste your money or time. Ordered a jacket on December 2 was suppose to be a Christmas present, never arrived. Spoke with customer service numerous times and am constantly lied to. My order is still "processing " yeah right. I highly doubt I will ever see my jacket. Complete scam
Update.. as of January 9th still no jacket and still being lied to from the company on when my order will ship. This company ia a complete joke.
It is now January 18th, I have yet to receive the jacket I have ordered. This company is a total scam, don't waste your time. Also they don't like the negative reviews and 8 was told if I took it down they would send my order.

I tried to buy Ohio Denver Broncos Royal Blue Varsity Jacket but my order did run on an error several times. After that I realized that hit jacket has debited my credit card several times.
1st customer "service" contact November 26th.
2nd contact November 28th. No valid information.
3rd contact December 6th. No valid information.
4th contact December 6th. No valid information.
If you want to learn about bad customer support try hit jacket!

Ordered a Christmas gift and they never shipped it as promised. I called and they tried to act like everything was ok. I think it's a scam. I won't order a thing again

Stay away! They sell counterfeit items from china. They sent me the wrong hoodie, reached out to have it exchanged for the right one, I get told it will be $50 to ship it back to China, or I can keep the wrong hoodie they sent and receive 25% back from my purchase.

This company was awesome. My husband loves his new jacket and they kept in touch with me when I had questions. Definitely will use again

Purchasing a jacket for my daughter with HITT Jacket was the most positive on-line experience I ever had. HITT was quick to email me right back with response to my questions, and they kept in contact with me with any updates on my special order. I ordered the Taylor Swift jacket, and the quality was impeccable ...I've never been so impressed with the detail and weight of the item, it was VERY well made. The price was HUNDREDS of dollars cheaper from any other site with a similar jacket.
I was so impressed with the EXCELLENT customer service!!! Outstanding!!!!

Great customer service

I am so happy with the way this company provides customer service. I worked with John who was amazing in helping me. Could have thrown me under the bus and moved on. Instead he hung in there with me. I needed a larger size. The quality of the jacket is more than I expected. Lastly, John deserves a raise!

John Davis was awesome in taking care of my refund and new order request. He made it smooth and easy and I am very satisfied with his customer service help. Awesome experience

The pants I received were way too big for me and I was told it would cost me $80 to return them. They offered me $20 in refund on my account which I accepted because I'm sure that's all I can get. Avoid this company! Do not do business with them!

had no problems receiving my order, would def buy from them again.

This is a beautiful hoodie jacket just as promised