hitjacket.com Reviews 

Quick to the point service

Great service, fast shipping. My daughter loves her shirt! Great quality

Son ordered a hoody from jackethit.com and it was never delivered and no emails were answered.

Do not purchase from this company. The quality of the merchandise is poor. If you need to return for any reason you are only offered a percentage of what you paid for the item or a ridiculously expensive “shipping “ fee to get it back to them.

I purchased what was advertised as a sherpa sweater. It was to arrive in 8-10 working days. It took almost 30 days to receive the product, only to find out it was not at all like what was advertised. The material was not sherpa and it looked nothing like the photo on the website. Even though the company address on the website is from California, the sweater shipped from Pakistan. Unable to resolve my issue with the company, I had to get my credit card company involved as they were wanting me to just keep the product and only pay a reduced fee. Buyer beware.

Bought a sweatshirt, it was never delivered. They would not refund the money. Said they would work on rectifying the situation but did nothing.

Horrible quality, and the hoodie I order is poor in quality and design, Not as shown on their web page, and logos are little then the original,
first and last time shopping here

I ordered & payed this company for a particular cardigan. Delivery time was given as 7-10 days.

Over 2 months later I have finally received my refund. This has only happened because I have threatened legal action.

It should not have gotten to that stage, customer service was poor with failed promises & unanswered emails.

Amazing quality and delivery time. Large size is a bit bigger than I expected, overall amazing. Thanks so kuch!!

Great Quality / Disappointing Features

This suit was, unfortunately, a mixed bag. The construction, material, and fit were great. But the actual features weren't as expected. I wanted a direct copy of Ryan Gosling's Oscars suit for a party, complete with rhinestones, which is what this listing advertised. Instead of rhinestones, this suit has weird silver balls -- they're shiny, but they don't catch and refract the light like rhinestones would.

Worse, the balls on mounted with cold metal studs that go all the way through the material on the pants (not the jacket) so while you're wearing them, you are constantly touched by uncomfortably cold metal spots all up and down your legs.

And additionally, a number of the balls were damaged? Instead of smooth silver balls, they were dull grey misshapen lumps. I'm not sure if the balls were partially melted or some outer covering had come off.

I ended up buying a separate suit that was the right color but had neither rhinestones nor the weird balls. I couldn't wear this suit for the party and have no other use for, but it seems custom built, so I don't think I can return it. So I'm just stuck with it.

This Mick Jagger jacket is impressive! Hit Jacket came through for me and I am so pleased with this purchase. I will order from them again.

The presenters were very knowledgeable and they were point on with the information they shared.
This was a full three day training I thought I would be bored but they spreaded out the breaks and the material well.

The fast response and communication made my experience great thank you Adam for your help.

Ethan Bruce was nothing but kind and informative when I needed help with an address change. I highly recommend! Excellent customer service !

Beautiful jacket! Just love it!

The Starter like jacket came fairly promptly. However, I expected it to be made from a different material. It’s nice, but not what I expected.

Peter Jackson did a great job in helping me avoid what would probably have been a return. I ordered a jacket in XL, but came to realize a couple of days later that all of my jackets are large. Peter was able to upgrade my order and I am very grateful.

Ethan Bruce at customer services did an excellent job in dealing with a few issues with the jacket I ordered. The colour and design were not right and he proved a partial refund extremely quickly. Thank you

Ethan Bruce was very helpful in processing my replacement order.

i dont recommend this place to any one this has been the worst buying expierence i had in my life i order a jacket 2 months ago and still waiting for the order i email them and every time they keep procasting the order this not how u run a establishment .very annoying not professional at all