hitjacket.com Reviews 

I was really surprised of the quality of my jacket, and how carefully it was packaged. I would definitely purchase more of other jackets in the future. Thanks William for your attention to detail.

Do NOT waste your time or money with this cheap, two bit sham of a company. Ordered a Chicago Bulls jacket for my nephew for Christmas & Chicago was spelled CIHCAGO which is utterly ridiculous & unwearable. Tried disputing it via PayPal & they l’ve given me a hard time every step of the way. Now I’m out $150 for the jacket unless I want to pay another $75 to return the coat. What a racket.

Order this on 11/29 and by 1-4-24 it still hadn't shown up. Beth in customer service said they'd ship in another two weeks. I asked for and received a refund after jumping through a few hoops. The refund took a week. Beth asked for me to give her a 5 star rating ... wow, just wow.

The jacket I received for Christmas was a complete disappointment. The jacket was so matted, flat and spelled like mothballs. I thought that it was in a bag so of course its matted and flat so I sent it to a drycleaner who ultimately said dont bring it back because it turned their drycleaning machine blue. The jacket came back and at least smelt clean but was still flat and matted. There are other options out there my suggestion is find one of those. Run from this company dont walk.

Beth and Ethan were very helpful in solving my problem. They offered a fair solution that I was satisfied with.

I did have an issue with the size, due to the jacket padding. BETH worked with me and offered a solution that resolved the issue in no time. I do think the product quality and customer service warrant the high rating that I gave.

I needed to cancel my order and Beth helped me with that. She was very easy to work with and prompt. Thanks Hitjacket!

Thank you Ethan Bruce for responding to my email so quickly and giving me a update on my order

This site and customer service team were super attentive during every step of the process. I really appreciate their time and efforts in assisting me through email and over the phone. They were very courteous and solution oriented.

Walter Jr. returned my email quick and corrected my shipping address with ease. Thanks

Product arrived in a timely manner but not quite as expected. Ethan Bruce provided timely support and was incredibly courteous & helpful. He ensured the matter was resolved quickly. Thank you!

Mr. Bruce followed through in a timely manner with the jacket we ordered for our granddaughter. Order was placed on the 17th and jacket arrived on the 24th.

Great costomer service. Nice fit! True to specs. Could choose better fabric. For this particular product I would suggest the company choose a fabiroc more true to "worn grey denim" in the movie. The product is more of a straight charcole grey fabric.
I spoke to Harry and he was very pleasant and greatfull for my feedback and hopefull to use it to make the jacket more accurate of a cinematic replica.
I think this company has some good stuff and very pleasant, responsive and dedicated customer service memeber. I wish them well in their growth as a business. Thanks Harry and Ethan.

Ethan Bruce/ Hit Jacket
I ordered a suit that did not fit true to size, but representative Ethan Bruce was able to help find a good solution and was very kind and quick doing so. Thank you for your help

Ethan Bruce was very good so far, as far as communicating. Haven’t received my suit yet.

I have been in contact with Ethan Bruce throughout the processing and shipment of my order. Ethan has been very transparent and honest with me during this process, and I look forward to receiving my shipment in time. I will leave a follow up order once I have received the order regarding my feelings towards the product, however, I have no doubt everything will be in good order!

Quick to respond, thorough, helped me with my needs

The jacket I ordered was the
Hooper Burt Reynolds Sliver Jacket
I followed the size guide and ordered a medium and fit is right. The jacket looks comparable to the original film jacket and is good quality. The order was placed on October 3 and arrived on October 10. So I was very pleased with the delivery. The jacket came wrapped and nicely protected.
Included was a Halloween theme tee shirt. Overall -Hit Jacket was a pleasure to deal with. I spoke with Jacob during the process and he confirmed the order and helped me with a question on my account.
It was great to speak with a person for customer service. I recommend Hit Jacket.

I recently ordered a suit for my husband and while it was perfect and exactly as pictured online, the pants needed to be exchanged for a larger size. Harry and Beth have been greatly helpful at making this happen despite our time differences. I am currently waiting to receive the larger size pants but I am confident they will be here soon.
T. Renz