hitjacket.com Reviews 

Helpful and kind
Thanks a Beth

Great customer service and prompt response from Beth. Definitely recommend Hit Jacket. 5 Star Rating

Two reps stand out for their excellent customer service. Thank you Beth and Walter for their guidance! I will definately be using Hit Jacket for future wardrobe needs!

Communication was a bit lacking, but the end results were great! The website said it would ship in 10-13 days; however, it took over a month to ship. I emailed on day 14 and was told there were QC issues and that they would follow up in 5 days. After giving them a week, I hadn't heard back again and emailed as still having issues. This is when I also emailed the help info from PayPal, and they were abwithin and it within a week.

My Aunt wanted the Yellow Stone jacket but we ordered the wrong size. I notified your company with a picture of the coat and the details. I received a call this morning and the problem is solved. My Aunt is blind. I told her about the jacket and she wanted one. My granddaughter is Cherokee and will love her jacket. We are very happy and appreciative. Thank you. Anne Campbell

The jacket I got is Amazing. Really high quality leather. The details and fit are outstanding, definitely beyond my expectations.
I had to exchange size and their customer service was great! Jacob Smith took care of my request IMMEDIATELY, called me and emailed multiple times to make sure all details are clear and I had no other concerns or questions. Fast and clear communication.
I will purchase from them again. Thanks Jacob and Hitjacket!

Daniel was very helpful when I received my bomber jacket and wanted to exchange it for a larger size.

I can’t wait to see my new suit! The first suit was small, but these guys took my measurements to make sure my new suit fit. Service like that is very hard to beat! Great job John Marshall

I love my jacket! It’s comfortable and incredibly accurate to the screen! Highest quality! The customer service provided by the team has been amazing. Thank you John Marshall, Addie, Henry, Daniel, and Beth.

The response time was amazingly fast and I was guided properly on how to measure different areas. The prices for the products are also relatively affordable and the showcase for the products are good and easy to see. I was helped and guided by Jacob Smith, he’s very friendly, helpful and very respectful

It is very comfortable and feels nice and looks good stitching

Item was beyond expectations, arrived very fast, and when I had a typo in my address, they were able to correct ASAP! I highly recommend this item and this business. I am a very stratified customer!

Ordered the Ellie backpack. Never received the order. At first they couldn’t find it. Then they all of a sudden found it. Then was going to ship in 4-5 days. That was 24 days ago. Needless to say I notified the bank and received my money back. Now they say the backpack is ready to ship and they need me to cancel the claim with the bank so they can refund me my money. Scam artists.

Definitely worth calling if you have questions or issues. I'm glad I made the call for my issues. A bit static in the conversation, but the message got through.

The customer service is amazing and I also would like to mention one of their customer service representatives John Marshall who was amazing at getting back to my concerns, as well as being willing to assist me with upgrading my shipping/delivery.
Would definitely recommend HitJackets!

John Marshall was extremely helpful with my exchange request.

I order a jacket and it was shipped on time. Unfortunately I ordered the wrong size. I sent an email to them and John Marshall responded to me right away. Within in two days they corrected the problem and shipped me a new jacket. Outstanding service and follow up from John. Would highly recommend them if you want a specialty jacket. I will purchase from them again.

I had an issue with a size and they made it right. I would buy from them again

Bought a Ellie Williams Part 2 backpack, literally horrible, said it was grey and leather, blue and brown dyed parachute material. the so called "pins" were patches and were horribly placed.

Their return policy is not accurate. I contacted them within 24 hours of receiving item requesting to return item. Still had tags. Never been worn. Had bought the Harvard sweatshirt for a Princess Diana party. It was too large. Otherwise, sweatshirt was cute, but not soft. They offered me a partial refund of 20% or offered me to pay $30 for them to ‘ship’ a different size and keep the current size, which would end up being $90 for the sweatshirt I’m not going to have in time for the party. I accepted the 20% partial refund.