Hollywood Hair Bar Reviews 

Hollywood Hair Bar sent email that they received my order on January 24,2026 & to February 11, 2026, I have emailed several times, called, STILL NO PRODUCTS. No response? NOTHING 😞

IF I COULD IT WOULD BELOW A ONE STAR. I placed an order in December 2025, and here we are in February 2025, and still nothing. I was ignored for months. I have to dispute with my credit card company because I am tired of trying to get someone to respond. They keep ignoring me and then block my comments on Facebook to warn others. This company is disgusting, the way they treat customers. They will take your money QUICK FAST and won't deliver any products. I purchased five products from them. I noticed the email stated only one bottle; I asked, "Where is the rest of my order?" They responded on Instagram, stating they had a new system and that my complete order would arrive. THEY LIED! I received only one hair oil, not the two I was supposed to receive, and no other products. Then, when I sent them a photo of the package with the product, they said my complaint had been sent to the repackaging unit. Forgot to add that when whoever on their IG message account responded to the photo, she confirmed my address, which had someone else's name and address, WITH THE PICTURE OF MY PACKAGE WITH MY FULL NAME AND ADDRESS ABOVE IT! I could't make this up! Since that incident, I have tried multiple times to contact them to request a refund, but they have not responded. DON'T SHOP WITH THIS COMPANY, YOU WILL BE SORRY! This is NOT the 1st time. The 1st time I ordered this hair tool, a frequency hair comb, they promoted it, but never shipped it. However, in late 2024, they issued a refund. NOW, I am being ignored. SMH...

Ordered products on December 16, 2025 and as of February 2, 2026 have not received anything. I contacted the customer support team and after that they created a FedEx label, but as today 2/2/26, they still have not dropped off the shipment to FedEx. This company is a scam, do not order from them. I opened a dispute charge with my bank and will be filing a scam report with the Federal trade Commission.

I placed my order on December 25,2025
Hollywood Hair Bar got paid in full from me and I still have not received my order
I reached out to the company for a status update by email because I called the customer service line and you cannot leave a message. It tells you to just go through the heylove hairbar.com email site or whatever and I sent out repeated emails asking about my order. I received an email back from some lady named Shannon who is a beauty advisor letting me know that my order will be shipped later on the following week after a full month of not receiving my items. I still haven’t seen them then I get a text message from the CEO Tiff with some promotional coupon of Hollywood Hair Bar and she states that she can help me retrieve my order but then when I do give her my information and sent emails and proof of payment from my order she said she doesn’t see a order place but if you go on their website, you clearly see that I placed the order December 25tj and payment fulfilled in full for the products I asked for with an order number and I’m not getting my items I reached out again still no answer. This is ridiculous that I haven’t received my products. I have ordered through them before and been ordering through these guys for years and all of a sudden I’m not receiving my products. This is just ridiculous. I don’t know how else to get through to them because you can’t get through the customer service line you email somebody and then they state your products are coming but are not or someone claims they can’t see the order and tried to say “did I you use a different email” this is hideous - so I mean I’m at a loss here. I’m losing money. These people don’t wanna respond to me correctly and I promise you after this - if I happen to receive my products, I will never do business with Hollywood Hair Bar ever again and I highly do not recommend them as a business to go through with this poor poor type of service. I will find another Black Owned Company to deal with for my hair needs.

Ordered an order in October, still haven't received order. All they do is up date one time saying "order expedited on a day", when that day come, it says" "supposed to have came on that particular day" but never have received the order (#1009010) I've connected the company several times and they say how sorry they are, will send a gift with order to reward for my patience and says there's a problem with the new shipper they recently got, yet still will not return my money or the items. The whole thing is a scam and back in early 2025, I received many orders I placed no problem. Don't know if the owner decided to start scamming people, and taking their money instead of actually sending the order to their customers! Horrible company, they got $60+ from me but never again!!!!

I placed an order on July 21, 2025. I never received the items. UPDATE: I received a text message from Hollywood Hair Bar a couple of weeks ago. There was a link to watch a video from the owner. She apologized for not delivering orders due to fulfillment issues with a company (or something to that effect.) She said that the orders are on the way. Meanwhile, I am being bombarded with text messages from the company advertising all kinds of sales, BOGO offers, etc. This is ridiculous! She should have paused ALL new orders until the backlog of orders were delivered. So she expects people to keep ordering products while we're still waiting on orders from 6 months to a year ago?!? Wow...UNBELIEVABLE!!!

I would give a 0 rating if it were possible. I placed an order around the first of December. It is now January 30th. I have not received any follow-up or explanation for the delay. I reached out to the company and they have failed to offer a reply. Needless to say, I will not order from this company again.

Placed an order waaay back in September and here it is January and still nothing. I was ignored for months. Had to open a dispute with my credit card company to finally get them to upload fake tracking information which is still pending from 2 months ago yet they still won’t respond and I still haven’t received anything. My card issuer finally just went ahead and reimbursed my money. They’re only uploading tracking numbers months later now to try to stop us from winning the dispute. The tracking numbers don’t work. Do not trust these people! Never again!

I made a large purchase from HollywoodHairBar since the spring of 2025. To date, I'm still waiting for the items I bought. They refused to communicate with me and refund my money. This company is a SCAM. Buyers beware. Don't waste your time.

They are sellion ICE extension kit reprezenting in the name of NIX for 130euro.
And they will send you very cheap product for 10eu from ALIBABA Chinese market!
So very bad expirience!
Dont buy anything from them!
Cheaters!

I really liked their products but after I repurchase, I haven't received my order, nor did they respond. I only received a disappearing message from a woman who was acting like she was on Crack and scratching her face. That was so disappointing and rude. Just refund the money.

I ordered 2-weeks ago and I’m still waiting for my order to arrive! I’ve reached out several times for an ETA and tracking number, and have been ignored. Makes buying the product not even worth it.

I regret to inform you that my experience with your company has been highly unsatisfactory. I received an incorrect product, and my subsequent attempts to resolve the issue were met with resistance rather than a constructive resolution. The company declined to acknowledge the error, despite evidence from my receipt, and refused a refund, suggesting that legal action would be necessary to recover my funds. Consequently, I will no longer be engaging with your company's services. This situation reflects poorly on your business practices, customer service, and overall integrity.

I placed an order on Jan. 5, 2025. The next day, Jan. 6, 2026, I got an email saying the order was shipping soon. The day after that, Jan. 7, I got an email saying my order is delayed. I have a tracking number but no further details, no delivery date, no updates, only that a label has been created. Granted, I haven't had to wait as long as some other people, but it's the same experience. No product, no refund, feeling scammed and regretting not reading the reviews.

I ordered several orders in November 2025 and orders in December 2025. I have not received my orders from November and it’s still saying unfulfilled. My December orders are saying fulfilled but they sent an email saying that it’s going to be delayed however I paid an expedited delivery fee for the November orders and I have not received any orders at this time. I truly believe that this company is a SCAM. DO NOT ORDER FROM HOLLYWOOD HAIR BAR!

I placed an order in October 2025, never received it. The sad part is the products are really good.

I placed a previous order a couple of years ago received and even had results. Let’s talk about the 2nd Time Around. I placed an order $100+ in February of 2025…. NOTHING RECEIVED!!!! Just Excuses…. And empty Tracking Trails. They need to file Bankruptcy if they can’t get it together. Stop the false promises and advertising further if you can’t fulfill. How do I have no items and orders placed much later receive part of their orders. Management Fail!!!

If I could give zero stars I would. I initially orders, received products in two weeks. The second time around, I ordered in Sep, waited over a month, no product only an email saying they would update me when order is shipped. Waited another month. This is when I looked for reviews. Very disappointing. You go to Instagram and their page is arguing with another page that spoke on their poor customer service and them being a scam because they never received product. They are deleting the comments that are complaining instead of addressing them. The product is good, is the reason I reordered but it’s disappointing to be satisfied with a product just for the product to no longer be available. I eventually disputed with my card because I never received product after 3 whole months. I received an email a few weeks later saying the product couldn’t ship because it was never fulfilled smh.

I placed an order in September 2025 and never received it. Received an email about 3 weeks ago saying they had an issue with a new manufacturer and they would be sending the orders out. Still haven't received anything. Smh

I placed an order June 16, 2025. I never received that order. I have reached out to customer service (which you only get voicemail). I have sent numerous emails and there is a response, it is an apology for the delay or an attempt at reassuring me that my order will be shipped soon. Nothing. My inbox is flooded with their advertising of sales and request for review of products. Again, I have yet to receive. It's now December