Well made hedgehog house. Bought 1 for feeding station which is being used by hedgehogs. 1 for hibernation. Very pleased with purchases. Fast delivery.
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Have ordered 2 coops from you. Both are great. Both deliveries were delivered the day after the allocated day. Hens love the coops. Sturdy construction and instructions were clear.
Order came quickly, easy to find delivery notices online. Only one thing. Could the makers make these things easier to build. I’m a 62 yr old woman and going it quite difficult to build on my own.
A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Home & Roost
Geschreven door het bedrijf
About Home & Roost
Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?
Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.
Our Mission
Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.
Made In Great Britain
A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!
Contactgegevens
The Hanger, The Loop, CT12 5DE, Manston, Verenigd Koninkrijk
- 01843 263828
- hello@homeandroost.co.uk
- homeandroost.co.uk
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Nightmare
I had the wrong panels delivered in my original parcel. I had to have 3 panels replaced due to having faults/not put together properly or checked before being sent.
Some pre made panels had screws coming through the side. For £330 I had expected a better quality. I now have a door with the wire a different way to all the others. Very sharp wires exposed inside the door. Door catches are sharp. A couple of door catches have pitting in the metal.
On the side panels the pilot is placed directly opposite a thin bit of the tongue and groove so the wood just snaps and splits.
The company replaced the badly made and wrong panels but really that is the absolute minimum they should have done in the circumstances. Delivery of replacements took a while and I was told it's because the panels are not kept in stock, if the original parcel was actually checked before being sent, replacements wouldn't have had to be sent. Not an experience I wish to repeat. Cannot recommend and will not be ordering from here again.
13 juli 2026
Review zonder uitnodiging
Antwoord van Home & Roost
We are very sorry to hear about your experience and sincerely apologise for the issues you encountered with your order.
Unfortunately, there was a production error with your panels, and we completely understand how frustrating it must have been to receive incorrect and faulty parts, followed by the additional wait for replacements. We appreciate that having to arrange replacements in the first place is far from the experience you should have had, and we are sorry that the product did not meet the quality standards you reasonably expected for the price paid.
We are particularly concerned to hear about the sharp wires, screws coming through the sides, and the issues with the door catches and tongue-and-groove sections. This is certainly not the standard we aim to provide, and your feedback has been taken seriously.
We welcome you to discuss these issues further with us so we can find a suitable resolution. Please contact Hello@homeandroost.co.uk
Once again, we sincerely apologise for the inconvenience and disappointment caused.
Kind regards
The Home and Roost team.
Easy use website
Easy use website
Easy ordering
Excellent products
Been using for a few years,
27 juli 2026
Antwoord van Home & Roost
Thank you for your kind words and for being a loyal customer over the years. We're glad to hear you find our website easy to use and our products excellent. If you ever need anything or have questions, just get in touch.
Kind regards
Emma
Great price and speedy delivery but…
Great price and speedy delivery but quality of product was disappointing in places. There were splits in the wood which needed repairing as we built it. The instructions sent were not specific to the unit we purchased so we had issues getting to grips with it initially. The special "liner" purchased to protect the base was just a piece of ordinary household lino which had no means of securing to the base..good job we had some double sided tape!! Hopefully it will last but not sure at this time...will see what happens in the colder months, although we have ordered a custom made cover in readiness for this
Further Info: Had a fantastic and comprehensive response from Alan. Their customer service is excellent.
27 juli 2026
Antwoord van Home & Roost
Thank you for taking the time to write all of that out. Three stars is fair, and the detail in it is far more use to us than a bare one or five would have been.
Splits should not have been there, and I am sorry you ended up repairing them yourself partway through the build. That is not the job you paid for. Get in touch with your order number and I will send replacement panels out. If you are able to send a photo of the splits at the same time it goes straight to the workshop, because seeing where in the timber it happens is how we work out what is causing it.
You are right about the instructions too. There is no assembly sheet specific to the 5ft Sandhurst Single, so what you received was our general one. That is our gap rather than yours, and we are working through the range putting it right.
The floor shield is a different story, and I am glad you raised it, because it plainly does not look deliberate. We leave it loose on purpose. Rabbits chew, and any adhesive holding a floor down eventually ends up eaten, which is a vet trip nobody wants. It is cut to the footprint of that particular hutch rather than being an offcut of household lino, and in normal use the bedding goes on top and the weight of the animals settles it flat within a few days. Loose is also what lets you lift the whole thing out to clean, which is half of what it is for. On the same reasoning, I would keep an eye on the double-sided tape.
What we have got wrong is not saying any of that on the page. You should not have had to work it out with a roll of tape in your hand, and I am getting that changed.
If you would rather deal with the panels directly, email hello@homeandroost.co.uk with your order number and mark it for my attention.
Alan
Home & Roost
Hedgehog home
I ordered a hedgehog box with an extension. It’s well made and sturdy & fingers crossed, a hedgehog takes a liking to it. The delivery was quick
27 juli 2026
Antwoord van Home & Roost
Thank you for your kind words about the hedgehog box and extension. We're glad to hear you find them well-made and sturdy. We hope your new visitor takes a liking to their new home. If you need anything else or have any questions, just get in touch.
Kind regards
Emma
Bird table
Bird table was great quality with minimal, easy assembly. Delivered quickly. Would happily recommend.
24 juli 2026
Antwoord van Home & Roost
Thank you so much for your lovely review! We’re delighted to hear you’re happy with the quality of your bird table and found it easy to assemble. We really appreciate your recommendation! 😊
Lovely product
22 juli 2026
I ordered a hedgehog house from their…
I ordered a hedgehog house from their website. The quality of the product is excellent, really sturdy well made and a really good size and already assembled. It came with some hedgehog food on a deal to get us going. We also purchased hay which is also excellent quality too.
We’re pleased to say from night one we had new residents with hoglets.
Communication and delivery were very good and would definitely recommend thanks home and roost.
21 juli 2026
Antwoord van Home & Roost
Hi there,
Thank you so much for your lovely feedback! We're really glad to hear that you're happy with the hedgehog house, the hay, and the food, and even more delighted that you've already welcomed some new hedgehog residents (with hoglets!) from night one. That's exactly the kind of news we love to hear.
If you ever have any questions about our products, just let us know. Wishing you and your hedgehog family all the best!
Kind regards,
Emma
Bought this for our 3 Guinea pigs
Bought this for our 3 Guinea pigs ! The build quality is spot on .
Really happy and so are the piggies 🏆🏆
20 juli 2026
Very pleased with purchase.
Very pleased with purchase.
Extremely well made.
Well packed and arrived quickly.
Thank you for the extras
23 juni 2026
Excellent quality attractive hedgehog house with free gifts sent swiftly.
I am really pleased with the hedgehog house I bought. It is beautifully made with quality materials that I could easily custom with a little outdoor animal safe paint. I can go to bed assured my hedgehogs are safe from predators due to the thoughtful design. I was also given a free bag of food and a water dish which is fantastic given the house itself was very reasonable.
All was sent packaged well and arrived promptly.
17 juni 2026
Review zonder uitnodiging
Antwoord van Home & Roost
Thank you for your wonderful feedback! We’re so pleased to hear you’re delighted with your hedgehog house and impressed with the quality, design and materials.
It’s lovely to know you’ve appreciated the little extras too — we always like to include something helpful for our garden visitors. Most importantly, we’re thrilled that you feel confident your hedgehogs have a safe and welcoming home. 🦔
Thank you for taking the time to share your experience, and we hope your new hedgehog residents enjoy their cosy retreat!
Easy to place my order on website
Easy to place my order on website. Speedy delivery and well packaged. Delighted with my hedgehog house. Highly recommend.
17 juni 2026
Antwoord van Home & Roost
Thank you for your lovely feedback, Ann! We’re so pleased to hear you found the ordering process easy and that your hedgehog house arrived quickly and well packaged.
It’s wonderful to know you’re delighted with your purchase. Thank you for your recommendation and for taking the time to share your experience! 🦔
Antwoord van Home & Roost
Thank you for your lovely feedback, Julia! We're really pleased to hear that your order arrived on time and that you received exactly what you ordered.
We really appreciate you taking the time to leave a review
Disappointed with the quality 1 door…
Disappointed with the quality 1 door very bowed internal partitions very flimsy
17 juni 2026
Antwoord van Home & Roost
Hi,
I'm sorry to hear that the internal partitions of your 1-door hutch feel bowed and flimsy. That's certainly not the standard we expect our products to maintain.
Could you please send us some photos of the issues you've described? This will help us investigate the matter with our workshop team. We can then discuss how we can resolve this for you.
Kind regards
Emma
Excellent quality
The hutch turned up on time, the instruction were simple and clear and the quality superb. Our guineas love it.
24 juni 2026
Antwoord van Home & Roost
Thank you for your lovely feedback! We're really pleased to hear that the hutch arrived on time and that the instructions were simple and clear. It's great to know you're happy with the superb quality and that your guinea pigs are enjoying their new home. We really appreciate you taking the time to share your experience.
Kind regards
Emma
Quick delivery
Quick delivery. Good product and size. Only downside, it's a bit flimsy. I expected it to be made more robust.
23 juni 2026
Antwoord van Home & Roost
Thank you for your feedback. We're really pleased to hear that the delivery was quick and that the product size suits your needs. We're sorry to hear that you found the product a bit flimsy and not as robust as expected. We do aim to provide sturdy products, so I will pass your comments on to our workshop team for review.
We appreciate you taking the time to share your experience.
Kind regards
Emma
Antwoord van Home & Roost
Thank you for your lovely feedback, Pat!
We're so pleased to hear that your hedgehogs are very happy with the Hedgehog nibbles. We really appreciate you taking the time to leave a review and your support means a lot to us.
Antwoord van Home & Roost
Thank you for your lovely feedback! We're really pleased to hear you think the product is excellent. We really appreciate you taking the time to share your experience with us.
Kind regards
Emma
Predator proof
Easy to purchase, excellent delivery. Predator proof Hedgehog house is indeed Predator proof, the cats haven't managed to access!!
19 juni 2026
Antwoord van Home & Roost
Thank you for your lovely feedback, Sue!
We're so pleased to hear that you found the Predator Proof Hedgehog House easy to purchase and that the delivery was excellent. It's great to know that the house is living up to its name and keeping the cats out. We really appreciate you taking the time to share your experience with us.
Avoid home & roost
⁹Mixed experience. Customer service is ok with quick response but totally contradict themselves. Went with home and roost as their hutches appeared good quality. The sides of the hutches are well built but the roofs, flooring, back of hutch and batons used to support floors and roofs are so thin ive replaced floor and roof twice in 6 years. Hutch maintained, treated, covered in winter and rain. Lifted off the ground. Rabbits out most of the day and its warped. bunnies litter trained so they dont wee on hutch floor. Door no longer straight and secure. Floor rotted with nothing left to attach a new floor too. All surrounded floor supports rotted. I paint it every year. Its Left rabbits to escape now. Its a shame that the parts that take the most wear aren't better, thicker, quality materials. They said well its done well, its outside! Where else would you keep a 6 foot hutch! A shed would last a longer so why wouldn't a well maintained hutch?
(Chartwell 6 foot double hutch)
To add to response. They said years ago ..."we'll pass on details about the quality" but they clearly dont looking at other negative reviews as they poor quialty materials are the same. They dont want to build them to last, so you have to buy again. I'd like to say buy cheap buy twice. But what they charge, for you get is outrageous! And I was offered a 10pc discount incase anyone wonders and they wanted to invoice me for replacement parts. So you've lost a customer and won't be recommending anymore.
3 juli 2026
Review zonder uitnodiging
Antwoord van Home & Roost
Thank you for your feedback, Kieran. We’re sorry to hear you’ve been disappointed with the long-term durability of your Chartwell hutch.
We appreciate that you got in touch with us directly about these concerns, and we were pleased to discuss the options available with you. As the hutch is now over six years old, we offered replacement parts to help extend its life, as well as a discount on a new hutch should you prefer to replace it instead.
We understand your frustration, and we appreciate you taking the time to share your feedback. Your comments regarding the roof, flooring and supporting battens will be passed on to our product team for review as we continually look for ways to improve our products.
On time delivery and well made product
On time delivery and well made product. We did get the panels lined up wrong and had to take it apart. Wasn’t 100% clear that the sides had to go behind the front panel! Cats love it and it’s great they are loving outdoor time safely thank you.
17 juni 2026
Antwoord van Home & Roost
Thank you for your lovely feedback! We're so pleased to hear that your delivery was on time and that you found the product well-made. It's great to know your cats are loving their new outdoor space and enjoying their time safely.
We appreciate your note about the assembly instructions and the panels needing to go behind the front panel. We'll pass this on to the team to see how we can make this clearer for future customers.
We really appreciate you taking the time to share your experience.
Kind regards
Emma
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