Homebox  Reviews 2.358

Berfin was great

If I could rate lower I would.

Have disconnected my service with them on the 23rd of May, and was promised a confirmation that all my bills had been paid up to that date so that I could send it to my real estate agent, but still waiting for said confirmation email.

Additionally, I completed all the steps to discontinue with my service 1 month in advance so they knew about the cancellation request for nearly 2 months now and still no word on my confirmation email.

Spoke to Hassan and he told me that all of this would be sent to me on my cancellation date and nothing has happened.

Again another reason to never sign up with this company. They will happily talk to you when you are first signing up and take your money but when you need something from them, they make it virtually impossible to contact them. It is a Friday at 3pm and their call centre is closed. This is after a full week of trying to get through with no avail. Even using their “callback function” doesn’t get you a call back, what a ridiculous company

We have been forced to stay with Homebox over the past months after wanting to cancel months ago due to their 12month policy despite the company not providing the service promised. I am have been trying to contact for the past week to cancel my account and still can't get through and haven't received a call back. Meanwhile we have had letters about unpaid bills.

very quick and helpful correspondence to get my bills sorted, nice staff

My experience has been extremely disappointing. They mishandled both my billing and supplier accounts, opening multiple accounts and leaving bills unpaid despite collecting monthly payments from me, often based on inflated estimates. Meter readings that I regularly submitted were seemingly ignored, resulting in inaccurate billing and ongoing issues.

What is most frustrating is that more than six months after moving out of the property, I am still receiving calls from various suppliers regarding outstanding balances that should have been resolved long ago. The level of mismanagement has been unacceptable, and dealing with the consequences of their mistakes has been both stressful and time-consuming. It’s genuinely ridiculous that these issues remain unresolved after all this time.

I'm 99% sure they're charging us twice for the same electric bill. Me and the missus wanted to use this service to split our bills 50/50. But it looks like we're just both paying the bill in full. Totalling to up to £400 a month for energy. Meter readings are showing between £90-120 but their AI can barely read meter reading uploads. They're ripping us off and refuse to explain the logic of a £120pcm energy usage being inflated to up to £400. This is a home with 2 people, not a small business as the charge would suggest.

Is better for every customer to deal directly with their supplier than to choose homebox per my experience, difficult to get in touch with them when you have problem.
Very useless to take service charge from customer. I will never recommend Homebox to anyone.

Matt was very helpful with setting up our utility bills

Very helpful customer service. Sam S help me understand the options and understand what steps to take to finish setting up.

The swift response gave clarity

Customer Communication is terrible, If I could give a zero star I would, absolutely impossible to speak to anyone for help, our electric was cut off 2 weeks ago and I'm still trying to find out why, having had the supplier restore the electric until this issue has been resolved, we have now been cut off for a second time even though we are paying a direct debit to Homebox. Would NOT recommend them at all

Matthew listened to me, he showed interest in helping me to understand. He was quite patient and polite, I felt comfortable talking to him. He explained things in ways that made sense to me and went the extra mile to find me extra details that I needed.

Make sure you check that your home address matches the address of your utility bills. The team at Homebox was paying my electricity and gas bills based usage at separate addresses. Neither of those addresses were the one that we live in. The amount paid was intended to be on estimates of historical consumption. They did not check to see if the underlying address matched my home address and they did not disclose the underlying utility bills to me so I could not see the discrepancy.

Don’t ever use this company, absolutely shocking service, I have been waiting for a call back for around 3 months now and still not being able to speak to an actual human for my problems faced, these bots that they make you speak to are useless, I set up with these to pay my electric and water bills for an agreed payment of £15 a month to homebox for dealing with this on my behalf they have been taking 176£ of me every month out of which they take £15 which I agreed for them to take however I have received multiple letters from my electricity suppliers telling me that I owe them £2500 for electricity because homebox has not made a single payment on my behalf, not just that but every month they paid my water bill of £37 and decided to charge me £52, so not only do they take the £15 fee of you every month they rob you and charge you more for the bills that they pay on your behalf, absolutely shocking service and to this day not been resolved and neither have they tried to reach out to me

The don’t respond to any correspondence, never answer a call or email and I get automated messages.

They switched me without my knowledge last year and since then not been paying what I pay them monthly so I am now in significant debt with these suppliers in which have been contacting me and turning up at my house. They have no increased my monthly payment to over double with no contact informing me. I want to end my service with them but I am unable to do this online but never answer my calls. Huge scam and just take your money. Don’t use them.

This is genuinely the worst company I have ever worked with/ paid for a service from.

I can’t stress enough the amount of pain and agony they have caused with trying to sort out our university house’s final settlement.

We left our house in August 2025, didn’t receive any correspondence from the company until we were emailed about a gas bill we apparently hadn’t paid in January 2026 - 4 months later - said bill had then accrued interest & thanks to the brilliance of homebox’s sparsely existent customer service team, we were threatened with debt collectors without any knowledge of what this bill was.

We were told we would receive a final settlement 12 weeks after we moved out. I am writing this review in June 2026, 35 weeks after we moved out, radio silence.

I’ve tried on numerous occasions to get in contact with a real person (nightmare), but each time I’m directed to a blissfully stupid AI chatbot who has no recollection of any previous conversation - even during the convo it’ll conveniently forget.

It’s just not worth the hassle, even when I got through to a human (by email) it was fantastically rubbish to receive any form of insightful information. AVOID AT ALL COSTS.

Holly Harvie was very friendly and helpfull and very prompt with responses to and issues a pleasure to deal with well done Holly !

The caller was very cautious and explains very well
Everything on point and allows you pick what’s best for u

really nice and helpful

Great service! Grace was so helpful in resolving my queries and was swift in calling me after I had made contact.

Recommend!