Homebox  Reviews 

Alex B was amazing. Sorted me right out. Top job.

My experience with Homebox was excellent. Nicola was extremely attentive, prompt, and efficient in resolving my case. I am very grateful for her support and the clarity throughout the entire process

Nauriane was very helpful, answering any questions I had and explaining the process to me

Nauriane was really great to work with! She made fixing my account easy and painless. I really appreshate what Homebox offers its customers, consolidated billing is such a great product.
Jim

very good service from start to finish ,all staff are very professional .

Easy to deal with, good customer service!

Clear communication and help setting up bills.

Super helpful and easy, 5 min call with all questions answered and bills set up. Had tried to set up online by myself but speaking directly to Matt, one of the consultants, was way better as it saved me £££ and also was more informative.

Berfin was great

If I could rate lower I would.

Have disconnected my service with them on the 23rd of May, and was promised a confirmation that all my bills had been paid up to that date so that I could send it to my real estate agent, but still waiting for said confirmation email.

Additionally, I completed all the steps to discontinue with my service 1 month in advance so they knew about the cancellation request for nearly 2 months now and still no word on my confirmation email.

Spoke to Hassan and he told me that all of this would be sent to me on my cancellation date and nothing has happened.

Again another reason to never sign up with this company. They will happily talk to you when you are first signing up and take your money but when you need something from them, they make it virtually impossible to contact them. It is a Friday at 3pm and their call centre is closed. This is after a full week of trying to get through with no avail. Even using their “callback function” doesn’t get you a call back, what a ridiculous company

We have been forced to stay with Homebox over the past months after wanting to cancel months ago due to their 12month policy despite the company not providing the service promised. I am have been trying to contact for the past week to cancel my account and still can't get through and haven't received a call back. Meanwhile we have had letters about unpaid bills.

very quick and helpful correspondence to get my bills sorted, nice staff

My experience has been extremely disappointing. They mishandled both my billing and supplier accounts, opening multiple accounts and leaving bills unpaid despite collecting monthly payments from me, often based on inflated estimates. Meter readings that I regularly submitted were seemingly ignored, resulting in inaccurate billing and ongoing issues.

What is most frustrating is that more than six months after moving out of the property, I am still receiving calls from various suppliers regarding outstanding balances that should have been resolved long ago. The level of mismanagement has been unacceptable, and dealing with the consequences of their mistakes has been both stressful and time-consuming. It’s genuinely ridiculous that these issues remain unresolved after all this time.

I'm 99% sure they're charging us twice for the same electric bill. Me and the missus wanted to use this service to split our bills 50/50. But it looks like we're just both paying the bill in full. Totalling to up to £400 a month for energy. Meter readings are showing between £90-120 but their AI can barely read meter reading uploads. They're ripping us off and refuse to explain the logic of a £120pcm energy usage being inflated to up to £400. This is a home with 2 people, not a small business as the charge would suggest.

EDIT BECAUSE I CAN'T REPLY TO THE SLANDEROUS RESPONSE FROM COMPANY:

Every time we upload a meter reading it get's rejected. Be it on the smart reader (which we were advised to take pictures of by a member of their team) or the meter outside. Both images fail because the AI that reads them can't. If it was a human looking at these images they'd be uploaded.

Secondly, I just got the most recent bill. The totals on the statement come to £84.52 (That's Octopus, United Utilities and Homebox) and yet the final charge is £473.72. Where is that extra £389.20 going? Every time I ask homebox support about the hidden/extra charge they just ignore me. They can't even be bothered to come up with some absurd lie to justify why I'm paying 4 times the agreed amount.

Disgusting company.

Is better for every customer to deal directly with their supplier than to choose homebox per my experience, difficult to get in touch with them when you have problem.
Very useless to take service charge from customer. I will never recommend Homebox to anyone.

Matt was very helpful with setting up our utility bills

Very helpful customer service. Sam S help me understand the options and understand what steps to take to finish setting up.

The swift response gave clarity

Customer Communication is terrible, If I could give a zero star I would, absolutely impossible to speak to anyone for help, our electric was cut off 2 weeks ago and I'm still trying to find out why, having had the supplier restore the electric until this issue has been resolved, we have now been cut off for a second time even though we are paying a direct debit to Homebox. Would NOT recommend them at all

Matthew listened to me, he showed interest in helping me to understand. He was quite patient and polite, I felt comfortable talking to him. He explained things in ways that made sense to me and went the extra mile to find me extra details that I needed.