What made my experience great was a really helpful member of staff called Brittany, she came back to me very quickly, was very polite and I felt like she actually cared. Knew what had to be done and g... Toon meer
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Lees wat reviewers zeggen
I left my London apartment on 24th April and notified Homebox. They had been taking £211 per month from my account for Electricity. I have been using on average £90 worth per month. I have been tryin... Toon meer
Grace was amazing supporting a case where a water company was sending yearly bills as overdue, to monthly payments. Grace was clear and concise in her responses and found an immediate solution! Than... Toon meer
Bedrijf heeft geantwoord
"AVOID — Blocked my energy switch twice and ignored me for 45+ days" "I signed up with Homebox through my letting agent in December 2025. When I tried to cancel in May 2026, they ignored my emails fo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Contactgegevens
24-128 Kemp House City Road, London, EC1V 2NX, London, Verenigd Koninkrijk
- 0208 106 1894
- support@homebox.co.uk
- homebox.co.uk
3,8
Goed
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Don’t ever use this company
Don’t ever use this company, absolutely shocking service, I have been waiting for a call back for around 3 months now and still not being able to speak to an actual human for my problems faced, these bots that they make you speak to are useless, I set up with these to pay my electric and water bills for an agreed payment of £15 a month to homebox for dealing with this on my behalf they have been taking 176£ of me every month out of which they take £15 which I agreed for them to take however I have received multiple letters from my electricity suppliers telling me that I owe them £2500 for electricity because homebox has not made a single payment on my behalf, not just that but every month they paid my water bill of £37 and decided to charge me £52, so not only do they take the £15 fee of you every month they rob you and charge you more for the bills that they pay on your behalf, absolutely shocking service and to this day not been resolved and neither have they tried to reach out to me
9 juni 2026
Review zonder uitnodiging
Antwoord van Homebox
Hi Asad,
I would like to look into this urgently for you but I cannot find an account linked to the details you have shared in your review. Please can you respond to my information request so that I can contact you directly.
The Homebox Team
The don’t respond to anything
The don’t respond to any correspondence, never answer a call or email and I get automated messages.
They switched me without my knowledge last year and since then not been paying what I pay them monthly so I am now in significant debt with these suppliers in which have been contacting me and turning up at my house. They have no increased my monthly payment to over double with no contact informing me. I want to end my service with them but I am unable to do this online but never answer my calls. Huge scam and just take your money. Don’t use them.
8 juni 2026
Review zonder uitnodiging
Antwoord van Homebox
Hi Chloe,
Thank you for taking the time to share your feedback. I understand one of our agents has spoken with you today, and I'm sorry to hear about your experience during this period.
The changes to your energy supply occurred following Rebel Energy entering administration, which understandably created uncertainty and frustration for many customers. We appreciate that this transition may not have felt as clear or straightforward as it should have.
I'd like to look into your account in more detail and discuss your concerns directly, so I'll be reaching out to you shortly.
The Homebox Team
This is genuinely the worst company I…
This is genuinely the worst company I have ever worked with/ paid for a service from.
I can’t stress enough the amount of pain and agony they have caused with trying to sort out our university house’s final settlement.
We left our house in August 2025, didn’t receive any correspondence from the company until we were emailed about a gas bill we apparently hadn’t paid in January 2026 - 4 months later - said bill had then accrued interest & thanks to the brilliance of homebox’s sparsely existent customer service team, we were threatened with debt collectors without any knowledge of what this bill was.
We were told we would receive a final settlement 12 weeks after we moved out. I am writing this review in June 2026, 35 weeks after we moved out, radio silence.
I’ve tried on numerous occasions to get in contact with a real person (nightmare), but each time I’m directed to a blissfully stupid AI chatbot who has no recollection of any previous conversation - even during the convo it’ll conveniently forget.
It’s just not worth the hassle, even when I got through to a human (by email) it was fantastically rubbish to receive any form of insightful information. AVOID AT ALL COSTS.
8 januari 2026
Review zonder uitnodiging
Antwoord van Homebox
Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with your experience and appreciate the opportunity to clarify some of the points raised.
Regarding your final water bill, Thames Water initially issued a final bill on 30 January 2026. Unfortunately, this bill contained an incorrect tenancy end date. Thames Water subsequently corrected the error and reissued the bill, which was emailed to you on 17 February 2026.
With respect to the gas bill, we completely understand your frustration regarding the delay. Unfortunately, this delay arose from the administration of Rebel Energy and the subsequent Supplier of Last Resort (SOLR) process, which was outside of our control. The final bill was not issued by the supplier until 29 May 2026 and was uploaded to your account on 8 June 2026 as soon as we received it by post.
As a bills consolidation service, our role is to collect payments from tenants and forward them to utility suppliers on their behalf. While we work hard to ensure accounts are settled promptly, we can only make payments using funds received during the tenancy. Any outstanding balances identified on final supplier bills remain the responsibility of the tenants.
We recognise that the timescales involved in receiving final bills, particularly in relation to the gas account, were far longer than anyone would have expected, and we appreciate how frustrating this was. We also acknowledge your comments regarding communication and customer support and will take this feedback on board as we continue to improve our service.
Thank you again for your feedback.
The Homebox Team
Holly was very friendly and helpfull…
Holly Harvie was very friendly and helpfull and very prompt with responses to and issues a pleasure to deal with well done Holly !
5 juni 2026
Review zonder uitnodiging
The caller was very cautious and…
The caller was very cautious and explains very well
Everything on point and allows you pick what’s best for u
5 juni 2026
Great service
Great service! Grace was so helpful in resolving my queries and was swift in calling me after I had made contact.
Recommend!
3 juni 2026
Review zonder uitnodiging
Do not use these
Do not use these. I changed energy supplier only to get a debt bill of 187 , turns out they charge a service fee of 1 pound a day!!! On top of charging you a fee of 15 a month aswell...its utter robery do the bills yourself do not use these. You'll end up over 600 pound short for the year utter utter scam
3 juni 2026
Review zonder uitnodiging
Antwoord van Homebox
Hi Jason,
Thank you for your feedback.
When setting up your account online, the supplier details and associated terms are clearly presented as part of the quote process. Customers are required to confirm that they have read and accepted these terms before proceeding with their account setup.
We're sorry to hear that this information was not clear to you at the time. However, the supplier selection is displayed both within the quote and again during the account creation process to help ensure customers can make an informed decision.
If you have any further questions or would like us to review your account with you, please don't hesitate to get in touch.
The Homebox Team
Stay away from this company!!
Stay away from this company!!
You pay them to manage your water, electricity, and gas bills, yet they fail to pay the utility providers.
They suddenly increase your bills and try to justify it by claiming that your consumption has gone up.
Then you contact the utility providers directly, and they explain that the increase is actually due to this company's failure to make payments.
When you try calling customer service, they never answer, and most of the time they don't even call you back.
They make no effort to solve the problems and keep insisting that their version of events is correct.
If you read the reviews, you'll see t
hat I'm far from the first person to experience these issues.
Avoid this company at all costs. Their service is unreliable, their customer support is practically nonexistent, and they refuse to take responsibility for the problems they create.
3 juni 2026
Review zonder uitnodiging
Antwoord van Homebox
Thank you for taking the time to leave a review. We are sorry to hear that you are unhappy with your experience.
We would like to clarify that Homebox does not arbitrarily increase customers' monthly payments. In your case, the monthly amount being collected for electricity was approximately £152, while the actual electricity usage at the property reached nearly £600 per month during the winter period. As a result, a debit balance accrued on the account, and the monthly payment amount was reviewed and increased to better reflect the property's actual consumption and prevent further debt from building up.
We are disappointed to read your comments regarding our customer service, as we always aim to support our customers and explain any account adjustments clearly. However, we recognise that we may not have met your expectations in this instance.
The Homebox Team
Awful company scammers
Awful company no communication. I cancelled the account by WhatsApp in march still live account , had a bill from WiFi as a shortfall homebox paying the wrong amount , they also taken a payment and not payed octopus energy and kept the payment as there commission from the company so I had another energy bill . They have made £240 off me in 4 months in commission and fees . I’m taking legal action against this company who have broke the contract not payed my bills correctly .
15 april 2026
Review zonder uitnodiging
Antwoord van Homebox
Hi Ian,
Thank you for your review. We're sorry to hear that you feel dissatisfied with your experience.
We would like to clarify a few points. When signing up for Homebox, all fees and charges are displayed during the online registration process, and customers are required to confirm that they have read and understood these terms before completing their application.
Regarding your account status, Homebox memberships are provided on a 12-month contract. Cancellation requests must be discussed and completed with a member of our team in accordance with the terms of the agreement. Stopping payments alone does not automatically cancel an account, and the account therefore remains active until the cancellation process has been completed.
We are also concerned by your comments regarding supplier payments and billing and would welcome the opportunity to investigate these matters fully.
As account-specific details cannot be discussed publicly, we will contact you directly to review your concerns, explain any charges applied to your account, and work towards a resolution.
We appreciate your feedback and look forward to speaking with you soon.
The Homebox Team
The customer service is great and you…
The customer service is great and you will get a response in a short time. My last experience was with Harri who was patient regarding my enquiries and helped me with several things in a fast manner that I ever been experiencing with other companies.
2 juni 2026
Review zonder uitnodiging
Good and straightforward
Very clear and friendly conversation. Provided good understanding of the numbers. Thanks to Holly H
2 juni 2026
Review zonder uitnodiging
Good customer service
As a student, Homebox managed all of my bills at a really affordable rate. Easily split bills between me and my housemates. Daniel offered excellent customer service when we were wrongly overcharged by our energy company, resolving the problem quickly and informing me of the progress being made, thank you!
2 juni 2026
Review zonder uitnodiging
My husband has tried canceling this…
My husband has tried canceling this service for months now. Instead of canceling they continue to pass it off and continue to charge us. How can you continue charging someone when they’ve asked to cancel? This company is fraudulent and we would never use them again.
Signed,
Someone STILL trying to cancel after calling and emailing over 20 times. Beyond insane.
29 mei 2026
Review zonder uitnodiging
Antwoord van Homebox
Hi Amanda,
I'm so sorry to hear that you haven't been able to get in touch with us. I can't find your account using the details you have left in your review, please can you fill in the information request so that we can get this actioned promptly for you?
The Homebox Team
Lee was absolutely brilliant
Lee was absolutely brilliant. He explained everything and nothing was an issue
1 juni 2026
Very good call
Very good call, however full discloser of cost at the beginning of the call would be better. tell the customer about the 15GBP per month admin at the start not the end of the call.
1 juni 2026
The operator was so friendly and very…
The operator was so friendly and very supportive! Thank you so much for helping me!
29 mei 2026
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