Homebox  Reviews 

Do not use these. I changed energy supplier only to get a debt bill of 187 , turns out they charge a service fee of 1 pound a day!!! On top of charging you a fee of 15 a month aswell...its utter robery do the bills yourself do not use these. You'll end up over 600 pound short for the year utter utter scam

Stay away from this company!!
You pay them to manage your water, electricity, and gas bills, yet they fail to pay the utility providers.
They suddenly increase your bills and try to justify it by claiming that your consumption has gone up.
Then you contact the utility providers directly, and they explain that the increase is actually due to this company's failure to make payments.
When you try calling customer service, they never answer, and most of the time they don't even call you back.
They make no effort to solve the problems and keep insisting that their version of events is correct.
If you read the reviews, you'll see t
hat I'm far from the first person to experience these issues.
Avoid this company at all costs. Their service is unreliable, their customer support is practically nonexistent, and they refuse to take responsibility for the problems they create.

The customer care was excellent 👌

Awful company no communication. I cancelled the account by WhatsApp in march still live account , had a bill from WiFi as a shortfall homebox paying the wrong amount , they also taken a payment and not payed octopus energy and kept the payment as there commission from the company so I had another energy bill . They have made £240 off me in 4 months in commission and fees . I’m taking legal action against this company who have broke the contract not payed my bills correctly .

The customer service is great and you will get a response in a short time. My last experience was with Harri who was patient regarding my enquiries and helped me with several things in a fast manner that I ever been experiencing with other companies.

Very clear and friendly conversation. Provided good understanding of the numbers. Thanks to Holly H

As a student, Homebox managed all of my bills at a really affordable rate. Easily split bills between me and my housemates. Daniel offered excellent customer service when we were wrongly overcharged by our energy company, resolving the problem quickly and informing me of the progress being made, thank you!

My husband has tried canceling this service for months now. Instead of canceling they continue to pass it off and continue to charge us. How can you continue charging someone when they’ve asked to cancel? This company is fraudulent and we would never use them again.

Signed,
Someone STILL trying to cancel after calling and emailing over 20 times. Beyond insane.

Lee was absolutely brilliant. He explained everything and nothing was an issue

Really helpful

Very good call, however full discloser of cost at the beginning of the call would be better. tell the customer about the 15GBP per month admin at the start not the end of the call.

The operator was so friendly and very supportive! Thank you so much for helping me!

Nauriane was great to work with! The process was very smooth and efficient!

Brittany was incredibly helpful and responsive. She took the time to answer my questions and made the whole process much easier to navigate. I really appreciated her friendly and professional support.

I used Homebox(CheaterBox) to manage all utility bills at my rental property from July 2025. I am writing this review to share my experience honestly so others can make an informed decision.

Unauthorised British Gas account on my credit file-
In October 2025, I specifically requested that both my gas and electricity be managed under Octopus Energy. Instead, Homebox opened a British Gas account in my name without informing me, without my consent, and without any notification — no email, no letter, no phone call. I only discovered this account existed in May 2026 when I checked my Experian credit profile. When I raised this, I was told their terms allow them to switch to any supplier they choose. That may be the case, but there is no excuse for not notifying a customer when an account is registered in their name on their credit file.

Bills not being paid to suppliers__
Despite paying Homebox every month by direct debit, I had to repeatedly chase them after suppliers confirmed they had received no payments. On one occasion, Eon told me directly they had not received a single payment since my tenancy began. Every time I raised this, I was told funds were "being processed" — only for the same issue to arise again.

Undisclosed charges__
I identified discrepancies between what Homebox recorded as paid out to Octopus Energy and what Octopus actually received. When I questioned this, I was informed that a £30 monthly commission is deducted from energy payments — on top of the £10 monthly service fee I was already paying. This was never clearly communicated to me directly.
Poor customer service__
Getting a straight answer required repeated follow-ups across several months. Phone calls went unanswered. I was frequently directed to an AI chatbot or told to check the dashboard — a dashboard that, as I later found out, does not accurately reflect what suppliers actually receive.

I have now raised a formal complaint and am escalating to the Energy Ombudsman and the Information Commissioner's Office. I have already resolved my accounts directly with Octopus, Affinity Water, and Luton Borough Council, and I am working to resolve the British Gas situation Homebox created.

I trusted Cheaterbox to manage my bills. That trust was not honoured.

For my stay at my recent property, I was charged an additional £700 on my bill which I told wasn't paid, even though I was paying Homebox £200 a month for it.

This is because Homebox Energy was on my account, but the building I lived in was only supplied by one different supplier.

I've since asked Homebox for a refund as the money I was spending with them wasn't actually supplying the property, so I can pay the outstanding bill.

I've now been back and forth on emails with them for weeks, in which they take days to respond, and then effectively tell me it's not their problem.

I've requested a phone call multiple times, which has been ignored. I've rang their number multiple times, each time having an AI bot inform me to contact elsewhere, and having the phone hung up on me.

I've read through other Trustpilot reviews and seems this is a common issue with other customers. There has been no effort at trying to understand the situation or any sort of attempt to look into if the bills I was paying with Homebox were actually being put to use.

I'd been a Homebox customer for a couple of years before this, and I'm incredibly disappointed with the way they've treated me and my situation. I'll now be avoiding using Homebox again.

It seems to me they're a decent company when everything is going well, but if there's an issue they are very unhelpful and avoidant of responsibility.

Berfin called me & made all the arrangements for me. She made the whole process very easy for me. For that I am very grateful

This company is creating accounts without authorisation. I never consented to Homebox using my personal information, yet they have my data like name, email and address without my authorisation and I'm getting bills for residences I have NEVER lived in, indicating that my identity has been misused to create fake accounts. Despite never requesting this bundling service, I am being harassed by utility providers and councils for debts that are NOT mine. This poses a direct and severe risk to my credit score.

Attempts to resolve this through support have resulted in being led in circles with no progress. The issue has now escalated, yet the accounts remain active and the credit risk persists. I'm exposed through questionable data practices on their end and then they fail to resolve it

Great service from start to finish. Nauriane was very helpful, patient, and explained everything clearly while setting up my electricity direct debit for my new apartment. The process was smooth and stress-free. Really appreciate the support!

Had a really positive experience speaking with the team at Homebox today. The lady I spoke to mentioned it was her first week in the role, but honestly you wouldn’t have known - she was friendly, patient and really informative throughout. She explained everything at a nice pace (which I really appreciated as I don’t like feeling rushed on calls) and made sure I understood each step before moving on. I came off the phone feeling clear and informed rather than confused. She did a great job and should feel proud of herself - wishing her all the best in the role!