Homebox  Reviews 

It was a great experience as I requested change to my payment date for more suitability to manage my expenses, which was met with prompt action by Brittany. She was Swift, polite and professional.

paid for Home box to manage bills for a property manage through a Letting agent
At 48 hours notice had a caught someone for unpaid council tax
Apparently, Home box hadn’t paid any of the bills despite collecting the money for 18 months

Please avoid this company. It’s a scam.

Appalling customer service. Uncontactable in person. A WhatsApp service is offered but it just consists of a series of delaying messages. No explanation why the DD has risen from £480 to over £900. I very much regret using this service and will cancel at the earliest opportunity.

Great service.
Everything expertly handled by Homebox team. Amazing!

Mr Matt is fabulous and really professional person. Thank you so much 😊

Beware the additional daily charge on your gas & electricity bill, mine was £15 per month but £1 per day had been outlined for an alternate supplier. Also in several months over £240 has gone missing in the account. Effectively between the daily charge & missing money Homebox have received almost £50 per month on top of the £10 subscription. The only thing positive that I can say about the experience is that they are fast to respond and polite on the phone.

I am still waiting for my final bill to be resolved, it has been 1 year and 1 month since we left the property. Failure to provide updates on numerous occasions has left me constantly chasing them, with the promise of hearing back within a few weeks. It never happens.

My first time experience with Holly was a pleasant one as she was very professional and brief in taking me through what and l what is needed. To me I will rate her 10/10 when it comes to customer service

The company is misleading and a trap for first-time buyers.

Whilst preparing to move into our flat as first time renters we were excited when we were contacted by a extremely polite gentleman working for Homebox who proposed to us the service where they would handle all our bills with them being easy to access and manage for a small £10 charge. What followed has been a tragedy of management, a waste of time and money.

Over the last 8 months we have been overcharged £881.36 of which £587.25 is owed to EDF Energy, our Gas & Electric provider as debit but is yet to be paid by Homebox.

Further, they failed to correctly set up our bills despite guaranteeing that all we needed to provide was a photo of our first statement. Since then their inaction has nearly incurred fees on multiple occasions with our utility providers.

I never almost never write reviews but I have written this out of pure frustration.

Super helpful, clear and quick set up made the process simple for me

£159.48 charged up front for electricity for a singly occupied one bed room flat. I’ve been charged £449.97 for electricity since 10th March and no one can answer the phone . If you dare to phone you get told you will be lower in the que for calling. Disgusting service. Can we afford to eat?

I spoke to Holly H on the phone, she was super informative and helpful and was happy to answer any questions i had!

Harri was lovely! Gave me a call back as soon as possible and answered every question I had and was very helpful. Never really had issues with homebox but when we do they get sorted everytime. Harri sorted the issue within a hour!

Such disgusting app. They should be ban. I had really bad experience with them. They were not managing my bills properly so may irregularities. They are not doing their job properly. And in return have asked to pay for entire contract instaed of they not doing their job i have to pay for their services. Im really disappointed and suggest to never use this app

She was clear .. polite and very helpful

Thank you Nauriane for your kind support to set up our account and for result oriented thinking. The process went very smoothly with your help!

SCAM - Took my money for 18 months and left me with £1,001.84 debt
Do not trust this company with your bills. I paid Homebox every single month from September 2024 to February 2026 and they left me with nearly £1,100 in unpaid utility debt with British Gas.
I flagged problems to them in August 2025, September 2025, December 2025, February 2026 and March 2026. Every single time they either ignored me or gave me excuses. They blamed Rebel Energy going into administration - that is THEIR problem to manage, not mine. I was paying them monthly for exactly this service.
The debt has now damaged my credit score. When I raised a formal complaint they refused to pay anything and essentially told me it was my fault.
18 months of payments. £1,001.84 in debt. A damaged credit score. Zero accountability.

Ryan from the support team helped me recover around £3,000 from Rebel Energy after they went into administration. He was patient, diligent, and consistent, chasing the relevant stakeholders for about 10 months until the issue was finally resolved. Big kudos to Ryan, he deserves 5 stars.

Unfortunately, my broader experience with Homebox was very disappointing. The team failed to check my meter serial numbers and did not spot that payments had been going to Rebel Energy instead of Octopus Energy for around two years. As a result, debt accrued with Octopus on my behalf.

I have learned the hard way that I should manage and verify my bills myself.

Ryan: 5 stars. Homebox overall: 1 star. Average rating: 3 stars.

I felt very rushed as if the provider needed to get through a list of information and secure a sale without interruption from the customer. Being new to the UK (having relocated from Australia) I did not understand what were probably basic concepts however did not feel encouraged or able to ask questions. Moving generally is stressful and taking a bit of time to listen or explain would help